Customer stories

Product Business Settings

dotDigital Engagement Cloud is popular in Marketing And Advertising, Retail, and Non-Profit Organization Management industries and is widely used by Mid Market, Small Business, and Enterprise.

Integrations

Other Demand Generation
E-Commerce Platform
Customer Feedback Management
Lead Generation

dotDigital Engagement Cloud Product Overview

Dotdigital transforms marketing data into personalized, cross-channel campaigns. Businesses use Dotdigital to engage customers through tailored messaging that spans email, SMS, social media, and more. A retail team, for instance, might leverage Dotdigital to automate customer journeys, increasing engagement by sending personalized product recommendations based on browsing history. The platform supports scaling efforts, allowing marketers to efficiently manage large volumes of data and interactions. Dotdigital's automation capabilities enable teams to focus on strategic planning rather than manual tasks, addressing industry challenges like maintaining customer loyalty and meeting diverse communication preferences.

How satisfied the customers are with dotDigital Engagement Cloud use-cases

Reviews

"Convert Digital’s partnership with Magento (now Adobe Commerce) along with Dotdigital’s user-friendly interface and the effortless end–to–end campaign process are the key factors driving this collaboration." - Jenny Drinkwater
"At Atomic Group, we thrive on the idea of going far and beyond to understand our customers’ needs. We continue to work towards putting together innovation, industry knowledge, customer health, and expectations into our products that have made us the... specialists in what we do" - Cory-Dean West

dotDigital Engagement Cloud Customer Insights, Testimonials and Case Studies

How can dotDigital Engagement Cloud optimize your Engagement Management Workflow?

How can dotDigital Engagement Cloud optimize your Communication Management Workflow?

What makes dotDigital Engagement Cloud ideal for Campaign Management?

How does dotDigital Engagement Cloud address your Onboarding Challenges?

How does dotDigital Engagement Cloud facilitate Helpdesk Management?

What is dotDigital Engagement Cloud?

dotdigital engagement cloud is a multi-channel customer engagement platform for Ecommerce teams, CRM Teams, Tech Teams, B2C Marketers, B2B Marketers teams to increase leads and acquire more customers.

It is primarily used to stay in touch with prospects and existing customers to keep them warm by periodic engagement using call, email, social media, SMS, Ads, mobile, web and offline.

Some key features of dotdigital engagement cloud include Marketing Automation, Segmentation, Reporting & Analytics, Pages & Forms, Ecommerce, as well as leveraging Artificial Intelligence and predictive Product Recommendations. Various integrations are possible too, such as Magento, Shopify and Microsoft Dynamics365 etc.

What is dotDigital Engagement Cloud used for?

dotDigital Engagement Cloud is a Marketing Automation Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Communication Management and Campaign Management .

What are the top features of dotDigital Engagement Cloud?

Templates, Feedback surveys and Personalization are some of the top features of dotDigital Engagement Cloud.

Who uses dotDigital Engagement Cloud?

dotDigital Engagement Cloud is used by Marketing And Advertising, Retail and Non-Profit Organization Management among other industries.

What are dotDigital Engagement Cloud alternatives?

Yespo Оmnichannel CDP, ExpertSender, Omnisend and Klaviyo are popular alternatives for dotDigital Engagement Cloud.

Where is dotDigital Engagement Cloud located?

dotDigital Engagement Cloud is headquartered at European Union (EU).

11 buyers and buying teams have used Cuspera to assess how well dotDigital Engagement Cloud solved their Marketing Automation needs. Cuspera uses 2579 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Marketing Automation needs.

CUSTOMERS TESTIMONIALS
dotDigital Engagement Cloud testimonial

Jenny Drinkwater

Marketing Manager

Swanndri
Convert Digital’s partnership with Magento (now Adobe Commerce) along with Dotdigital’s user-friendly interface and the effortless end–to–end campaign process are the key factors driving this collaboration. Testimonial By Jenny Drinkwater
dotDigital Engagement Cloud testimonial

Cory-Dean West

Ecommerce Manager

Atomic Group
At Atomic Group, we thrive on the idea of going far and beyond to understand our customers’ needs. We continue to work towards putting together innovation, industry knowledge, customer health, and expectations into our products that have made us the specialists in what we do Testimonial By Cory-Dean West
dotDigital Engagement Cloud testimonial

Nichola Lund-Yates

Marketing Manager

SkateHut
It was so great to see that Dotdigital did everything they could to make sure we didn’t miss any business opportunities during the onboarding process, For me, that was a big sign that we made the right move. Testimonial By Nichola Lund-Yates
CUSTOMERS TESTIMONIALS
dotDigital Engagement Cloud testimonial

Jenny Drinkwater

Marketing Manager

Swanndri
Convert Digital’s partnership with Magento (now Adobe Commerce) along with Dotdigital’s user-friendly interface and the effortless end–to–end campaign process are the key factors driving this collaboration. Testimonial By Jenny Drinkwater
dotDigital Engagement Cloud testimonial

Cory-Dean West

Ecommerce Manager

Atomic Group
At Atomic Group, we thrive on the idea of going far and beyond to understand our customers’ needs. We continue to work towards putting together innovation, industry knowledge, customer health, and expectations into our products that have made us the specialists in what we do Testimonial By Cory-Dean West
dotDigital Engagement Cloud testimonial

Nichola Lund-Yates

Marketing Manager

SkateHut
It was so great to see that Dotdigital did everything they could to make sure we didn’t miss any business opportunities during the onboarding process, For me, that was a big sign that we made the right move. Testimonial By Nichola Lund-Yates

ergoPouch - Retail

Dotdigital helped ergoPouch double its customer database using marketing automation. The brand used two automated campaigns: a lapsed customer program and a new subscriber welcome campaign. The lapse...d customer campaign offered a $10 coupon and achieved a 44% open rate, generating $1.44K in revenue in six months. Reducing the lapsed customer window from 180 to 90 days increased ROI. Personalized, immediate email offers drove more repeat purchases and higher engagement.

