Comparison Summary
This comparison report of Bigcontacts CRM vs. Enghouse Interactive is based on a specific set of business needs and context. The comparison uses 1688 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Bigcontacts CRM and Enghouse Interactive
Bigcontacts CRM, Capsule CRM, GoldMine Premium CRM, etc., belong to a category of solutions that help CRM, whereas Enghouse Interactive belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Bigcontacts CRM covers Contact List Management with E-Mail, Engagement Management with Phone Calls, Helpdesk Management, Communication Management with E-Mail, etc.
Enghouse Interactive focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Engagement Management, Contact List Management with Omnichannel, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Bigcontacts CRM
Focus area
Bigcontacts CRM is better than Enghouse Interactive for
Software Failure Risk
About
BIGContacts | CRM and email marketing app for small businesses
Enghouse Interactive - Bring your customers closer to your business
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
49
31
Total Goals
(we found evidences for)
3
5
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Enhance customer relationships
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Increase sales & revenue
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Enhance customer relationships
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Acquire customers
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Improve efficiency
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Increase sales & revenue
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Enter new markets internationally or locally
- See 2 more
Top Channels
Channels Used
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phone calls
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website
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omnichannel
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e-mail
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video
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review sites
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Amazon
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user generated content
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blogs
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chat
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Skype
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offline
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trade shows
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channel partners
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on premises
- See 12 more
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phone calls
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website
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omnichannel
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e-mail
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video
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review sites
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Amazon
-
user generated content
-
blogs
-
chat
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Skype
-
offline
-
trade shows
-
channel partners
-
on premises
- See 12 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
