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AskNicely vs UserVoice: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of AskNicely vs. UserVoice is based on a specific set of business needs and context. The comparison uses 8157 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing AskNicely and UserVoice

AskNicely, UserVoice, GetFeedback, Delighted platform, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

AskNicely covers Collecting Feedback, Engaging Conversational Surveys, Rating And Review Management with Mobile, Automated Workflows, etc.

UserVoice focuses on Collecting Feedback, Engaging Conversational Surveys, Products & Pricelist Management, Communication Management, etc.

"People are proud about having a good NPS rating, It brings them a lot of joy. It’s really been an entire cultural change around going from a fast, reliable service to a fast, reliable, delightful service. " - Junji

"Using UserVoice we've been able to shape our product roadmap based on feedback and are able to make sure that we aren't wasting developer resources. " - Mark Powell

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo AskNicely

Focus area

AskNicely is better than UserVoice for

Software Failure Risk

  • low

logo UserVoice

Focus area

UserVoice is better than AskNicely for

Software Failure Risk

  • medium

About

Customer Feedback tool to win on customer experience

Feedback Management Tool to understand what the customers want

Age

2014

Financials

SERIES B

SERIES A

Business Need

Total Processes
(we found evidences for)

75

65

Total Goals
(we found evidences for)

16

10

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence


workflow management


rating and review management


helpdesk management


communication management

sending & publishing communications

tracking & monitoring communications


social media management

social media analytics


training & onboarding


contact list management



competitive intelligence


sales document management

proposal & quote management

contract management


campaign management

campaign analytics


sales review & feedback



lifetime value management



loyalty management

customise loyalty program

identify target customers



products & pricelist management


customer case management



sales call management

meeting management




conversion management


generation of new leads


motivation management


community building



segmentation and targeting


content management


reputation management


promotion management


relationship management


creating knowledge base


knowledge management

creating knowledge base


international marketing



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Increase sales & revenue

  • Improve internal communications

  • Improve ROI

  • Improve brand engagement

  • Improve stakeholder relations

  • Enter new markets internationally or locally

  • Improve consistency

  • Grow market share

  • Build brand awareness

  • Improve efficiency

  • Improve digital and social presence

  • Establish thought leadership

  • Launch new products

  • See 13 more
  • Enhance customer relationships

  • Enter new markets internationally or locally

  • Acquire customers

  • Improve internal communications

  • Scale best practices

  • Improve visibility

  • Improve ROI

  • Launch new products

  • Improve efficiency

  • Improve digital and social presence

  • See 7 more

Top Channels

Channels Used

  • website

  • user generated content

  • blogs

  • chat

  • promotions

  • e-mail

  • phone calls

  • Skype

  • Slack

  • social media

  • offline

  • on premises

  • Twitter

  • Facebook

  • events

  • trade shows

  • point of sale

  • mobile

  • games

  • print media

  • magazine

  • video

  • Netflix

  • See 20 more
  • website

  • user generated content

  • blogs

  • chat

  • promotions

  • e-mail

  • phone calls

  • Skype

  • Slack

  • social media

  • offline

  • on premises

  • Twitter

  • Facebook

  • events

  • trade shows

  • point of sale

  • mobile

  • games

  • print media

  • magazine

  • video

  • Netflix

  • See 20 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

low

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low

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Business Setting