Autotask PSA Overview
Autotask-PSA is a robust, cloud-based PSA platform by Datto. It offers IT professionals a unified view of their entire business operations.
Use Cases
Customers recommend Contract Management, Workflow Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Autotask PSA.
Business Priorities
Scale Best Practices and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Autotask PSA.
Autotask PSA Use-Cases and Business Priorities: Customer Satisfaction Data
Autotask PSA's features include Ticketing, Dashboard, Alerts: Popups & Notifications, etc. and Autotask PSA support capabilities include Chat Support, Email Support, 24/7 Support, etc. also Autotask PSA analytics capabilities include Analytics, and Custom Reports.
Reviews
"...The integrations with Xero make our accounts team very happy and ensures that we aren't jumping between a help desk, an invoice/quote system, normal emails and other tools...." Peer review by Ben Nichols, System Administrator, MCT Solutions
Autotask PSA, Prism PPM (formerly WorkOtter), TeamGantt, ClickUp, MeisterTask, etc., all belong to a category of solutions that help Project Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Autotask PSA
Top Industries
- Information Technology and Services
- Computer Software
- Computer & Network Security
Popular in
- Mid Market
- Small Business
- Enterprise
Autotask PSA is popular in Information Technology And Services, Computer Software, and Computer & Network Security and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on Autotask PSA Use Cases
How can Autotask PSA optimize your Contract Management Workflow?
How can Autotask PSA enhance your Workflow Management process?
How does Autotask PSA address your Helpdesk Management Challenges?
How can Autotask PSA optimize your Contact List Management Workflow?
28+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Autotask PSA solved their Project Management needs. Cuspera uses 1583 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Project Management needs.
Case Studies
CASE STUDY ITPartners+
CASE STUDY Vicinity
CASE STUDY Pioneer Bank
CASE STUDY DataSHUR Corporation
CASE STUDY OneSource Technology
CASE STUDY Visy Technology Systems
Frequently Asked Questions(FAQ)
for Autotask PSA
What is Autotask PSA used for?
What are the top features of Autotask PSA?
Who uses Autotask PSA?
What are Autotask PSA alternatives?
Where is Autotask PSA located?
Peers used Autotask PSA for contract management and workflow management
Autotask PSA Competitors
Autotask PSA Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (17) |
| Custom Reports | Read Reviews (231) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (17) |
| Custom Reports | Read Reviews (231) |
Software Failure Risk Guidance
?for Autotask PSA
Overall Risk Meter
Top Failure Risks for Autotask PSA
Datto, Inc. News
Secure Access for Microsoft 365: Introducing the Secure Edge + SaaS Alerts Integration
Datto has introduced a new integration between Secure Edge and SaaS Alerts to enhance Microsoft 365 access security. This integration automates the enforcement of Microsoft Conditional Access Policies, ensuring only trusted users and networks can access Microsoft 365. It reduces manual work for IT teams, blocks unauthorized access, and simplifies policy management without disrupting end users.
Whats new in Autotask 2025.3: Better financial workflows and smarter ticketing
Datto has released Autotask 2025.3, introducing enhanced financial workflows and smarter ticketing features for managed service providers. The update streamlines billing processes and automates ticket management, improving operational efficiency for IT businesses. These enhancements support better service delivery and enable MSPs to optimize business operations using Datto's professional services automation platform.
Instant, secure DR connectivity: Introducing OneDeploy Secure Edge for Datto BCDR
Datto has launched OneDeploy Secure Edge for Datto BCDR, enabling instant and secure disaster recovery connectivity. This integration combines Datto's business continuity and disaster recovery (BCDR) platform with Secure Edge, providing managed service providers with enhanced data protection, rapid failover, and secure remote access for business-critical IT environments.
Simplify user security anywhere with automated, integrated ZTNA
Datto introduces Secure Edge, an integrated zero trust network access (ZTNA) solution designed to simplify user security for managed service providers (MSPs). Secure Edge automates secure remote access, enabling businesses to protect users, devices, and data across distributed environments. The platform integrates with Dattos suite of backup, endpoint security, and network management tools, supporting seamless, policy-driven access control for hybrid workforces.
Datto, Inc. Profile
Company Name
Datto, Inc.
Company Website
https://www.datto.comHQ Location
Norwalk, Connecticut
Employees
501-1000
Social
Financials
M&A
