Comparison Summary
This comparison report of Balto vs. Allego Conversation Intelligence is based on a specific set of business needs and context. The comparison uses 711 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Balto and Allego Conversation Intelligence
Balto belong to a category of solutions that help Sales Coaching, whereas Allego Conversation Intelligence belong to a category of solutions that help Conversation Intelligence. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Balto covers Sales Coaching with Phone Calls, Sales Call Management with Phone Calls, Contact Center Performance Management with Phone Calls, Training & Onboarding with Phone Calls, etc.
Allego Conversation Intelligence focuses on Sales Coaching with Phone Calls, Sales Call Management with Phone Calls, Training & Onboarding, Sales Review & Feedback with Phone Calls, etc.
"The most amazing thing to me about Balto is the immediate impact it had on our daily production and revenue. It was like flipping a switch, literally. A lot of our collectors in our daily immediate payment totals escalated by 75%. It's the most exci...ting new product that I've seen in the industry in years, and I can't wait to see what's next with Balto. " - Roger Weiss
"Refract has really made a difference with our trainees. Managers can be too busy to listen intently to all their trainee's calls. Having trainees upload calls consistently allowed us to see the strengths and weaknesses of the individual on the phone..., but also helped them find their own style. " - Jamie Panter
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Allego Conversation Intelligence
Focus area
Allego Conversation Intelligence is better than Balto for
Software Failure Risk
About
Real-Time Guidance for contact centers to increase conversions, deliver a world-class customer experience.
Find where sellers win to scale up success and revenue.
Age
2013
Financials
SERIES B
PRIVATE
Business Need
Total Processes
(we found evidences for)
28
27
Total Goals
(we found evidences for)
7
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Increase sales & revenue
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Shorten ramp up time
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Improve internal communications
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Grow market share
- See 4 more
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Increase sales & revenue
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Shorten ramp up time
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Improve efficiency
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Improve stakeholder relations
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Improve digital and social presence
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Acquire customers
- See 3 more
Top Channels
Channels Used
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phone calls
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mobile
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video
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social media
- See 1 more
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phone calls
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mobile
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video
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social media
- See 1 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
