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Chatmeter Platform: Use-Cases, Insights and Reviews | 2025 Cuspera

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(1970)

Local listing, review, and social media management for the multi-location brand and agency

AI Powered

Chatmeter Platform Overview

Chatmeter addresses the challenge of managing brand reputation across multiple locations with its AI-powered solutions. By leveraging advanced brand intelligence, it enables businesses to gain deep insights into customer preferences and feedback. This platform is particularly effective for multi-location businesses, offering tools that streamline the process of gathering and analyzing customer reviews. Chatmeter's Pulse AI technology plays a pivotal role in transforming reputation management, providing actionable insights that can lead to increased revenue with less effort. Its focus on understanding customer needs helps businesses tailor their strategies effectively, ensuring a more personalized and impactful customer engagement.

Use Cases

Customers recommend Social Media Management, Rating And Review Management, Reputation Management, as the business use cases that they have been most satisfied with while using Chatmeter Platform.

Other use cases:

Engagement Management
Communication Management
Competitive Intelligence
Workflow Management
Customer Feedback Management
Products & Pricelist Management
Content Publishing

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Business Priorities

Acquire Customers and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Chatmeter Platform.

Other priorities:

Build Brand Awareness
Increase Sales & Revenue
Enhance Customer Relationships
Scale Best Practices
Improve ROI
Enter New Markets Internationally Or Locally
Improve Brand Engagement
Improve Visibility
Improve Consistency
Increase Customer Life Time Value
Grow Market Share

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Chatmeter Platform Use-Cases and Business Priorities: Customer Satisfaction Data

Chatmeter Platform works with different mediums / channels such as Social Media. Offline. and On Premises.

Chatmeter Platform's features include SEO, Dashboard, Alerts: Popups & Notifications, etc. and Chatmeter Platform support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Chatmeter Platform analytics capabilities include Analytics, and Custom Reports.

Reviews

"Chatmeter has saved us tons of time in our efforts to respond to reviews in every corner of the internet. Their customer service is truly top notch, they are always helping, engaging, and informative. 10/10 would recommend!" - ALCO Management

Chatmeter Platform, Okendo, NiceJob, Broadly, BirdEye, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Chatmeter-platform enhances customer engagement through AI-driven brand intelligence. Reputation management solutions are transformed for better connectivity with customers.

Popular Business Setting

for Chatmeter Platform

Top Industries

Restaurants
Internet
Retail

Popular in

Mid Market
Enterprise
Small Business

Chatmeter Platform is popular in Restaurants, Internet, and Retail and is widely used by Mid Market, Enterprise, and Small Business.

Comprehensive Insights on Chatmeter Platform Use Cases

How efficiently Does Chatmeter Platform manage your Rating And Review Management?

Chatmeter Platform assists businesses in managing online reviews and local business listings, which ultimately impacts revenue. It offers a centralized dashboard for review management, competitor benchmarking, and analysis of review sentiment through AI-powered tools. A limitation is that Chatmeter primarily focuses on online review management and may not be suitable for businesses needing comprehensive marketing solutions.

"...Every online customer review can influence your business s daily foot traffic, organic search visibility, and reputation. ..." Local SEO Services and Solutions for Businesses

What makes Chatmeter Platform ideal for Reputation Management?

How can Chatmeter Platform enhance your Engagement Management process?

How can Chatmeter Platform enhance your Communication Management process?

37+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Chatmeter Platform solved their Reviews and Reputation needs. Cuspera uses 1970 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
ALCO Management	Chatmeter has saved us tons of time in our efforts to respond to reviews in every corner of the internet. Their customer service is truly top notch, they are always helping, engaging, and informative. 10/10 would recommend! Testimonial By ALCO Management
A&W	We have been using Chatmeter at a higher level. Whenever a franchisee wants to open a new location we look at Chatmeter reviews, participation on the platform, and whether the store managers are trained on Chatmeter. This is part of our scorecard that determines whether they can open a new location. Testimonial By A&W
Dylan Schmer Digital Marketing Manager Duffy’s	Chatmeter gives us the unique ability to isolate which metrics should be used to score a restaurant location and compare locations to each other – apples to apples. Testimonial By Dylan Schmer

CUSTOMERS	TESTIMONIALS
ALCO Management	Chatmeter has saved us tons of time in our efforts to respond to reviews in every corner of the internet. Their customer service is truly top notch, they are always helping, engaging, and informative. 10/10 would recommend! Testimonial By ALCO Management
A&W	We have been using Chatmeter at a higher level. Whenever a franchisee wants to open a new location we look at Chatmeter reviews, participation on the platform, and whether the store managers are trained on Chatmeter. This is part of our scorecard that determines whether they can open a new location. Testimonial By A&W
Dylan Schmer Digital Marketing Manager Duffy’s	Chatmeter gives us the unique ability to isolate which metrics should be used to score a restaurant location and compare locations to each other – apples to apples. Testimonial By Dylan Schmer

Case Studies

Real Estate

CASE STUDY Legend Homes

Chatmeter helped Legend Homes manage and update property listings online. Legend Homes wanted to boost sales and keep customers happy. They used Chatmeter’s Listings Management to keep listings accur...ate and respond to feedback. After rebranding some communities, they reached a 98% listings accuracy score. Chatmeter made it easy to manage 47 locations and keep all property details current.

