Comparison Summary
This comparison report of Balto vs. Verint Workforce Engagement is based on a specific set of business needs and context. The comparison uses 553 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Balto and Verint Workforce Engagement
Balto, and Verint Workforce Engagement belong to a category of solutions that help Sales Coaching. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Balto covers Sales Coaching with Phone Calls, Sales Call Management with Phone Calls, Contact Center Performance Management with Phone Calls, Training & Onboarding with Phone Calls, etc.
Verint Workforce Engagement focuses on Sales Rep Engagement with Omnichannel, Contact List Management, Sales Coaching, Performance Management, etc.
"Balto just brings us all confidence. I'm confident that my representatives are representing Accelerated Receivables Solutions in a way I want them to do so. With Balto, we bring our clients reassurance and communicate with them in the most empatheti...c way. " - Randi Gabel
"The deployment of Verint Workforce Management in the back office allows Aegon to plan capacity consistently across each department for the first time. Data integrated into the Verint solution highlights gaps and allows teams to focus on improving sk...ill coverage and flexibility to ultimately improve the customer experience and turnaround times. " - Liam Morris-Ellis
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Real-Time Guidance for contact centers to increase conversions, deliver a world-class customer experience.
Performance Management software to engage and motivate the employees to provide the best customer experience
Financials
SERIES B
IPO
Business Need
Total Processes
(we found evidences for)
28
18
Total Goals
(we found evidences for)
7
5
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Increase sales & revenue
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Shorten ramp up time
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Improve internal communications
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Grow market share
- See 4 more
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Acquire customers
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Enhance customer relationships
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Grow market share
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Manage risk
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Improve efficiency
- See 2 more
Top Channels
Channels Used
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phone calls
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omnichannel
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phone calls
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omnichannel
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