Read on →

Shorty's Liquor - Retail

Dotdigital helped Shorty's Liquor improve their gift redemption rates. The company used Dotdigital's segmentation and automation tools to send targeted reminder emails. This reduced manual work and i...mproved customer experience. The result was a 99% gift redemption rate. About 62% of emails sent were part of the first reminder program. The solution eliminated unconfirmed gifts and boosted campaign conversion rates.

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Mamas & Papas - Retail

Dotdigital helped Mamas & Papas launch a new pushchair with a cross-channel marketing campaign. The brand used Dotdigital’s social connector to target customers who engaged with launch emails or view...ed the product online. They also used paid search and retargeting ads to reach unconverted contacts. In the first four weeks, email, social, and paid search drove 66% of Strada product page views. The campaign brought over 170,000 visits and did not impact sales of other pushchairs.

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Kele - Retail

Dotdigital helped Kele improve its Chinese New Year 2025 email campaign. Kele wanted to boost customer engagement and online sales. They used Dotdigital's email marketing automation to send targeted ...offers and reminders. The campaign led to a 66% increase in click-to-open rate and a 26% higher conversion rate. Kele achieved a return on investment more than 37 times their spend.

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Blue Sea Holidays - Travel

Dotdigital and Fresh Relevance helped Blue Sea Holidays improve customer engagement and bookings. The company used AI-driven email personalization to target early-stage holiday researchers. They achi...eved a 37% open rate and 32% clickthrough rate in the first four months. Pre-departure email programs provided helpful information and boosted secondary revenue. Blue Sea Holidays continues to optimize customer experience with regular strategy meetings and A/B testing.

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Action for Children - Non Profit Organization Management

Dotdigital helped Action for Children run a virtual fundraising event during the Covid-19 pandemic. The charity used Dotdigital’s landing pages, forms, and marketing automation to engage participants.... They used email and SMS to keep people informed and motivated. The campaign raised £325,000, far above the £50,000 target. Email open rates averaged 40% and click-to-open rates reached 30%.

Read on →

Dotdigital | Go beyond the expected

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Peers used dotDigital Engagement Cloud for engagement management and communication management

dotDigital Engagement Cloud Competitors

dotDigital Engagement Cloud Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

1.92/5 ★

Read Reviews (3)
Analytics

4.19/5 ★

Read Reviews (91)
Custom Reports

3.71/5 ★

Read Reviews (474)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

1.92/5 ★

Read Reviews (3)
Analytics

4.19/5 ★

Read Reviews (91)
Custom Reports

3.71/5 ★

Read Reviews (474)

dotDigital Engagement Cloud Integrations

dotDigital Engagement Cloud integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

3.72/5 ★

Read Reviews (89)
Data Import

3.58/5 ★

Read Reviews (274)

OptiMonk

4.77 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Poptin

4.74 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Sleeknote

4.63 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

123FormBuilder

4.46 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

BigCommerce

4.46 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Spryker

4.4 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Few API Integrations for dotDigital Engagement Cloud

Bizzabo

4.56 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

SmartSurvey

4.59 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

FireText

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Attentive

4.76 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Hotjar

4.53 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for dotDigital Engagement Cloud

Overall Risk Meter

Low Medium High

Top Failure Risks for dotDigital Engagement Cloud

Dotdigital EMEA Limited News

M&A
 

Dotdigital acquires influencer, affiliate platform Social Snowball for ...

Dotdigital has acquired Social Snowball, an influencer and affiliate marketing platform, for $35 million. This acquisition aims to diversify Dotdigital's acquisition channels and enhance its marketing automation capabilities. Social Snowball, with over 1,500 Shopify customers, will integrate into Dotdigital's product stack, offering a new performance channel focused on ROI and cultural authenticity.

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Financial
 

Dotdigital reports increased revenue, profitability

Dotdigital reports increased revenue, profitability

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Financial
 

Dotdigital Shares Move Higher On Solid Trading Update

Dotdigital reported a 6% revenue increase to 83.9 million for the year ending June 30, 2025, with 94% of revenue being recurring. The company acquired Social Snowball for $35 million to boost its North American presence and enhance its marketing automation capabilities. Despite a cash reserve decrease due to this acquisition, Dotdigital plans to increase its final dividend, reflecting confidence in its financial performance.

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Product
 

What??s new: AI updates, easier mobile marketing, and enterprise data syncing

Dotdigital has introduced over 20 new features to enhance its marketing automation platform. Key updates include AI-driven segmentation tools, improved mobile marketing capabilities, and seamless enterprise data syncing. Notable enhancements involve WinstonAI for intelligent segment templates and AI-powered image search, upgraded WhatsApp functionalities, and new integrations with platforms like Snowflake and Adobe Commerce. These advancements aim to streamline marketing operations, boost engagement, and facilitate data-driven decision-making.

Read more →

Dotdigital EMEA Limited Profile

Company Name

Dotdigital EMEA Limited

Company Website

https://dotdigital.com/

Year Founded

1999

HQ Location

European Union (EU)

Employees

251-500

Social

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Financials

PRIVATE