Comparison Summary
Introducing BirdEye and Pingdom
BirdEye, Pingdom, Podium, ReviewTrackers, etc., belong to a category of solutions that help Reviews and Reputation. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
BirdEye covers Rating And Review Management, Customer Feedback Management, Engagement Management with Social Media, Reputation Management, etc.
Pingdom focuses on Communication Management, Engagement Management with Website, Social Media Management with Social Media, Helpdesk Management, etc.
"BirdEye is a game changer!! We had been in business for about 15 years when we started using BirdEye. We had hard copies of reviews but mainly had a few select people hitting review sites to complain. Our reputation was not accurately reflected onli...ne. When we started using BirdEye we immediately started see all of our positive reviews being posted online. We could also have the opportunity to fix problems with unhappy customers before they became a problem. I couldn't be happier with this product! So Easy to Use! Immediate Results! Quality Control at its finest! " - Heidi Morrison
"The developers at LiveChat are also having a go at the Pingdom API, automating the process of assigning multiple checks to a single person. “We’ve built a simple app that lets us do that with the help of Pingom’s API " - Bartosz Olchowka
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
BirdEye: Online Review Management | Customer Review Software
Website Monitoring & Performance Tools | Pingdom
Age
2012
Financials
SERIES C
M&A
Business Need
Total Processes
(we found evidences for)
79
55
Total Goals
(we found evidences for)
17
12
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Improve digital and social presence
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Enhance customer relationships
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Increase sales & revenue
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Build brand awareness
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Scale best practices
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Establish thought leadership
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Improve ROI
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Improve efficiency
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Improve internal communications
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Grow market share
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Enter new markets internationally or locally
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Improve brand engagement
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Improve consistency
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Launch new products
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Increase customer life time value
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Improve visibility
- See 14 more
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Acquire customers
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Improve efficiency
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Enhance customer relationships
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Scale best practices
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Improve digital and social presence
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Reduce bounce
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Grow market share
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Launch new products
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Build brand awareness
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Manage risk
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Increase sales & revenue
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Improve ROI
- See 9 more
Top Channels
Channels Used
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website
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social media
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mobile
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e-mail
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phone calls
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offline
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mobile app
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on premises
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user generated content
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blogs
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text SMS
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promotions
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chat
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print media
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Facebook
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Slack
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video
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newspaper
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magazine
-
point of sale
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Pinterest
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Instagram
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Facebook page
- See 20 more
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website
-
social media
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mobile
-
e-mail
-
phone calls
-
offline
-
mobile app
-
on premises
-
user generated content
-
blogs
-
text SMS
-
promotions
-
chat
-
print media
-
Facebook
-
Slack
-
video
-
newspaper
-
magazine
-
point of sale
-
Pinterest
-
Instagram
-
Facebook page
- See 20 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
