Guiding you to choose between AskNicely vs. InMoment: 2024

Comparison Summary

AskNicely: AskNicely helps service businesses measure customer experience and motivate frontline teams. The impact on the bottom line can be easily seen.

InMoment: InMoment offers integrated CX solutions using award-winning AI. Impactful ROI is achieved beyond traditional CX management.

AskNicely and InMoment: Customer Satisfaction Data

Most deployed common Use Cases for AskNicely and InMoment

How can AskNicely and InMoment enhance your Collecting Feedback process?

Both AskNicely and Inmoment collect customer feedback using Net Promoter Score (NPS). AskNicely integrates with existing platforms and provides actionable weekly summary emails. Inmoment, however, allows for collecting feedback through multiple channels, including text messages, voice, and video. One limitation of AskNicely is that it can be confusing to manage contacts and feedback in one list. Inmoment's limitation is that it is not possible to close the client feedback loop.

"...They use their own software to ask NPS questions via email - very meta and showcases the power of their product!...." Peer review by Mitchell P, Account Manager, Computer Software

"...The snapshot page which trends NPS over time...." Peer review by Ross M, Client Success Manager

Why is AskNicely and InMoment the best choice for Engaging Conversational Surveys?

Asknicely and Inmoment both provide tools for engaging with customers through conversational surveys. Asknicely focuses on automating follow-up questions based on survey responses, while Inmoment emphasizes building a closed-loop system for managing customer feedback and engagement. Asknicely has a user-friendly interface, while Inmoment prioritizes managing reviews and follow-up processes. However, both systems have limitations, such as the need for additional survey methods to gather detailed feedback.

"...We also like the built in workflows (automatically following up on blank comments, sending promo emails to promoters, following up with detractors) as well the on-boarding experience we had with one of their team members, it is overall a great service...." Peer review by User

"...Monitoring customer satisfaction; capturing feedback that can be shared with product management and customer support;. Simple to use and automate follow-ups with customers...." Peer review by User

How does AskNicely and InMoment facilitate Helpdesk Management?

Asknicely and Inmoment both offer tools for measuring customer satisfaction and providing feedback. Asknicely emphasizes ease of use and integration with help desk and CRM platforms. Inmoment focuses on real-time feedback, employee training, and large-scale implementation across departments. However, Inmoment lacks direct integration with CRM records or help desk records.

"...Customer support was very helpful setting up a unique use-case for me...." Peer review by Molly J., Internet

"...Monitoring customer satisfaction; capturing feedback that can be shared with product management and customer support;. Simple to use and automate follow-ups with customers...." Peer review by User

AskNicely in Action: Unique Use Cases

What Are the key features of AskNicely for Rating And Review Management?

What benefits does AskNicely offer for Automated Workflows?

InMoment in Action: Unique Use Cases

How does InMoment address your Social Media Management Challenges?

How can InMoment optimize your Contact List Management Workflow?

About

Customer Feedback tool to win on customer experience

Customer Experience Intelligence & Management Software to drive positive results for the brand with customer feedback

Age

2014

2002

Financials

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

24/7 Support

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Email Support

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Chat Support

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Phone Support

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Others

AI Powered

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Custom Reports

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Analytics

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Guiding you to choose between AskNicely vs. InMoment: 2024

Comparison Summary

AskNicely: AskNicely helps service businesses measure customer experience and motivate frontline teams. The impact on the bottom line can be easily seen.

InMoment: InMoment offers integrated CX solutions using award-winning AI. Impactful ROI is achieved beyond traditional CX management.

AskNicely

Focus area

AskNicely is better than InMoment for

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

InMoment

Focus area

InMoment is better than AskNicely for

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

AskNicely and InMoment: Customer Satisfaction Data

Most deployed common Use Cases for AskNicely and InMoment

How can AskNicely and InMoment enhance your Collecting Feedback process?

Why is AskNicely and InMoment the best choice for Engaging Conversational Surveys?

How does AskNicely and InMoment facilitate Helpdesk Management?

AskNicely in Action: Unique Use Cases

What Are the key features of AskNicely for Rating And Review Management?

What benefits does AskNicely offer for Automated Workflows?

InMoment in Action: Unique Use Cases

How does InMoment address your Social Media Management Challenges?

How can InMoment optimize your Contact List Management Workflow?

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Guiding you to choose between AskNicely vs. InMoment: 2024

Comparison Summary

AskNicely: AskNicely helps service businesses measure customer experience and motivate frontline teams. The impact on the bottom line can be easily seen. InMoment: InMoment offers integrated CX solutions using award-winning AI. Impactful ROI is achieved beyond traditional CX management.

AskNicely

Focus area

AskNicely is better than InMoment for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

InMoment

Focus area

InMoment is better than AskNicely for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

AskNicely and InMoment: Customer Satisfaction Data

Most deployed common Use Cases for AskNicely and InMoment

How can AskNicely and InMoment enhance your Collecting Feedback process?

Why is AskNicely and InMoment the best choice for Engaging Conversational Surveys?

How does AskNicely and InMoment facilitate Helpdesk Management?

AskNicely in Action: Unique Use Cases

What Are the key features of AskNicely for Rating And Review Management?

What benefits does AskNicely offer for Automated Workflows?

InMoment in Action: Unique Use Cases

How does InMoment address your Social Media Management Challenges?

How can InMoment optimize your Contact List Management Workflow?

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Get a personalised risk report for AskNicely

Get a personalised risk report for InMoment

AskNicely: AskNicely helps service businesses measure customer experience and motivate frontline teams. The impact on the bottom line can be easily seen.

InMoment: InMoment offers integrated CX solutions using award-winning AI. Impactful ROI is achieved beyond traditional CX management.

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.