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Automotive

CASE STUDY Master AutoTech

Chatmeter helped Master AutoTech rebrand from Master Muffler and update online listings for 25 locations. The company used Chatmeter’s AI-powered sentiment analysis tool, Pulse, to gain insights from... customer feedback. The platform made it easy to keep listings accurate and up to date. Master AutoTech achieved a 4.5+ star rating across all locations and a 100% review response rate. The rebrand improved online visibility and customer experience.

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Hospitality

CASE STUDY Northland Properties

Chatmeter helps Northland Properties manage guest feedback across 250+ locations. The team struggled to spot trends and respond quickly to reviews. With Chatmeter's AI and Pulse Ai: Signals, they now... find key themes fast and improve guest engagement. The dashboard is easy to use and offers strong analytics. Northland Properties achieved an 85% response rate and a 4.5 average rating.

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Hospital & Health Care

CASE STUDY UPMC

Chatmeter helped UPMC manage over 9,000 listings for 400+ locations. UPMC struggled to keep their online presence accurate to boost appointments. Using Chatmeter, they raised listings accuracy from 5...0% to 98%. Now, 25% of all scheduled appointments come directly from their listings. Provider photos, hours, and keywords improved their profiles. The marketing director praised Chatmeter for making this possible.

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Automotive

CASE STUDY Mister Transmission

Chatmeter helped Mister Transmission improve its online presence and social media for over 55 locations. The company needed to boost local search rankings and connect with customers online after shif...ting away from radio ads during the pandemic. Using Chatmeter, Mister Transmission managed social posts for all locations with one click. In 2022, they saw a 40% increase in clicks to driving directions, a 39% increase in Google Post views, and a 25% increase in clicks to call.

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Restaurants

CASE STUDY MR MIKES Steakhouse Casual

Chatmeter helped MR MIKES Steakhouse Casual manage its online reputation across 46 locations. MR MIKES needed a better way to handle customer feedback and online listings as it grew. Chatmeter provid...ed a single dashboard for managing reviews, social media, and customer sentiment. The platform was easy to use and quick to roll out. MR MIKES achieved 96% listings accuracy, a 76% review response rate, and over 84% positive reviews.

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Video

Chatmeter Testimonial: Hospitality Restaurant Group

Video Thumbnail

Frequently Asked Questions(FAQ)

for Chatmeter Platform

What is Chatmeter Platform?

Chatmeter a location expert is an all-in-one SEO management software that helps multi-location brands and agencies stay in control of every location. It helps to acquire customers and improve digital and social presence.

Chatmeter offers review management, listing management, local SEO management, and many more online reputation management features for chains and agencies all from one easy to use dashboard. It helps in real-time monitoring of all reviews, social media pages, and making listings easy to take action where most required.

Chatmeter features include enterprise-level reporting and analytics, improve local brand visibility score, intuitively read, analyze, and report on millions of customer reviews about the brand, a systematic approach to keeping local listings accurate and more.

What is Chatmeter Platform used for?

Chatmeter Platform is a Reviews and Reputation Software mainly used by its customers to Acquire Customers and Improve Digital And Social Presence by Social Media Management, Rating And Review Management and Reputation Management .

What are the top features of Chatmeter Platform?

SEO, Dashboard and Alerts: popups & Notifications are some of the top features of Chatmeter Platform.

Who uses Chatmeter Platform?

Chatmeter Platform is used by Restaurants, Internet and Retail among other industries.

What are Chatmeter Platform alternatives?

Okendo, NiceJob, Broadly and BirdEye are popular alternatives for Chatmeter Platform.

Where is Chatmeter Platform located?

Chatmeter Platform is headquartered at 225 Broadway, Suite 1700, San Diego, CA 92101, US.

lightning

Peers used Chatmeter Platform for social media management and rating and review management

Chatmeter Platform Competitors

More Chatmeter Platform Alternatives...

Chatmeter Platform Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.12/5 ★ Read Reviews (11)
Analytics	4.13/5 ★ Read Reviews (179)
Custom Reports	4.11/5 ★ Read Reviews (321)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.12/5 ★ Read Reviews (11)
Analytics	4.13/5 ★ Read Reviews (179)
Custom Reports	4.11/5 ★ Read Reviews (321)

Software Failure Risk Guidance

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for Chatmeter Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Chatmeter Platform

Chatmeter, Inc. News

Product 09/07/2025

New report shows fast food chains face customer service struggles

Chatmeter's report highlights customer service challenges in quick-service restaurants, revealing a 19% rise in service-related complaints. Despite top rankings for some chains, issues like inattentive staff and long wait times persist. Chatmeter's AI tool, Signals, analyzed reviews to compile these findings, urging QSRs to improve service to retain customers.

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Product 16/06/2025

Chatmeter Debuts AI for Healthcare, Integrates with WebMD, Vitals.com - MarTech Cube

Chatmeter launched a new AI-powered solution tailored for healthcare reputation management. The platform now integrates directly with WebMD and Vitals.com, enabling healthcare providers to manage patient reviews and online presence across these major medical directories. This enhancement streamlines reputation monitoring and improves digital visibility for healthcare organizations.

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28/06/2024

Chatmeter announced the release of Local Pages 2.0 - MarTech Cube

Chatmeter, the leader in multi-location intelligence, today announced the release of Local Pages 2.0, a new cutting-edge solution designed to help ...

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Chatmeter, Inc. Profile

Company Name

Chatmeter, Inc.

Company Website

https://www.chatmeter.com

HQ Location

225 Broadway, Suite 1700, San Diego, CA 92101, US

Employees

51-100

Social

Financials

SERIES A