Overview: BigCommerce and Salesforce B2C Commerce as E-Commerce Platform Category solutions.

BigCommerce stands out with a strong emphasis on products and pricelist management and extensive customer engagement functionalities, making it a top choice for large enterprises in a variety of industries like retail and manufacturing. Salesforce B2C Commerce, on the other hand, offers niche capabilities such as contact list management and order management, attracting businesses in technology-focused sectors. Both platforms provide robust support but differ in their features and target segments, catering to diverse e-commerce needs.

BigCommerce: BigCommerce offers ecommerce solutions with open-platform flexibility and extensibility. It is becoming the industry's most versatile solution; request a demo today!

Salesforce B2C Commerce: Salesforce-B2C-Commerce helps reach goals faster and unlock new revenue. Commerce is powered everywhere with AI for automation and flexibility.

BigCommerce and Salesforce B2C Commerce: Best Use cases based on the customer satisfaction data

BigCommerce

4.5

AI Powered

Salesforce B2C Commerce

4.2

AI Powered

Key Capabilities Supported

BigCommerce focuses on comprehensive products and pricelist management, helpdesk, and social media management to enhance operational efficiency. read more →

Salesforce B2C Commerce specializes in engagement management and contact list management for seamless customer interactions. read more →

Business Goals

BigCommerce helps businesses by acquiring customers and increasing sales through improved digital presence. read more →

Salesforce B2C Commerce aims to enhance customer relationships and acquire new customers. read more →

Core Features

BigCommerce offers standout features like extensive analytics, custom reports, and easy data import/export for seamless integration. read more →

Salesforce B2C Commerce highlights its AI-powered tools and custom reports to support decision-making processes. read more →

Vendor Support

BigCommerce provides extensive 24/7 support options, including chat, email, and phone, making it suitable for complex operations. read more →

Salesforce B2C Commerce also offers 24/7 support, albeit with a more limited range of channels. read more →

Segments and Industries

BigCommerce is predominantly used by large enterprises across various sectors like retail and manufacturing. read more →

Salesforce B2C Commerce finds its niche among companies in the computer software and internet sectors. read more →

Operational Alignment

BigCommerce seamlessly integrates into large-scale operational workflows, ideal for expansive product management. read more →

Salesforce B2C Commerce fits businesses seeking to enhance customer engagement and order management. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Chat Support

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Phone Support

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Email Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for BigCommerce and Salesforce B2C Commerce

What Are the key features of BigCommerce and Salesforce B2C Commerce for Advertisement?

Bigcommerce and Salesforce B2C Commerce both offer tools for advertising. Bigcommerce facilitates running ads on platforms like Google and Facebook through integrations and plugins. Salesforce B2C Commerce focuses on tracking user activity through cookies to deliver targeted advertising. Bigcommerce provides a wider range of advertising options, while Salesforce B2C Commerce emphasizes personalized advertising based on user data.

"...BigCommerce plugged in nicely with our other internal integrations and the open app marketplace has given us a lot of flexibility in shipping, marketing, advertising, and customer service...." Peer review by Blake Baron, Ecommerce & Consumer Products Manager, Midwest Tungsten Service

"...It can be used for various tasks within the B2C eCommerce department, such as an aid for advertisements, coupons, content, fulfillment, social media, email, sales tracking and more...." Peer review by User

What Are the key features of BigCommerce and Salesforce B2C Commerce for Communication Management?

Bigcommerce and Salesforce B2c Commerce both enable sending email notifications to customers. Bigcommerce allows sending messages directly to customers from their orders and includes automated review requests. Salesforce B2c Commerce offers customizable email templates, but its communication with customers is primarily through email. Bigcommerce offers a platform to publish content and track social media engagement while Salesforce B2c Commerce features page designer for publishing content. Neither tool has a platform messaging system for customer-to-site owner communication.

"...BigCommerce provides an e-commerce platform for the books published by Victoria University Press (VUP)...." Peer review by Manager in Other

"...Track sales and monitor is very easy and changes need to be made to increase them...." Peer review by LINDA T, Salesforce Developer, Computer Software