Overview: BirdEye and GatherUp as Reviews and Reputation Category solutions.

BirdEye and GatherUp both excel in the Reviews and Reputation category, each tailored for different operational scales and industries. BirdEye emphasizes comprehensive review and feedback management with strong vendor support, suiting larger enterprises in healthcare and consumer services. GatherUp, however, leans towards smaller segments, embedding itself in legal and real estate sectors, offering essential tools for digital marketing and social media integration.

BirdEye: Birdeye is the leading review and messaging platform for multi-location businesses. Reviews are managed, leads converted, surveys conducted, and referrals obtained.

GatherUp: GatherUp is an automated review software for collecting reviews and customer feedback. Customers can be listened to, understood, and engaged with on one platform.

BirdEye and GatherUp: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

BirdEye offers robust capabilities in rating and review management, customer feedback, and engagement management, meeting diverse operational needs from social media to comprehensive communication management. read more →

GatherUp streamlines feedback and sales reviews, focusing on digital marketing and reputation management, aligning with businesses seeking to improve digital presence and net promoter scores. read more →

Business Goals

BirdEye helps businesses acquire customers, improve digital presence, and build brand awareness, thereby enhancing customer relationships and driving revenue growth. read more →

GatherUp aids in customer acquisition and market expansion, focusing on forging customer relationships and social presence, ideal for smaller businesses with growth aspirations. read more →

Core Features

BirdEye’s standout features include custom reporting, data export, and seamless integration, paired with analytics capabilities, ideal for large-scale operations. read more →

GatherUp features custom reporting and data import, emphasizing compliance and analytics to aid smaller enterprises in managing their digital strategies. read more →

Vendor Support

BirdEye provides extensive vendor support, including 24/7 assistance via multiple channels, accommodating complex support needs across large enterprises. read more →

GatherUp offers 24/7 support with limited phone and email assistance, suitable for smaller businesses with straightforward support requirements. read more →

Segments and Industries

BirdEye is popular with large enterprises, particularly in healthcare and consumer services, reflective of its comprehensive feature set supporting large organizations. read more →

GatherUp sees usage primarily among smaller enterprises, thriving in legal, real estate, and insurance sectors, offering tools tailored to these industries. read more →

Operational Alignment

BirdEye integrates smoothly into the workflows of large enterprises, designed for complex, high-volume operations with a broad industry focus. read more →

GatherUp fits well with the operational needs of smaller businesses and specific industries, focusing on less complex and more niche segments. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Chat Support

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Email Support

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Phone Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for BirdEye and GatherUp

How does BirdEye and GatherUp address your Rating And Review Management Challenges?

Birdeye and Gatherup both help businesses manage online reviews. Birdeye simplifies review requests by sending them through various platforms like Google and Facebook, while Gatherup focuses on gathering customer feedback and building a positive online reputation. Birdeye distinguishes itself by offering a comprehensive dashboard for monitoring reviews across multiple websites, while Gatherup provides an activity dashboard for managing client reviews and surveys. However, both tools have limitations, such as the inability to track reviews by star rating and agent in Birdeye and the absence of full customer name display in Gatherup.

"...Our company has been getting a lot more call ins after reading all the great reviews customers are leaving for us...." Peer review by Macey W, Secretary

"...Absolute easiest way to aggregate and solicit reviews from customers...." Peer review by Verified Reviewer, Internet

How does BirdEye and GatherUp facilitate Customer Feedback Management?

Birdeye and Gatherup are both customer feedback management tools. Birdeye offers a comprehensive suite of features including review monitoring, generation, and marketing, while Gatherup focuses on collecting and managing online reviews. Birdeye provides real-time customer feedback and competitive insights, while Gatherup helps businesses understand customer sentiment and improve their reputation. Both tools help businesses gather customer feedback, but Birdeye has a wider range of features. A limitation of both tools is that they may not be suitable for all businesses, depending on their specific needs.

"...If you're looking for a simple way to survey your customers and solicit reviews, Birdeye is perfect!..." Peer review by Daryl R., Real Estate

"...If an employee provides outstanding customer service, Get Five Stars feedback allows my clients to identify the superior performers for recognition...." Peer review by Paul S., Marketing and Advertising

What solutions does BirdEye and GatherUp provide for Engagement Management?

Both Birdeye and Gatherup offer tools to manage customer engagement. Birdeye provides a comprehensive platform including social listening, review management, and customer surveys. Gatherup focuses on customizable communication with customers through various channels like SMS and email. Birdeye has a wider range of features, but Gatherup allows more customization for specific needs. While both tools offer features to engage customers, the specific functionalities and approaches differ. A limitation is that both tools have areas for improvement in their customization options.

"...BirdEye has revolutionized the way we engage customers and promote positive user-generated content online...." Peer review by Briana Nunez, Reputation Management Administrator, Zodiac Pool Systems

"...This platform allows for a high level of customization, which puts us in control of our asks, follow ups, and responses...." Peer review by Verified Reviewer, Marketing and Advertising

Why is BirdEye and GatherUp the best choice for Reputation Management?

Birdeye and Gatherup both assist businesses in managing their online reputations. Both offer features for collecting customer reviews, monitoring online presence, and analyzing data. However, Birdeye emphasizes ease of use and a wide range of internet site integration, while GatherUp focuses on comprehensive review collection and management with features like white-label email requests and inbound/outbound text messaging. These comments only reflect user experiences and may not represent all features or limitations of the tools.

"...-it has helped in reputation management -BirdEye has also mage it much easier to identify what our ideal clients and customers are saying about us...." Peer review by bethel d, Environmental Specialist

"...GatherUp makes collecting reviews from clients and managing my online reputation simple and affordable...." Peer review by Stephen S, Principal Attorney, Legal Services