Comparison Summary
This comparison report of BenchmarkONE vs. SAP Customer Experience is based on a specific set of business needs and context. The comparison uses 7436 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing BenchmarkONE and SAP Customer Experience
BenchmarkONE, SAP Customer Experience, GreenRope, Agile CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
BenchmarkONE covers Engagement Management with E-Mail, Communication Management with E-Mail, Contact List Management with E-Mail, Training & Onboarding with E-Mail, etc.
SAP Customer Experience focuses on Engagement Management, Sales Document Management, Helpdesk Management with Phone Calls, Relationship Management with Channel Partners, etc.
"BenchmarkONE is so user-friendly. It accomplishes a lot, but it’s just so simple without getting caught up in the noise. There are other great products, but they’re just so robust that we’d be paying for a product and using maybe 1/5th of what it ca...n provide. " - Lindsey Ascheman Director of Marketing
"SAP Advisory Services brought us deep expert knowledge and best practices to enable innovation for our marketing channels and transform our whole marketing network with SAP Customer Experience solutions. " - Alesi Wei
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
BenchmarkONE
Focus area
BenchmarkONE is better than SAP Customer Experience for
Software Failure Risk
SAP Customer Experience
Focus area
SAP Customer Experience is better than BenchmarkONE for
Software Failure Risk
About
Sales and marketing software for small businesses and marketing agencies
Software to understand customers and engage them while growing revenue
Age
2011
1972
Financials
SERIES A
IPO
Business Need
Total Processes
(we found evidences for)
90
101
Total Goals
(we found evidences for)
13
16
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Enhance customer relationships
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Increase sales & revenue
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Improve ROI
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Scale best practices
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Improve digital and social presence
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Enter new markets internationally or locally
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Build brand awareness
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Grow market share
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Improve internal communications
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Launch new products
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Improve brand engagement
-
Establish thought leadership
- See 10 more
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Scale best practices
-
Improve efficiency
-
Grow market share
-
Improve digital and social presence
-
Enter new markets internationally or locally
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Increase customer life time value
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Improve brand engagement
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Improve stakeholder relations
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Launch new products
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Establish thought leadership
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Improve internal communications
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Build brand awareness
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Manage risk
- See 13 more
Top Channels
Channels Used
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phone calls
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channel partners
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promotions
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social media
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offline
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omnichannel
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mobile
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e-mail
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point of sale
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on premises
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chat
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website
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user generated content
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blogs
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mobile app
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trade shows
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text SMS
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support groups
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events
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Whatsapp
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Facebook
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Slack
-
Twitter
-
video
- See 21 more
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phone calls
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channel partners
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promotions
-
social media
-
offline
-
omnichannel
-
mobile
-
e-mail
-
point of sale
-
on premises
-
chat
-
website
-
user generated content
-
blogs
-
mobile app
-
trade shows
-
text SMS
-
support groups
-
events
-
Whatsapp
-
Facebook
-
Slack
-
Twitter
-
video
- See 21 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
