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Bigcontacts CRM vs Talkdesk: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Bigcontacts CRM vs. Talkdesk is based on a specific set of business needs and context. The comparison uses 11541 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Bigcontacts CRM and Talkdesk

Bigcontacts CRM, Capsule CRM, GoldMine Premium CRM, etc., belong to a category of solutions that help CRM, whereas Talkdesk, NICE CXone, Five9, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Bigcontacts CRM covers Contact List Management with E-Mail, Engagement Management with Phone Calls, Helpdesk Management, Communication Management with E-Mail, etc.

Talkdesk focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Contact List Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Bigcontacts CRM

Focus area

Software Failure Risk

  • low

logo Talkdesk

Focus area

Talkdesk is better than Bigcontacts CRM for

Software Failure Risk

  • low

About

BIGContacts | CRM and email marketing app for small businesses

Talkdesk | Combines Enterprise Performance With Consumer Simplicity for Customer Satisfaction, Increase Productivity

Age

2011

Financials

PRIVATE

SERIES B

Business Need

Total Processes
(we found evidences for)

49

90

Total Goals
(we found evidences for)

3

20

Top Processes

Evidences indicate better relative satisfaction


contact list management

creating contact list



engagement management

engaging and following up


communication management

sending & publishing communications

tracking & monitoring communications


sales call management

meeting management


campaign management

campaign analytics


social media management

social media analytics

monitoring social media



generation of new leads




lead qualification

lead qualification: demographic


products & pricelist management


training & onboarding



conversion management


sales document management

contract management




opportunity management







workflow management


rating and review management



measuring customer satisfaction


measuring net promoter score


customer feedback management

measuring customer satisfaction

measuring net promoter score



conference call management


competitive intelligence


customise loyalty program


identify target customers


loyalty management

customise loyalty program

identify target customers


knowledge management


revenue cycle management


customer case management




performance management



lifetime value management



content management


sales review & feedback



account management


international marketing





touchpoint management




courses & assessment


Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve efficiency

  • Enter new markets internationally or locally

  • Improve internal communications

  • Scale best practices

  • Improve ROI

  • Launch new products

  • Improve digital and social presence

  • Build brand awareness

  • Grow market share

  • Manage risk

  • Improve brand engagement

  • Establish thought leadership

  • Increase customer life time value

  • Improve consistency

  • Shorten ramp up time

  • Improve visibility

  • Improve stakeholder relations

  • See 17 more

Top Channels

Channels Used

  • phone calls

  • offline

  • e-mail

  • point of sale

  • on premises

  • chat

  • Slack

  • events

  • trade shows

  • website

  • user generated content

  • blogs

  • social media

  • mobile

  • promotions

  • text SMS

  • omnichannel

  • review sites

  • mobile app

  • channel partners

  • support groups

  • newsletter

  • causes and charity

  • Twitter

  • games

  • Amazon

  • See 23 more
  • phone calls

  • offline

  • e-mail

  • point of sale

  • on premises

  • chat

  • Slack

  • events

  • trade shows

  • website

  • user generated content

  • blogs

  • social media

  • mobile

  • promotions

  • text SMS

  • omnichannel

  • review sites

  • mobile app

  • channel partners

  • support groups

  • newsletter

  • causes and charity

  • Twitter

  • games

  • Amazon

  • See 23 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

medium

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low

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Migration Risk

low

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low

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Business Setting