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Bigcontacts CRM vs Freshdesk Contact Center: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Bigcontacts CRM low Failure Risk for Freshdesk Contact Center medium
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Comparison Summary

This comparison report of Bigcontacts CRM vs. Freshdesk Contact Center is based on a specific set of business needs and context. The comparison uses 2433 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Bigcontacts CRM and Freshdesk Contact Center

Bigcontacts CRM, Capsule CRM, GoldMine Premium CRM, etc., belong to a category of solutions that help CRM, whereas Freshdesk Contact Center, Dialpad Ai Contact Center, 8x8 Business Phone, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Bigcontacts CRM covers Contact List Management with E-Mail, Engagement Management with Phone Calls, Helpdesk Management, Communication Management with E-Mail, etc.

Freshdesk Contact Center focuses on Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Engagement Management with Phone Calls, Communication Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Bigcontacts CRM

Focus area

Bigcontacts CRM is better than Freshdesk Contact Center for

Software Failure Risk

  • low

logo Freshdesk Contact Center

Focus area

Software Failure Risk

  • medium

About

BIGContacts | CRM and email marketing app for small businesses

Contact Center software on the cloud · Integrate with phone and chat

Age

2010

Financials

PRIVATE

SERIES H

Business Need

Total Processes
(we found evidences for)

49

43

Total Goals
(we found evidences for)

3

7

Top Processes

Evidences indicate better relative satisfaction

contact list management

Read Reviews (88)

Read Reviews (26)

contacts history

Read Reviews (8)

Read Reviews (14)

tracking contacts

Read Reviews (6)

Read Reviews (1)

helpdesk management

Read Reviews (39)

Read Reviews (101)

engagement management

Read Reviews (38)

Read Reviews (38)

engaging and following up

Read Reviews (37)

Read Reviews (19)

communication management

Read Reviews (37)

Read Reviews (36)

sending & publishing communications

Read Reviews (20)

Read Reviews (1)

tracking & monitoring communications

Read Reviews (15)

Read Reviews (32)

sales call management

Read Reviews (20)

Read Reviews (89)

meeting management

Read Reviews (12)

Read Reviews (0)

call recording

Read Reviews (7)

Read Reviews (60)

campaign management

Read Reviews (17)

Read Reviews (0)

social media management

Read Reviews (7)

Read Reviews (12)

social media analytics

Read Reviews (5)

Read Reviews (12)

monitoring social media

Read Reviews (2)

Read Reviews (0)

generation of new leads

Read Reviews (6)

Read Reviews (4)

lead qualification

Read Reviews (5)

Read Reviews (1)

lead qualification: demographic

Read Reviews (5)

Read Reviews (0)

products & pricelist management

Read Reviews (5)

Read Reviews (0)

training & onboarding

Read Reviews (5)

Read Reviews (5)

conversion management

Read Reviews (4)

Read Reviews (0)

sales document management

Read Reviews (2)

Read Reviews (0)

opportunity management

Read Reviews (2)

Read Reviews (0)

workflow management

Read Reviews (1)

Read Reviews (3)

conference call management

Read Reviews (0)

Read Reviews (10)

sales review & feedback

Read Reviews (0)

Read Reviews (3)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (2)

customer feedback management

Read Reviews (0)

Read Reviews (2)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Enhance customer relationships

  • Scale best practices

  • Acquire customers

  • Improve internal communications

  • Improve stakeholder relations

  • Launch new products

  • Improve ROI

  • See 4 more

Top Channels

Channels Used

  • phone calls

  • offline

  • e-mail

  • point of sale

  • website

  • user generated content

  • blogs

  • trade shows

  • events

  • mobile

  • text SMS

  • on premises

  • mobile app

  • promotions

  • social media

  • chat

  • omnichannel

  • video

  • Netflix

  • See 16 more

  • phone calls

  • offline

  • e-mail

  • point of sale

  • website

  • user generated content

  • blogs

  • trade shows

  • events

  • mobile

  • text SMS

  • on premises

  • mobile app

  • promotions

  • social media

  • chat

  • omnichannel

  • video

  • Netflix

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

medium

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting