Overview: Blackbaud eTapestry and CiviCRM as CRM Category solutions.

Blackbaud eTapestry and CiviCRM both excel in supporting CRM activities, but they cater to distinct user needs. Blackbaud eTapestry is robust for large enterprises, particularly those in the nonprofit sector, offering comprehensive data management and integration capabilities. CiviCRM is valuable for smaller organizations, especially in IT and services, focusing on membership and event management. Both provide essential CRM functionalities, but Blackbaud eTapestry offers broader vendor support, making it better suited for users requiring extensive assistance.

Blackbaud eTapestry and CiviCRM: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Blackbaud eTapestry offers capabilities like helpdesk and engagement management, addressing diverse communication needs. read more →

CiviCRM facilitates contact list and event management, essential for organizations focusing on membership growth. read more →

Business Goals

Blackbaud eTapestry helps nonprofits enhance relationships and scale practices effectively. read more →

CiviCRM aids in scaling practices and supports new product launches for small enterprises. read more →

Core Features

Blackbaud eTapestry excels with its Data Import and Custom Reports, simplifying compliance and reporting. read more →

CiviCRM stands out with strong Custom Report and Integration features, supporting efficient data management. read more →

Vendor Support

Blackbaud eTapestry provides extensive 24/7 and multichannel support, aiding complex organizational needs. read more →

CiviCRM offers limited email and phone support, focused on smaller operational needs. read more →

Segments and Industries

Blackbaud eTapestry is popular among large enterprises in nonprofits and religious institutions. read more →

CiviCRM is used by smaller enterprises, particularly in IT and non-profit management. read more →

Operational Alignment

Blackbaud eTapestry aligns with large-scale operations, offering comprehensive data and security features. read more →

CiviCRM suits smaller scale operations, integrating well with membership-focused workflows. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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high

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Email Support

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Chat Support

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Phone Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Blackbaud eTapestry and CiviCRM

How can Blackbaud eTapestry and CiviCRM enhance your Contact List Management process?

Blackbaud Etapestry and Civicrm both manage contact information and track donations. However, Civicrm excels in managing events and memberships, while Etapestry is more specialized in managing contact details and processing online gifts. Etapestry is more user-friendly for basic contact management, while Civicrm offers a wider range of functionalities and modules for advanced needs.

"...How many contacts will you manage with the system?..." Peer review by Employee in Marketing

"...CiviCRM includes everything you'd expect from a robust, comprehensive non-profit CRM solution: mailings, memberships, contributions, pledges, volunteer management, contact groups, activity tracking, events, and more...." Peer review by Fatima A., IT Manager, Non-Profit Organization Management

How does Blackbaud eTapestry and CiviCRM facilitate Engagement Management?

Blackbaud Etapestry allows users to record and track conversations and interactions with donors. Civicrm enables organizations to monitor and manage engagement with members and supporters. Blackbaud Etapestry is designed to facilitate proactive fundraising and expand relationships with existing donors. Civicrm helps organizations engage their constituents in the long term and administer memberships and contributions.

"...The vendor is very supportive, both in the initial training, and in following up with questions from users...." Peer review by Maggie M., Non-Profit Organization Management

"...In order to keep a network strong, members need to be actively engaged, working together and sharing information...." Peer review by Thea Gelbspan, Membership and Solidarity Director, ESCR-Net

What solutions does Blackbaud eTapestry and CiviCRM provide for Communication Management?

Blackbaud Etapestry and CiviCRM are both tools for managing communications with donors. Blackbaud Etapestry focuses on donor tracking and communication management, while CiviCRM offers a wider range of features, including event planning, grant tracking, and membership management. Blackbaud Etapestry is limited in its communication capabilities, and may have restrictions on the number of emails that can be sent or tracked. Blackbaud Etapestry users have reported concerns about the company's project management and client communication.

"...Premade reports make it easy to pull data and create listsCustomer support is responsive and helpfulGood integration options for sending emails, online donations, etc...." Peer review by Verified User, Executive in Corporate, Non-Profit Organization Management

"...CiviCRM offers a variety of tools such as online and offline fundraising, grant tracking, event planning, donor and member management, advocacy campaigns, case management, communications and bulk email and more...." Peer review