Overview: Blackbaud eTapestry and Bloomerang as CRM Category solutions.

Blackbaud eTapestry and Bloomerang serve as CRM solutions with unique features and capabilities tailored to different user needs. Blackbaud eTapestry is a strong fit for sectors like non-profit management and healthcare. It supports large enterprise operations, focusing on engagement and communication. In contrast, Bloomerang excels in enhancing sales and efficiency, favored by non-profit and education industries. Its robust support, analytics, and integration features cater to extensive enterprise usage, offering substantial CRM capabilities.

Blackbaud eTapestry and Bloomerang: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Blackbaud eTapestry facilitates helpdesk management and engagement. It supports communication and campaign management, useful for large enterprises. read more →

Bloomerang emphasizes engagement management and communication. With strong campaign capabilities, it's suitable for varied enterprise scales. read more →

Business Goals

Blackbaud eTapestry helps in enhancing customer relationships and improving communications. It's aligned with scaling best practices and digital presence. read more →

Bloomerang focuses on increasing sales and improving efficiency. It supports internal communications and a stronger social presence. read more →

Core Features

Blackbaud eTapestry includes data export and custom reports. Its features are geared towards analytics, integration, and security compliance. read more →

Bloomerang offers robust analytics and custom reports. It boasts AI-powered solutions and high security, ideal for in-depth data management. read more →

Vendor Support

Blackbaud eTapestry offers comprehensive 24/7 support with chat and phone options. Its support aligns with the needs of complex operations. read more →

Bloomerang provides extensive 24/7 support, with strong chat and phone support options, addressing varied operational complexities. read more →

Segments and Industries

Blackbaud eTapestry is favored by large enterprises and non-profit sectors. It's also relevant for healthcare and educational institutions. read more →

Bloomerang suits large enterprises and non-profits. It's prevalent in the education industry, attracting consumer services. read more →

Operational Alignment

Blackbaud eTapestry integrates well into large-scale operations, supporting non-profits and complex enterprises. read more →

Bloomerang fits large to mid-sized market environments. It offers features that support operational efficiency and engagement. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Email Support

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Chat Support

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Phone Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Blackbaud eTapestry and Bloomerang

What solutions does Blackbaud eTapestry and Bloomerang provide for Helpdesk Management?

Both Blackbaud Etapestry and Bloomerang provide support options, including online chat, email, and phone support. Etapestry offers a series of training videos, online support, and phone support, while Bloomerang provides online training support, resource library, and videos. Both tools provide responsive helpdesk support, but Etapestry may require a greater level of prior experience or training for users to access support.

"...They have been helpful and supportive during our transition and very efficient with converting our data...." Peer review by Beth W.

"...If reports seems to complicated to run, Bloomerang's help desk is always available and ready to help...." Peer review by Ann Y., Education

How does Blackbaud eTapestry and Bloomerang facilitate Engagement Management?

Blackbaud Etapestry and Bloomerang both help organizations track donor interactions and engagement. Blackbaud Etapestry emphasizes constituent management, including volunteer management and gift management. Bloomerang focuses on fundraising and donation engagement, offering email marketing and online donation features. However, both tools have limitations in areas like setting follow-up reminders.

"...The vendor is very supportive, both in the initial training, and in following up with questions from users...." Peer review by Maggie McCullough, Non-Profit Organization Management

"...I like the clear picture Bloomerang gives me on how I'm engaging my donors...." Peer review by Ben W, Executive Director

What Are the key features of Blackbaud eTapestry and Bloomerang for Communication Management?

Blackbaud Etapestry and Bloomerang both allow users to send mass emails, track donations, and manage donor communication. Blackbaud Etapestry offers more robust reporting features, including pre-made reports and the ability to create custom reports. Bloomerang excels at email tracking and includes a built-in newsletter feature. However, Bloomerang lacks the ability to track bounced emails.

"...One of the benefits is that I can keep all donors information in one place, and manage donor communications...." Peer review by Eileen L., Education

"...I can track gifts, as well as create email newsletters and track opens and click through for individual donors...." Peer review by Elaine Hinckle, Director Of Development, Sacred Heart Center

How efficiently Does Blackbaud eTapestry and Bloomerang manage your Training & Onboarding?

Blackbaud Etapestry requires a full-time development team to manage the CRM, while Bloomerang has an intuitive interface that can be learned by staff quickly. Blackbaud Etapestry offers online training and expensive modules, while Bloomerang provides online training and live training opportunities. Both offer support for onboarding and setup. Blackbaud Etapestry may not be suitable for organizations without dedicated development staff.

"...Their sales people and programmer were extremely helpful in moving us from our old system to eTapestry, and the training modules have been great at getting us up and running...." Peer review by Chloe Hillier, Non-Profit Organization Management

"...The workshops informative and online training support is also helpful...." Peer review by Donna Melton, Marketing and Development Consultant, Just in Time! Communications