Comparison Summary
This comparison report of Bigcontacts CRM vs. Freshdesk Contact Center is based on a specific set of business needs and context. The comparison uses 2433 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Bigcontacts CRM and Freshdesk Contact Center
Bigcontacts CRM, Capsule CRM, GoldMine Premium CRM, etc., belong to a category of solutions that help CRM, whereas Freshdesk Contact Center, Dialpad Ai Contact Center, 8x8 Business Phone, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Bigcontacts CRM covers Contact List Management with E-Mail, Engagement Management with Phone Calls, Helpdesk Management, Communication Management with E-Mail, etc.
Freshdesk Contact Center focuses on Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Engagement Management with Phone Calls, Communication Management with Phone Calls, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Bigcontacts CRM
Focus area
Bigcontacts CRM is better than Freshdesk Contact Center for
Software Failure Risk
About
BIGContacts | CRM and email marketing app for small businesses
Contact Center software on the cloud · Integrate with phone and chat
Age
2010
Financials
PRIVATE
SERIES H
Business Need
Total Processes
(we found evidences for)
49
43
Total Goals
(we found evidences for)
3
7
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Enhance customer relationships
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Increase sales & revenue
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Enhance customer relationships
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Scale best practices
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Acquire customers
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Improve internal communications
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Improve stakeholder relations
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Launch new products
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Improve ROI
- See 4 more
Top Channels
Channels Used
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phone calls
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offline
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e-mail
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point of sale
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website
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user generated content
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blogs
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trade shows
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events
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mobile
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text SMS
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on premises
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mobile app
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promotions
-
social media
-
chat
-
omnichannel
-
video
-
Netflix
- See 16 more
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phone calls
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offline
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e-mail
-
point of sale
-
website
-
user generated content
-
blogs
-
trade shows
-
events
-
mobile
-
text SMS
-
on premises
-
mobile app
-
promotions
-
social media
-
chat
-
omnichannel
-
video
-
Netflix
- See 16 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
