Guiding you to choose between BirdEye vs. Chatmeter Platform: 2024

Comparison Summary

BirdEye: Birdeye is the leading review and messaging platform for multi-location businesses. Reviews are managed, leads converted, surveys conducted, and referrals obtained.

Chatmeter Platform: Chatmeter-platform enhances customer engagement through AI-driven brand intelligence. Reputation management solutions are transformed for better connectivity with customers.

BirdEye and Chatmeter Platform: Customer Satisfaction Data

Most deployed common Use Cases for BirdEye and Chatmeter Platform

How does BirdEye and Chatmeter Platform facilitate Rating And Review Management?

Birdeye and Chatmeter Platform both help manage online reviews. Birdeye makes it easy to request customer reviews and monitor them across multiple websites. Chatmeter Platform also manages reviews, but it analyzes review sentiment with AI. A limitation of Birdeye is that it lacks a report showing reviews by star rating and agent.

"...I highly recommend it if you are looking to improve your online rating, and have a multi-site business...." Peer review by Jackie L, Manager, Marketing & Growth

"...It is a good prorgram for managing your online reviews and content...." Peer review by Mike S, Former PR Contractor and Project Manager

How does BirdEye and Chatmeter Platform facilitate Reputation Management?

Both Birdeye and Chatmeter Platform focus on reputation management for businesses. Birdeye is a cloud-based platform that helps businesses manage reviews, monitor social media, and analyze customer feedback. Chatmeter Platform specializes in online reputation management for multi-location brands and agencies. Both platforms offer tools to make managing online reputation easy. However, Chatmeter Platform has a limitation in that it cannot solicit reviews due to its partnership with Yelp.

"...Reputation monitoring and management has been much easier with Birdeye, and the surveying function is helping us across the global business...." Peer review by Stephanie H., Marketing and Advertising

"...Chatmeter specializes in online reputation and review management for multi-location brands and agencies...." Peer review from Chatmeter

Why is BirdEye and Chatmeter Platform the best choice for Engagement Management?

Both Birdeye and Chatmeter Platform offer tools for managing customer engagement. Birdeye provides features for review monitoring, generation, and marketing, along with social listening, publishing, and engagement. Chatmeter Platform focuses on social media engagement, providing tools for posting content, analyzing reviews, and interacting with customers on platforms like Facebook and Google. Both platforms emphasize the importance of customer interaction and offer support for resolving negative feedback.

"...I would definitely recommend looking at the time savings and potential increased engagement from consumers by getting more reviews...." Peer review by Evan E, President & Loan Officer, Real Estate

"...This helps engage with people who were dissatisfied with the service, and we are able to appease customers we may have never gotten back in a shorter amount of time...." Peer review by Zach B, Digital Marketing Manager

How can BirdEye and Chatmeter Platform enhance your Communication Management process?

Both Birdeye and Chatmeter Platform are designed for managing communication. Birdeye excels at generating reviews and publishing them to various platforms like Facebook, Realtor.com, and Zillow. Chatmeter Platform focuses on monitoring social media, managing listings, and responding to reviews. Chatmeter Platform provides a centralized dashboard for managing multiple social media accounts and locations, while Birdeye offers a wider range of features, including customer surveys, social listening, and customer support ticketing. However, a limitation of both is their lack of user-friendly instructions.

"...The tracking system monitors a number of sites making it easier to know when a post is left...." Peer review by Dawn Harsch, Communications Director, The McGuire Group

"...We needed a solution that allowed us to monitor and coach our employees guest reviews while managing and controlling our listings DB, better manage our reputation and monitor Social Media chatter & posts more efficiently...." Peer review by Dan K, Director of Marketing and New Business Development, Retail