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AskNicely vs Listen360 Customer Engagement Platform: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of AskNicely vs. Listen360 Customer Engagement Platform is based on a specific set of business needs and context. The comparison uses 12654 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing AskNicely and Listen360 Customer Engagement Platform

AskNicely, Listen360 Customer Engagement Platform, GetFeedback, Delighted platform, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

AskNicely covers Collecting Feedback, Engaging Conversational Surveys, Rating And Review Management with Mobile, Automated Workflows, etc.

Listen360 Customer Engagement Platform focuses on Engaging Conversational Surveys with Chat, Collecting Feedback with Website, Sales Document Management with Offline, Communication Management with Website, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo AskNicely

Focus area

AskNicely is better than Listen360 Customer Engagement Platform for

Software Failure Risk

  • low

logo Listen360 Customer Engagement Platform

Focus area

Listen360 Customer Engagement Platform is better than AskNicely for

Software Failure Risk

  • medium

About

Customer Feedback tool to win on customer experience

Customer feedback tool to make products and services more meaningful to the customers you serve.

Age

2014

Financials

SERIES B

PRIVATE

Business Need

Total Processes
(we found evidences for)

75

46

Total Goals
(we found evidences for)

16

12

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence


workflow management


rating and review management


helpdesk management


communication management

sending & publishing communications


social media management

social media analytics


training & onboarding


contact list management



competitive intelligence


sales document management

proposal & quote management

contract management


campaign management

campaign analytics


sales review & feedback



lifetime value management



loyalty management

customise loyalty program

identify target customers



products & pricelist management


customer case management



sales call management

meeting management




conversion management


generation of new leads


motivation management


community building



segmentation and targeting


content management


reputation management


promotion management


relationship management



social media marketing



billing and invoice management



merger and acquisition


payment management


lead qualification: technographic


lead qualification

lead qualification: technographic


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Increase sales & revenue

  • Improve internal communications

  • Improve ROI

  • Improve brand engagement

  • Improve stakeholder relations

  • Enter new markets internationally or locally

  • Improve consistency

  • Grow market share

  • Build brand awareness

  • Improve efficiency

  • Improve digital and social presence

  • Establish thought leadership

  • Launch new products

  • See 13 more
  • Enhance customer relationships

  • Improve efficiency

  • Acquire customers

  • Manage risk

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Improve consistency

  • Build brand awareness

  • Scale best practices

  • Increase sales & revenue

  • Improve brand engagement

  • Improve internal communications

  • See 9 more

Top Channels

Channels Used

  • phone calls

  • website

  • e-mail

  • chat

  • social media

  • user generated content

  • blogs

  • offline

  • point of sale

  • on premises

  • promotions

  • Facebook

  • mass media

  • radio

  • Facebook page

  • games

  • review sites

  • video

  • Twitter

  • Yelp

  • events

  • trade shows

  • LinkedIn

  • See 20 more
  • phone calls

  • website

  • e-mail

  • chat

  • social media

  • user generated content

  • blogs

  • offline

  • point of sale

  • on premises

  • promotions

  • Facebook

  • mass media

  • radio

  • Facebook page

  • games

  • review sites

  • video

  • Twitter

  • Yelp

  • events

  • trade shows

  • LinkedIn

  • See 20 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

low

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medium

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Business Setting