Comparison Summary

AskNicely: AskNicely helps service businesses measure customer experience and motivate frontline teams. The impact on the bottom line can be easily seen.

SurveyMonkey: SurveyMonkey is the world’s most popular free online survey tool. It helps businesses capture important voices and opinions to drive growth.

logo AskNicely

Focus area

AskNicely is better than SurveyMonkey for

Software Failure Risk

  • low

logo SurveyMonkey

Focus area

SurveyMonkey is better than AskNicely for

Software Failure Risk

  • medium

AskNicely and SurveyMonkey: Customer Satisfaction Data

Most deployed common Use Cases for AskNicely and SurveyMonkey

What benefits does AskNicely and SurveyMonkey offer for Collecting Feedback?

AskNicely and SurveyMonkey both collect feedback from customers and employees. AskNicely focuses on Net Promoter Score (NPS) surveys, while SurveyMonkey offers a wider range of survey types. AskNicely provides real-time feedback and actionable insights through weekly email summaries, while SurveyMonkey offers pre-formatted surveys and various data analysis tools. However, both tools have limitations, such as the need for more detailed analysis options in AskNicely and a lack of pre-defined NPS questions in SurveyMonkey.
"...And this was just with the trial version, which limited us to only 50 surveys a day!Their customer service was stellar...." Peer review by Art Taylor, Manager, Customer Advocacy, MagView
"...You can manage your surveys on phone too, get custom filter to create multiple views of your data...." Peer review by Joel A., Associate Electrical Engineer, Design

What solutions does AskNicely and SurveyMonkey provide for Engaging Conversational Surveys?


AskNicely in Action: Unique Use Cases

How does AskNicely address your Rating And Review Management Challenges?

How can AskNicely optimize your Automated Workflows Workflow?

Why is AskNicely the best choice for Helpdesk Management?


SurveyMonkey in Action: Unique Use Cases

How does SurveyMonkey facilitate Market Research?

How can SurveyMonkey enhance your Communication Management process?

How does SurveyMonkey address your Social Media Management Challenges?

About

Customer Feedback tool to win on customer experience

Online Survey Software to create and send surveys

Age

2014

1999

Financials

SERIES B

PRIVATE

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

low

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medium

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Business Setting