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AskNicely vs ServiceGuru Kiosk: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for AskNicely low Failure Risk for ServiceGuru Kiosk medium
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Comparison Summary

This comparison report of AskNicely vs. ServiceGuru Kiosk is based on a specific set of business needs and context. The comparison uses 6381 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing AskNicely and ServiceGuru Kiosk

AskNicely, ServiceGuru Kiosk, GetFeedback, Delighted platform, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

AskNicely covers Collecting Feedback, Engaging Conversational Surveys, Rating And Review Management with Mobile, Automated Workflows, etc.

ServiceGuru Kiosk focuses on Rating And Review Management with Review Sites, Collecting Feedback with Offline, Review Customer Feedback with Review Sites, Helpdesk Management, etc.

"It's an easy and convenient way for us to take the temperature of our clients. Our NPS is pretty high (~70) but the real value is when we find a cilent that we that we assumed was happy but who in fact is not delighted with our service. In those cir...cumstances, we are able to take corrective action before we lose the cilent. " - Kelly Paletta

"We thought we were getting a lot of feedback and reviews. Holy cow were we wrong. It's much easier to run each location on 500 ratings/reviews per month from our guests vs. 10. We had no idea what we didn't know. " - Bassel Osmani

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo AskNicely

Focus area

AskNicely is better than ServiceGuru Kiosk for

Software Failure Risk

  • low

logo ServiceGuru Kiosk

Focus area

Software Failure Risk

  • medium

About

Customer Feedback tool to win on customer experience

Customer Service Review Tool to Collect and Measure Reviews at the Point of Service

Age

2014

Financials

SERIES B

Business Need

Total Processes
(we found evidences for)

75

12

Total Goals
(we found evidences for)

16

3

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (1205)

Read Reviews (19)

measuring net promoter score

Read Reviews (713)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (92)

Read Reviews (2)

engagement management

Read Reviews (226)

Read Reviews (0)

engaging and following up

Read Reviews (166)

Read Reviews (0)

engaging with scheduling & cadence

Read Reviews (9)

Read Reviews (0)

workflow management

Read Reviews (84)

Read Reviews (0)

rating and review management

Read Reviews (84)

Read Reviews (28)

helpdesk management

Read Reviews (49)

Read Reviews (3)

communication management

Read Reviews (47)

Read Reviews (0)

sending & publishing communications

Read Reviews (45)

Read Reviews (0)

social media management

Read Reviews (45)

Read Reviews (0)

social media analytics

Read Reviews (42)

Read Reviews (0)

training & onboarding

Read Reviews (41)

Read Reviews (0)

contact list management

Read Reviews (25)

Read Reviews (2)

competitive intelligence

Read Reviews (17)

Read Reviews (2)

sales document management

Read Reviews (10)

Read Reviews (0)

proposal & quote management

Read Reviews (5)

Read Reviews (0)

contract management

Read Reviews (4)

Read Reviews (0)

campaign management

Read Reviews (9)

Read Reviews (2)

campaign analytics

Read Reviews (4)

Read Reviews (0)

sales review & feedback

Read Reviews (8)

Read Reviews (5)

lifetime value management

Read Reviews (7)

Read Reviews (0)

loyalty management

Read Reviews (7)

Read Reviews (1)

customise loyalty program

Read Reviews (3)

Read Reviews (1)

identify target customers

Read Reviews (2)

Read Reviews (0)

products & pricelist management

Read Reviews (6)

Read Reviews (0)

customer case management

Read Reviews (5)

Read Reviews (0)

sales call management

Read Reviews (4)

Read Reviews (0)

meeting management

Read Reviews (2)

Read Reviews (0)

conversion management

Read Reviews (3)

Read Reviews (0)

generation of new leads

Read Reviews (2)

Read Reviews (0)

motivation management

Read Reviews (2)

Read Reviews (1)

community building

Read Reviews (2)

Read Reviews (0)

segmentation and targeting

Read Reviews (2)

Read Reviews (0)

content management

Read Reviews (2)

Read Reviews (0)

reputation management

Read Reviews (2)

Read Reviews (0)

promotion management

Read Reviews (2)

Read Reviews (0)

relationship management

Read Reviews (2)

Read Reviews (0)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Increase sales & revenue

  • Improve internal communications

  • Improve ROI

  • Improve brand engagement

  • Improve stakeholder relations

  • Enter new markets internationally or locally

  • Improve consistency

  • Grow market share

  • Build brand awareness

  • Improve efficiency

  • Improve digital and social presence

  • Establish thought leadership

  • Launch new products

  • See 13 more

  • Improve digital and social presence

  • Enhance customer relationships

  • Grow market share

Top Channels

Channels Used

  • offline

  • on premises

  • review sites

  • promotions

  • social media

  • Facebook

  • Yelp

  • website

  • e-mail

  • coupons

  • Tripadvisor

  • See 8 more

  • offline

  • on premises

  • review sites

  • promotions

  • social media

  • Facebook

  • Yelp

  • website

  • e-mail

  • coupons

  • Tripadvisor

  • See 8 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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No Data

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting