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AskNicely vs Opiniator: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for AskNicely low Failure Risk for Opiniator medium
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Comparison Summary

This comparison report of AskNicely vs. Opiniator is based on a specific set of business needs and context. The comparison uses 6517 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing AskNicely and Opiniator

AskNicely, Opiniator, GetFeedback, Delighted platform, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

AskNicely covers Collecting Feedback, Engaging Conversational Surveys, Rating And Review Management with Mobile, Automated Workflows, etc.

Opiniator focuses on Collecting Feedback with Phone Calls, Helpdesk Management with Phone Calls, Rating And Review Management with Text SMS, Engaging Conversational Surveys, etc.

"The AskNicely app has been one of the most exciting additions to our customer toolkit this year enabling me to put travel time to good use checking in on what our customers are saying and engaging with them directly from my phone. " - Cath Stone

"AWP is a rapidly growing company. When we centralized our Support Center, some customers were apprehensive to deal with someone outside of their local vicinity. Opiniator allowed us to measure customer experience so that we not only knew how well we... are doing, but also gave us the opportunity to use the metrics to reassure new customers that our staff is capable of servicing them well, no matter what proximity they are to us. " - Deanna Meadows

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo AskNicely

Focus area

AskNicely is better than Opiniator for

Software Failure Risk

  • low

logo Opiniator

Focus area

Software Failure Risk

  • medium

About

Customer Feedback tool to win on customer experience

Customer feedback platform that captures ratings, comments and feedback

Age

2014

Financials

SERIES B

PRIVATE

Business Need

Total Processes
(we found evidences for)

75

19

Total Goals
(we found evidences for)

16

3

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (1205)

Read Reviews (35)

measuring net promoter score

Read Reviews (713)

Read Reviews (2)

measuring customer satisfaction

Read Reviews (92)

Read Reviews (4)

engagement management

Read Reviews (226)

Read Reviews (2)

engaging and following up

Read Reviews (166)

Read Reviews (2)

engaging with scheduling & cadence

Read Reviews (9)

Read Reviews (0)

workflow management

Read Reviews (84)

Read Reviews (0)

rating and review management

Read Reviews (84)

Read Reviews (6)

helpdesk management

Read Reviews (49)

Read Reviews (10)

communication management

Read Reviews (47)

Read Reviews (1)

sending & publishing communications

Read Reviews (45)

Read Reviews (1)

social media management

Read Reviews (45)

Read Reviews (0)

social media analytics

Read Reviews (42)

Read Reviews (0)

training & onboarding

Read Reviews (41)

Read Reviews (0)

contact list management

Read Reviews (25)

Read Reviews (1)

competitive intelligence

Read Reviews (17)

Read Reviews (0)

sales document management

Read Reviews (10)

Read Reviews (1)

proposal & quote management

Read Reviews (5)

Read Reviews (0)

contract management

Read Reviews (4)

Read Reviews (1)

campaign management

Read Reviews (9)

Read Reviews (0)

campaign analytics

Read Reviews (4)

Read Reviews (0)

sales review & feedback

Read Reviews (8)

Read Reviews (0)

lifetime value management

Read Reviews (7)

Read Reviews (0)

loyalty management

Read Reviews (7)

Read Reviews (1)

customise loyalty program

Read Reviews (3)

Read Reviews (1)

identify target customers

Read Reviews (2)

Read Reviews (0)

products & pricelist management

Read Reviews (6)

Read Reviews (0)

customer case management

Read Reviews (5)

Read Reviews (0)

sales call management

Read Reviews (4)

Read Reviews (0)

meeting management

Read Reviews (2)

Read Reviews (0)

conversion management

Read Reviews (3)

Read Reviews (0)

generation of new leads

Read Reviews (2)

Read Reviews (0)

motivation management

Read Reviews (2)

Read Reviews (0)

community building

Read Reviews (2)

Read Reviews (0)

segmentation and targeting

Read Reviews (2)

Read Reviews (0)

content management

Read Reviews (2)

Read Reviews (0)

reputation management

Read Reviews (2)

Read Reviews (0)

promotion management

Read Reviews (2)

Read Reviews (0)

relationship management

Read Reviews (2)

Read Reviews (0)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Increase sales & revenue

  • Improve internal communications

  • Improve ROI

  • Improve brand engagement

  • Improve stakeholder relations

  • Enter new markets internationally or locally

  • Improve consistency

  • Grow market share

  • Build brand awareness

  • Improve efficiency

  • Improve digital and social presence

  • Establish thought leadership

  • Launch new products

  • See 13 more

  • Acquire customers

  • Improve ROI

  • Enhance customer relationships

Top Channels

Channels Used

  • phone calls

  • e-mail

  • promotions

  • text SMS

  • user generated content

  • blogs

  • support groups

  • mobile

  • coupons

  • social media

  • See 7 more

  • phone calls

  • e-mail

  • promotions

  • text SMS

  • user generated content

  • blogs

  • support groups

  • mobile

  • coupons

  • social media

  • See 7 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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No Data

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting