Overview: Blackbaud eTapestry and Bloomerang as CRM Category solutions.

Blackbaud eTapestry and Bloomerang serve as CRM solutions with unique features and capabilities tailored to different user needs. Blackbaud eTapestry is a strong fit for sectors like non-profit management and healthcare. It supports large enterprise operations, focusing on engagement and communication. In contrast, Bloomerang excels in enhancing sales and efficiency, favored by non-profit and education industries. Its robust support, analytics, and integration features cater to extensive enterprise usage, offering substantial CRM capabilities.

Blackbaud eTapestry: Blackbaud eTapestry is innovative fundraising software designed to empower nonprofit teams. It revolutionizes the fundraising efforts of growing organizations.

Bloomerang: Bloomerang is a comprehensive donor management and fundraising software designed for nonprofits. It helps to acquire, retain, and engage donors effectively.

Blackbaud eTapestry and Bloomerang: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Blackbaud eTapestry facilitates helpdesk management and engagement. It supports communication and campaign management, useful for large enterprises. read more →

Bloomerang emphasizes engagement management and communication. With strong campaign capabilities, it's suitable for varied enterprise scales. read more →

Business Goals

Blackbaud eTapestry helps in enhancing customer relationships and improving communications. It's aligned with scaling best practices and digital presence. read more →

Bloomerang focuses on increasing sales and improving efficiency. It supports internal communications and a stronger social presence. read more →

Core Features

Blackbaud eTapestry includes data export and custom reports. Its features are geared towards analytics, integration, and security compliance. read more →

Bloomerang offers robust analytics and custom reports. It boasts AI-powered solutions and high security, ideal for in-depth data management. read more →

Vendor Support

Blackbaud eTapestry offers comprehensive 24/7 support with chat and phone options. Its support aligns with the needs of complex operations. read more →

Bloomerang provides extensive 24/7 support, with strong chat and phone support options, addressing varied operational complexities. read more →

Segments and Industries

Blackbaud eTapestry is favored by large enterprises and non-profit sectors. It's also relevant for healthcare and educational institutions. read more →

Bloomerang suits large enterprises and non-profits. It's prevalent in the education industry, attracting consumer services. read more →

Operational Alignment

Blackbaud eTapestry integrates well into large-scale operations, supporting non-profits and complex enterprises. read more →

Bloomerang fits large to mid-sized market environments. It offers features that support operational efficiency and engagement. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Email Support

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Chat Support

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Phone Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Blackbaud eTapestry and Bloomerang

How does Blackbaud eTapestry and Bloomerang address your Helpdesk Management Challenges?

Both Blackbaud Etapestry and Bloomerang provide support options, including online chat, email, and phone support. Etapestry offers a series of training videos, online support, and phone support, while Bloomerang provides online training support, resource library, and videos. Both tools provide responsive helpdesk support, but Etapestry may require a greater level of prior experience or training for users to access support.

"...Some of the things I like: you don't have to be a computer wiz; eTapestry provides a series of training videos, online support, and phone support to help you make the most of the program and keep in constant contact...." Peer review by Jessica N.

"...What sets them apart, however is their support team and help/assistance knowledge base. . ...." Peer review by Jennifer O., Resource Development Director

What makes Blackbaud eTapestry and Bloomerang ideal for Engagement Management?

Blackbaud Etapestry and Bloomerang both help organizations track donor interactions and engagement. Blackbaud Etapestry emphasizes constituent management, including volunteer management and gift management. Bloomerang focuses on fundraising and donation engagement, offering email marketing and online donation features. However, both tools have limitations in areas like setting follow-up reminders.

"...My organization needed a better and more intuitive way to track our donors, increase our membership, provide engaging reports for our Board and integrate our website in our fundraising efforts...." Peer review by Kelly M., Development & Communications

"...It provides real-time information and let s you know who are your most engaged donors...." Peer review by Miriam Pereira, Development Director, Harry Chapin Food Bank

How efficiently Does Blackbaud eTapestry and Bloomerang manage your Communication Management?

Blackbaud Etapestry and Bloomerang both allow users to send mass emails, track donations, and manage donor communication. Blackbaud Etapestry offers more robust reporting features, including pre-made reports and the ability to create custom reports. Bloomerang excels at email tracking and includes a built-in newsletter feature. However, Bloomerang lacks the ability to track bounced emails.

"...It is no longer being used by the entire organization and is now just used by 3-5 people who use it for contact tracking, mass emailing, and donation tracking...." Peer review by Brooke Hunter, COO, Public Knowledge

"...You can send emails from this system and even collect online donations without extra cost!..." Peer review by Joelle E., Donor Relations, Religious Institutions

Why is Blackbaud eTapestry and Bloomerang the best choice for Training & Onboarding?

Blackbaud Etapestry requires a full-time development team to manage the CRM, while Bloomerang has an intuitive interface that can be learned by staff quickly. Blackbaud Etapestry offers online training and expensive modules, while Bloomerang provides online training and live training opportunities. Both offer support for onboarding and setup. Blackbaud Etapestry may not be suitable for organizations without dedicated development staff.

"...It really depends, if you have a way to really train the staff using it outside of the video training modules, that may really help...." Peer review by Administrator

"...They have a strong development team and are transparent about their development roadmap...." Peer review by Verified Reviewer, Marketing and Advertising