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Blackbaud eTapestry vs dotDigital Engagement Cloud: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Blackbaud eTapestry medium Failure Risk for dotDigital Engagement Cloud medium
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Comparison Summary

This comparison report of Blackbaud eTapestry vs. dotDigital Engagement Cloud is based on a specific set of business needs and context. The comparison uses 5399 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Blackbaud eTapestry and dotDigital Engagement Cloud

Blackbaud eTapestry, Blackbaud CRM, Neon CRM, etc., belong to a category of solutions that help CRM, whereas dotDigital Engagement Cloud, Ortto, Acoustic Campaign, etc., belong to a category of solutions that help Marketing Automation. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Blackbaud eTapestry covers Helpdesk Management with Phone Calls, Engagement Management with Offline, Communication Management with E-Mail, Training & Onboarding with Video, etc.

dotDigital Engagement Cloud focuses on Engagement Management with E-Mail, Communication Management with E-Mail, Campaign Management with E-Mail, Training & Onboarding with Website, etc.

"Blackbaud products have helped us raise support for the sisters and made our small team able to accomplish more than what we could on our own. Blackbaud’s wealth analytics have felt like an extra staff member. " - Melissa Azzara

"Very little progress was being made to enhance the tool and offer those improved capabilities. That became challenging for us because we had ambitious plans for what we wanted our email program to become. " - Antonia Peterson

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Blackbaud eTapestry

Focus area

Blackbaud eTapestry is better than dotDigital Engagement Cloud for

Software Failure Risk

  • medium

logo dotDigital Engagement Cloud

Focus area

dotDigital Engagement Cloud is better than Blackbaud eTapestry for

Software Failure Risk

  • medium

About

Blackbaud eTapestry | Nonprofits with simple cloud fundraising and supporter management for growing organizations.

dotDigital Engagement Cloud | Omnichannel marketing automation for B2C, B2B, and NFP marketers

Age

1981

1999

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

55

65

Total Goals
(we found evidences for)

9

13

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (59)

Read Reviews (30)

training & onboarding

Read Reviews (44)

Read Reviews (31)

engagement management

Read Reviews (43)

Read Reviews (138)

engaging and following up

Read Reviews (40)

Read Reviews (98)

communication management

Read Reviews (42)

Read Reviews (86)

sending & publishing communications

Read Reviews (31)

Read Reviews (78)

tracking & monitoring communications

Read Reviews (7)

Read Reviews (6)

contact list management

Read Reviews (26)

Read Reviews (27)

tracking contacts

Read Reviews (11)

Read Reviews (0)

contacts history

Read Reviews (3)

Read Reviews (2)

creating contact list

Read Reviews (1)

Read Reviews (2)

campaign management

Read Reviews (25)

Read Reviews (85)

campaign monitoring

Read Reviews (3)

Read Reviews (8)

social media management

Read Reviews (18)

Read Reviews (23)

social media analytics

Read Reviews (15)

Read Reviews (21)

sales document management

Read Reviews (14)

Read Reviews (4)

contract management

Read Reviews (10)

Read Reviews (4)

proposal & quote management

Read Reviews (2)

Read Reviews (0)

relationship management

Read Reviews (11)

Read Reviews (1)

social media marketing

Read Reviews (7)

Read Reviews (1)

workflow management

Read Reviews (7)

Read Reviews (16)

competitive intelligence

Read Reviews (5)

Read Reviews (1)

touchpoint management

Read Reviews (5)

Read Reviews (0)

channel management

Read Reviews (5)

Read Reviews (0)

knowledge management

Read Reviews (4)

Read Reviews (14)

membership management

Read Reviews (3)

Read Reviews (0)

content management

Read Reviews (2)

Read Reviews (8)

products & pricelist management

Read Reviews (2)

Read Reviews (1)

segmentation and targeting

Read Reviews (1)

Read Reviews (9)

generation of new leads

Read Reviews (0)

Read Reviews (13)

customer feedback management

Read Reviews (0)

Read Reviews (15)

identify target customers

Read Reviews (0)

Read Reviews (11)

loyalty management

Read Reviews (0)

Read Reviews (12)

identify target customers

Read Reviews (0)

Read Reviews (11)

lead qualification: behavioural

Read Reviews (0)

Read Reviews (9)

lead qualification

Read Reviews (0)

Read Reviews (9)

lead qualification: behavioural

Read Reviews (0)

Read Reviews (9)

promotion management

Read Reviews (0)

Read Reviews (5)

rating and review management

Read Reviews (0)

Read Reviews (2)

performance management

Read Reviews (0)

Read Reviews (2)

outbound marketing

Read Reviews (0)

Read Reviews (2)

database marketing

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Scale best practices

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve digital and social presence

  • Improve ROI

  • Increase customer life time value

  • Increase sales & revenue

  • Grow market share

  • See 6 more

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve ROI

  • Improve internal communications

  • Enter new markets internationally or locally

  • Grow market share

  • Scale best practices

  • Build brand awareness

  • Establish thought leadership

  • Improve digital and social presence

  • Improve efficiency

  • Increase customer life time value

  • See 10 more

Top Channels

Channels Used

  • e-mail

  • website

  • omnichannel

  • promotions

  • newsletter

  • text SMS

  • social media

  • phone calls

  • chat

  • offline

  • coupons

  • Facebook

  • point of sale

  • causes and charity

  • mobile

  • mass media

  • out of home

  • brochure

  • video

  • user generated content

  • blogs

  • See 18 more

  • e-mail

  • website

  • omnichannel

  • promotions

  • newsletter

  • text SMS

  • social media

  • phone calls

  • chat

  • offline

  • coupons

  • Facebook

  • point of sale

  • causes and charity

  • mobile

  • mass media

  • out of home

  • brochure

  • video

  • user generated content

  • blogs

  • See 18 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting