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AskNicely vs Zonka Feedback: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for AskNicely low Failure Risk for Zonka Feedback low
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Comparison Summary

This comparison report of AskNicely vs. Zonka Feedback is based on a specific set of business needs and context. The comparison uses 9124 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing AskNicely and Zonka Feedback

AskNicely, Zonka Feedback, GetFeedback, Delighted platform, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

AskNicely covers Collecting Feedback, Engaging Conversational Surveys, Rating And Review Management with Mobile, Automated Workflows, etc.

Zonka Feedback focuses on Collecting Feedback, Social Media Management, Communication Management with E-Mail, Engaging Conversational Surveys, etc.

"We wanted a better indicator of how people were feeling about Fleetio as a whole. We decided Net Promoter Score (NPS) was the best way to do that. " - Wendy Pochop

"Zonka Feedback App has really really helped us a lot to improve our feedback collection and analysis system. " - Select CITYWALK Mall

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo AskNicely

Focus area

AskNicely is better than Zonka Feedback for

Software Failure Risk

  • low

logo Zonka Feedback

Focus area

Zonka Feedback is better than AskNicely for

Software Failure Risk

  • low

About

Customer Feedback tool to win on customer experience

Feedback Software & Survey App to collect feedback from customers and employees

Age

2014

Financials

SERIES B

PRIVATE

Business Need

Total Processes
(we found evidences for)

75

43

Total Goals
(we found evidences for)

16

3

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (1205)

Read Reviews (705)

measuring net promoter score

Read Reviews (713)

Read Reviews (136)

measuring customer satisfaction

Read Reviews (92)

Read Reviews (277)

engagement management

Read Reviews (226)

Read Reviews (40)

engaging and following up

Read Reviews (166)

Read Reviews (32)

engaging with scheduling & cadence

Read Reviews (9)

Read Reviews (0)

workflow management

Read Reviews (84)

Read Reviews (39)

rating and review management

Read Reviews (84)

Read Reviews (8)

helpdesk management

Read Reviews (49)

Read Reviews (22)

communication management

Read Reviews (47)

Read Reviews (48)

sending & publishing communications

Read Reviews (45)

Read Reviews (42)

tracking & monitoring communications

Read Reviews (1)

Read Reviews (5)

social media management

Read Reviews (45)

Read Reviews (68)

social media analytics

Read Reviews (42)

Read Reviews (65)

training & onboarding

Read Reviews (41)

Read Reviews (2)

contact list management

Read Reviews (25)

Read Reviews (17)

competitive intelligence

Read Reviews (17)

Read Reviews (1)

sales document management

Read Reviews (10)

Read Reviews (19)

proposal & quote management

Read Reviews (5)

Read Reviews (0)

contract management

Read Reviews (4)

Read Reviews (0)

campaign management

Read Reviews (9)

Read Reviews (1)

campaign analytics

Read Reviews (4)

Read Reviews (0)

sales review & feedback

Read Reviews (8)

Read Reviews (3)

lifetime value management

Read Reviews (7)

Read Reviews (3)

loyalty management

Read Reviews (7)

Read Reviews (15)

customise loyalty program

Read Reviews (3)

Read Reviews (15)

identify target customers

Read Reviews (2)

Read Reviews (0)

products & pricelist management

Read Reviews (6)

Read Reviews (1)

customer case management

Read Reviews (5)

Read Reviews (0)

sales call management

Read Reviews (4)

Read Reviews (0)

meeting management

Read Reviews (2)

Read Reviews (0)

conversion management

Read Reviews (3)

Read Reviews (1)

generation of new leads

Read Reviews (2)

Read Reviews (1)

motivation management

Read Reviews (2)

Read Reviews (0)

community building

Read Reviews (2)

Read Reviews (0)

segmentation and targeting

Read Reviews (2)

Read Reviews (0)

content management

Read Reviews (2)

Read Reviews (0)

reputation management

Read Reviews (2)

Read Reviews (0)

promotion management

Read Reviews (2)

Read Reviews (0)

relationship management

Read Reviews (2)

Read Reviews (0)

performance management

Read Reviews (1)

Read Reviews (2)

knowledge management

Read Reviews (0)

Read Reviews (4)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Increase sales & revenue

  • Improve internal communications

  • Improve ROI

  • Improve brand engagement

  • Improve stakeholder relations

  • Enter new markets internationally or locally

  • Improve consistency

  • Grow market share

  • Build brand awareness

  • Improve efficiency

  • Improve digital and social presence

  • Establish thought leadership

  • Launch new products

  • See 13 more

  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

Top Channels

Channels Used

  • e-mail

  • promotions

  • offline

  • website

  • on premises

  • mobile

  • text SMS

  • chat

  • mobile app

  • phone calls

  • omnichannel

  • social media

  • point of sale

  • user generated content

  • blogs

  • print media

  • mass media

  • radio

  • See 15 more

  • e-mail

  • promotions

  • offline

  • website

  • on premises

  • mobile

  • text SMS

  • chat

  • mobile app

  • phone calls

  • omnichannel

  • social media

  • point of sale

  • user generated content

  • blogs

  • print media

  • mass media

  • radio

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

{{{rsh_C_1}}}

low

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Migration Risk

low

{{{rsh_C_1}}}

low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting