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BenchmarkONE vs Pega Customer Engagement Suite: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for BenchmarkONE medium Failure Risk for Pega Customer Engagement Suite medium
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Comparison Summary

This comparison report of BenchmarkONE vs. Pega Customer Engagement Suite is based on a specific set of business needs and context. The comparison uses 3494 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing BenchmarkONE and Pega Customer Engagement Suite

BenchmarkONE, Pega Customer Engagement Suite, GreenRope, Agile CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

BenchmarkONE covers Engagement Management with E-Mail, Communication Management with E-Mail, Contact List Management with E-Mail, Training & Onboarding with E-Mail, etc.

Pega Customer Engagement Suite focuses on Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.

"Since using BenchmarkONE we have cut our staff time required for data entry by over 50%. We have realized similar efficiencies with auto-population of our data base from new patient inquiries and other website forms. " - Claire Tinker

"We're operating on a speed that we've never seen before. Today, we use Pega to drive dynamic scripting and offer presentment based on consumer streaming usage, radio type, and the package that they're on. " - Jason Barbrow

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo BenchmarkONE

Focus area

BenchmarkONE is better than Pega Customer Engagement Suite for

Software Failure Risk

  • medium

logo Pega Customer Engagement Suite

Focus area

Software Failure Risk

  • medium

About

Sales and marketing software for small businesses and marketing agencies

Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers

Age

2011

2017

Financials

SERIES A

IPO

Business Need

Total Processes
(we found evidences for)

90

23

Total Goals
(we found evidences for)

13

8

Top Processes

Evidences indicate better relative satisfaction

communication management

Read Reviews (161)

Read Reviews (9)

sending & publishing communications

Read Reviews (90)

Read Reviews (0)

tracking & monitoring communications

Read Reviews (61)

Read Reviews (2)

engagement management

Read Reviews (148)

Read Reviews (50)

engaging and following up

Read Reviews (133)

Read Reviews (21)

engaging with scheduling & cadence

Read Reviews (2)

Read Reviews (0)

contact list management

Read Reviews (102)

Read Reviews (0)

tracking contacts

Read Reviews (15)

Read Reviews (0)

creating contact list

Read Reviews (14)

Read Reviews (0)

contacts history

Read Reviews (2)

Read Reviews (0)

training & onboarding

Read Reviews (68)

Read Reviews (1)

campaign management

Read Reviews (54)

Read Reviews (2)

campaign monitoring

Read Reviews (17)

Read Reviews (0)

generation of new leads

Read Reviews (49)

Read Reviews (0)

social media management

Read Reviews (33)

Read Reviews (0)

social media analytics

Read Reviews (22)

Read Reviews (0)

monitoring social media

Read Reviews (6)

Read Reviews (0)

scheduling post to social media

Read Reviews (2)

Read Reviews (0)

helpdesk management

Read Reviews (30)

Read Reviews (10)

content management

Read Reviews (27)

Read Reviews (0)

content curation

Read Reviews (4)

Read Reviews (0)

content sharing

Read Reviews (2)

Read Reviews (0)

competitive intelligence

Read Reviews (15)

Read Reviews (0)

sales document management

Read Reviews (13)

Read Reviews (0)

proposal & quote management

Read Reviews (6)

Read Reviews (0)

contract management

Read Reviews (5)

Read Reviews (0)

account management

Read Reviews (12)

Read Reviews (0)

relationship management

Read Reviews (12)

Read Reviews (1)

lead qualification

Read Reviews (11)

Read Reviews (0)

lead qualification: technographic

Read Reviews (4)

Read Reviews (0)

lead qualification: behavioural

Read Reviews (3)

Read Reviews (0)

lead qualification: demographic

Read Reviews (2)

Read Reviews (0)

workflow management

Read Reviews (10)

Read Reviews (6)

social media marketing

Read Reviews (6)

Read Reviews (0)

discount management

Read Reviews (5)

Read Reviews (0)

promotion management

Read Reviews (5)

Read Reviews (0)

business development

Read Reviews (5)

Read Reviews (0)

personalized marketing

Read Reviews (5)

Read Reviews (2)

follower management

Read Reviews (3)

Read Reviews (0)

database marketing

Read Reviews (3)

Read Reviews (0)

pipeline management

Read Reviews (2)

Read Reviews (0)

customer feedback management

Read Reviews (2)

Read Reviews (4)

measuring customer satisfaction

Read Reviews (2)

Read Reviews (3)

relationship marketing

Read Reviews (2)

Read Reviews (0)

lifetime value management

Read Reviews (2)

Read Reviews (1)

trade show marketing

Read Reviews (2)

Read Reviews (0)

segmentation and targeting

Read Reviews (2)

Read Reviews (0)

conversion management

Read Reviews (2)

Read Reviews (0)

revenue cycle management

Read Reviews (2)

Read Reviews (0)

loyalty management

Read Reviews (1)

Read Reviews (4)

identify target customers

Read Reviews (1)

Read Reviews (3)

customer case management

Read Reviews (0)

Read Reviews (5)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve ROI

  • Scale best practices

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Build brand awareness

  • Grow market share

  • Improve internal communications

  • Launch new products

  • Improve brand engagement

  • Establish thought leadership

  • See 10 more

  • Enhance customer relationships

  • Improve visibility

  • Increase customer life time value

  • Acquire customers

  • Launch new products

  • Improve ROI

  • Manage risk

  • Scale best practices

  • See 5 more

Top Channels

Channels Used

  • phone calls

  • offline

  • on premises

  • omnichannel

  • mobile

  • social media

  • mobile app

  • See 4 more

  • phone calls

  • offline

  • on premises

  • omnichannel

  • mobile

  • social media

  • mobile app

  • See 4 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting