dotDigital Engagement Cloud Overview
Dotdigital transforms marketing data into personalized, cross-channel campaigns. Businesses use Dotdigital to engage customers through tailored messaging that spans email, SMS, social media, and more. A retail team, for instance, might leverage Dotdigital to automate customer journeys, increasing engagement by sending personalized product recommendations based on browsing history. The platform supports scaling efforts, allowing marketers to efficiently manage large volumes of data and interactions. Dotdigital's automation capabilities enable teams to focus on strategic planning rather than manual tasks, addressing industry challenges like maintaining customer loyalty and meeting diverse communication preferences.
Use Cases
Customers recommend Engagement Management, Communication Management, Campaign Management, as the business use cases that they have been most satisfied with while using dotDigital Engagement Cloud.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using dotDigital Engagement Cloud.
dotDigital Engagement Cloud Use-Cases and Business Priorities: Customer Satisfaction Data
dotDigital Engagement Cloud works with different mediums / channels such as E-Mail. Website. and Text SMS.
dotDigital Engagement Cloud's features include Templates, Feedback Surveys, Personalization, etc. and dotDigital Engagement Cloud support capabilities include Phone Support, Email Support, Chat Support, etc. also dotDigital Engagement Cloud analytics capabilities include Analytics, and Custom Reports.
Reviews
"Thanks to Dotdigital, not only do we have access to more customer data and insights, but also better engagement rates." - Anita Williams
dotDigital Engagement Cloud, Yespo Оmnichannel CDP, ExpertSender, omnisend, Klaviyo, etc., all belong to a category of solutions that help Marketing Automation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Dotdigital enables personalized, cross-channel marketing through its all-in-one customer experience and data platform. Data insights are turned into tailored marketing experiences.
Popular Business Setting
for dotDigital Engagement Cloud
Top Industries
- Marketing and Advertising
- Retail
- Non-Profit Organization Management
Popular in
- Mid Market
- Small Business
- Enterprise
dotDigital Engagement Cloud is popular in Marketing And Advertising, Retail, and Non-Profit Organization Management and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on dotDigital Engagement Cloud Use Cases
What Are the key features of dotDigital Engagement Cloud for Engagement Management?
How does dotDigital Engagement Cloud facilitate Communication Management?
How does dotDigital Engagement Cloud address your Campaign Management Challenges?
What solutions does dotDigital Engagement Cloud provide for Onboarding?
How can dotDigital Engagement Cloud optimize your Helpdesk Management Workflow?
11 buyers and buying teams have used Cuspera to assess how well dotDigital Engagement Cloud solved their Marketing Automation needs. Cuspera uses 2579 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Marketing Automation needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Thanks to Dotdigital, not only do we have access to more customer data and insights, but also better engagement rates. Testimonial By Anita Williams |
|
Our experience wouldn’t have been the same without Sophie Sherley-Dale’s efforts and over-the-top support. She has been an absolute gem and has made the experience with dotdigital an easy one for us. Testimonial By Damien Finecott |
|
The automation workshop with dotdigital was a great process … it enabled us to talk to the team about our brand and customer experience desires. The team made sure that they knew our goals and key metrics so we had a clear plan for implementation. Testimonial By Ashley Hubbard |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Anita Williams Marketing Manager Costumes.com.au |
Thanks to Dotdigital, not only do we have access to more customer data and insights, but also better engagement rates. Testimonial By Anita Williams |
|
Damien Finecott Manager – Brand and Project Development Goggles4u |
Our experience wouldn’t have been the same without Sophie Sherley-Dale’s efforts and over-the-top support. She has been an absolute gem and has made the experience with dotdigital an easy one for us. Testimonial By Damien Finecott |
|
Ashley Hubbard Ecommerce Manager Grenson |
The automation workshop with dotdigital was a great process … it enabled us to talk to the team about our brand and customer experience desires. The team made sure that they knew our goals and key metrics so we had a clear plan for implementation. Testimonial By Ashley Hubbard |
Case Studies
CASE STUDY HobbyKing
CASE STUDY City Lit
CASE STUDY Goggles4u
CASE STUDY icelolly.com
CASE STUDY Mr. Beer
CASE STUDY Tottenham Hotspur
Video
Dotdigital | Go beyond the expected
Frequently Asked Questions(FAQ)
for dotDigital Engagement Cloud
What is dotDigital Engagement Cloud?
