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Blackbaud eTapestry vs FreeAgent CRM: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Blackbaud eTapestry medium Failure Risk for FreeAgent CRM medium
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Comparison Summary

This comparison report of Blackbaud eTapestry vs. FreeAgent CRM is based on a specific set of business needs and context. The comparison uses 3373 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Blackbaud eTapestry and FreeAgent CRM

Blackbaud eTapestry, FreeAgent CRM, Blackbaud CRM, Neon CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Blackbaud eTapestry covers Helpdesk Management with Phone Calls, Engagement Management with Offline, Communication Management with E-Mail, Training & Onboarding with Video, etc.

FreeAgent CRM focuses on Engagement Management with E-Mail, Collaboration, Workflow Management, Generation Of New Leads with Mobile, etc.

"Our new case statement is a living, breathing document that helps us communicate the heart of our mission, backs it up with data, and shares our future. " - Natalie Fortunato

"FreeAgent helps a company to better solve customer service issues. New hires are able to jump in and use FreeAgent much more quickly than the old system. It reduces training time – the team can begin interacting with customers much sooner. We have... our whole team on FreeAgent, and everyone uses it a ton! Introducing new systems to the team can come with some challenges, but the change management with FreeAgent has been relatively easy. I feel FreeAgent is aligned with our values. It comes down to the people that I’ve worked directly as well as your aggressive goals to make the software better than it was yesterday. As we’ve had challenges, the team has been there for us along the way. " - Jeremy West

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Blackbaud eTapestry

Focus area

Blackbaud eTapestry is better than FreeAgent CRM for

Software Failure Risk

  • medium

logo FreeAgent CRM

Focus area

Software Failure Risk

  • medium

About

Blackbaud eTapestry | Nonprofits with simple cloud fundraising and supporter management for growing organizations.

CRM and Work Management

Age

1981

Financials

IPO

SEED

Business Need

Total Processes
(we found evidences for)

55

35

Total Goals
(we found evidences for)

9

11

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (59)

Read Reviews (7)

training & onboarding

Read Reviews (44)

Read Reviews (6)

engagement management

Read Reviews (43)

Read Reviews (20)

engaging and following up

Read Reviews (40)

Read Reviews (13)

communication management

Read Reviews (42)

Read Reviews (3)

sending & publishing communications

Read Reviews (31)

Read Reviews (0)

tracking & monitoring communications

Read Reviews (7)

Read Reviews (3)

contact list management

Read Reviews (26)

Read Reviews (4)

tracking contacts

Read Reviews (11)

Read Reviews (0)

contacts history

Read Reviews (3)

Read Reviews (2)

campaign management

Read Reviews (25)

Read Reviews (0)

campaign monitoring

Read Reviews (3)

Read Reviews (0)

social media management

Read Reviews (18)

Read Reviews (0)

social media analytics

Read Reviews (15)

Read Reviews (0)

sales document management

Read Reviews (14)

Read Reviews (4)

contract management

Read Reviews (10)

Read Reviews (1)

proposal & quote management

Read Reviews (2)

Read Reviews (3)

relationship management

Read Reviews (11)

Read Reviews (2)

social media marketing

Read Reviews (7)

Read Reviews (0)

workflow management

Read Reviews (7)

Read Reviews (11)

competitive intelligence

Read Reviews (5)

Read Reviews (0)

touchpoint management

Read Reviews (5)

Read Reviews (0)

channel management

Read Reviews (5)

Read Reviews (0)

knowledge management

Read Reviews (4)

Read Reviews (0)

membership management

Read Reviews (3)

Read Reviews (0)

content management

Read Reviews (2)

Read Reviews (0)

products & pricelist management

Read Reviews (2)

Read Reviews (0)

generation of new leads

Read Reviews (0)

Read Reviews (8)

sales review & feedback

Read Reviews (0)

Read Reviews (2)

lifetime value management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Scale best practices

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve digital and social presence

  • Improve ROI

  • Increase customer life time value

  • Increase sales & revenue

  • Grow market share

  • See 6 more

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve efficiency

  • Acquire customers

  • Improve ROI

  • Improve internal communications

  • Improve stakeholder relations

  • Improve brand engagement

  • Establish thought leadership

  • Scale best practices

  • Increase customer life time value

  • See 8 more

Top Channels

Channels Used

  • e-mail

  • mobile

  • text SMS

  • promotions

  • phone calls

  • mobile app

  • See 3 more

  • e-mail

  • mobile

  • text SMS

  • promotions

  • phone calls

  • mobile app

  • See 3 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting