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Autotask PSA vs BigTime Software: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Autotask PSA vs. BigTime Software is based on a specific set of business needs and context. The comparison uses 6721 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Autotask PSA and BigTime Software

Autotask PSA, and BigTime Software belong to a category of solutions that help Project Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Autotask PSA covers Sales Document Management, Workflow Management, Helpdesk Management, Contact List Management, etc.

BigTime Software focuses on Helpdesk Management, Billing And Invoice Management, Training & Onboarding, Workflow Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Autotask PSA

Focus area

Autotask PSA is better than BigTime Software for

Software Failure Risk

  • low

logo BigTime Software

Focus area

BigTime Software is better than Autotask PSA for

Software Failure Risk

  • low

About

Autotask PSA -A Complete IT Business Management Platform..

Simplify even most complex problem with Professional Services Automation software

Financials

M&A

SERIES B

Business Need

Total Processes
(we found evidences for)

41

47

Total Goals
(we found evidences for)

4

8

Top Processes

Evidences indicate better relative satisfaction


sales document management

contract management

proposal & quote management


workflow management



contact list management


billing and invoice management


engagement management

engaging and following up


knowledge management


training & onboarding



community building



products & pricelist management


communication management

tracking & monitoring communications

sending & publishing communications


social media management

social media analytics


generation of new leads


conversion management


opportunity management


performance management



competitive intelligence


rating and review management


customer feedback management

measuring customer satisfaction


sales review & feedback


campaign management



category management


Top Goals

Goals Achieved

  • Scale best practices

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • See 1 more
  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Improve ROI

  • Increase sales & revenue

  • Improve efficiency

  • Improve internal communications

  • Launch new products

  • See 5 more

Top Channels

Channels Used

  • phone calls

  • e-mail

  • chat

  • support groups

  • website

  • offline

  • out of home

  • brochure

  • video

  • social media

  • point of sale

  • user generated content

  • blogs

  • on premises

  • See 11 more
  • phone calls

  • e-mail

  • chat

  • support groups

  • website

  • offline

  • out of home

  • brochure

  • video

  • social media

  • point of sale

  • user generated content

  • blogs

  • on premises

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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Business Setting