dotdigital engagement cloud is a multi-channel customer engagement platform for Ecommerce teams, CRM Teams, Tech Teams, B2C Marketers, B2B Marketers teams to increase leads and acquire more customers.
It is primarily used to stay in touch with prospects and existing customers to keep them warm by periodic engagement using call, email, social media, SMS, Ads, mobile, web and offline.
Some key features of dotdigital engagement cloud include Marketing Automation, Segmentation, Reporting & Analytics, Pages & Forms, Ecommerce, as well as leveraging Artificial Intelligence and predictive Product Recommendations. Various integrations are possible too, such as Magento, Shopify and Microsoft Dynamics365 etc.
What is dotDigital Engagement Cloud used for?
What are the top features of dotDigital Engagement Cloud?
Who uses dotDigital Engagement Cloud?
What are dotDigital Engagement Cloud alternatives?
Where is dotDigital Engagement Cloud located?
Peers used dotDigital Engagement Cloud for engagement management and communication management
dotDigital Engagement Cloud Competitors
dotDigital Engagement Cloud Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Analytics | Read Reviews (91) |
| Custom Reports | Read Reviews (474) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Analytics | Read Reviews (91) |
| Custom Reports | Read Reviews (474) |
dotDigital Engagement Cloud Integrations
dotDigital Engagement Cloud integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for dotDigital Engagement Cloud
Software Failure Risk Guidance
?for dotDigital Engagement Cloud
Overall Risk Meter
Top Failure Risks for dotDigital Engagement Cloud
Dotdigital EMEA Limited News
Dotdigital Shares Move Higher On Solid Trading Update
Dotdigital reported a 6% revenue increase to 83.9 million for the year ending June 30, 2025, with 94% of revenue being recurring. The company acquired Social Snowball for $35 million to boost its North American presence and enhance its marketing automation capabilities. Despite a cash reserve decrease due to this acquisition, Dotdigital plans to increase its final dividend, reflecting confidence in its financial performance.
What??s new: AI updates, easier mobile marketing, and enterprise data syncing
Dotdigital has introduced over 20 new features to enhance its marketing automation platform. Key updates include AI-driven segmentation tools, improved mobile marketing capabilities, and seamless enterprise data syncing. Notable enhancements involve WinstonAI for intelligent segment templates and AI-powered image search, upgraded WhatsApp functionalities, and new integrations with platforms like Snowflake and Adobe Commerce. These advancements aim to streamline marketing operations, boost engagement, and facilitate data-driven decision-making.
DotDigital acquires US-based Social Snowball - Sharecast News
Dotdigital has acquired US-based Social Snowball, an influencer and affiliate marketing platform, for up to $35 million. The deal includes a $20 million initial payment and up to $15 million in earn-outs over two years. Social Snowball, integrated with Shopify and serving over 1,500 subscription customers, expands Dotdigitals cross-channel marketing automation portfolio and supports its customer experience and data platform strategy.
Dotdigital Group plc Acquires Influencer, Affiliate and Referral ...
Dotdigital Group plc has acquired Social Snowball, an influencer, affiliate, and referral marketing platform, for $35 million. This acquisition integrates influencer marketing into Dotdigital's product stack, enhancing its cross-channel marketing automation capabilities. The move aims to diversify customer acquisition channels and leverage first-party data for scalable growth, particularly within the Shopify merchant ecosystem.
Dotdigital EMEA Limited Profile
HQ Location
European Union (EU)
Employees
251-500
Social
Financials
PRIVATE
