Comparison Summary
This comparison report of Blackbaud eTapestry vs. Front is based on a specific set of business needs and context. The comparison uses 6217 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Blackbaud eTapestry and Front
Blackbaud eTapestry, Blackbaud CRM, Kindful, etc., belong to a category of solutions that help CRM, whereas Front, Gainsight Platform, ChurnZero, etc., belong to a category of solutions that help Customer Success Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Blackbaud eTapestry covers Helpdesk Management with Phone Calls, Engagement Management with Offline, Communication Management with E-Mail, Training & Onboarding with Video, etc.
Front focuses on Collaboration with E-Mail, Communication Management with E-Mail, Workflow Management with E-Mail, Engagement Management with E-Mail, etc.
"The flexibility and robust features of Blackbaud eTapestry® allow me to run reports quickly so I can focus more on our donors and our mission. " - Karen Tuecke
"We can measure and demonstrate our response time to prospective clients to instill confidence and seal the deal. " - David Sefton
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Blackbaud eTapestry | Nonprofits with simple cloud fundraising and supporter management for growing organizations.
Customer Communication hub connecting all communication channels
Age
1981
2013
Financials
IPO
SERIES D
Business Need
Total Processes
(we found evidences for)
55
68
Total Goals
(we found evidences for)
9
12
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Scale best practices
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Improve digital and social presence
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Improve ROI
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Increase customer life time value
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Increase sales & revenue
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Grow market share
- See 6 more
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Improve ROI
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Increase sales & revenue
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Scale best practices
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Improve efficiency
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Improve digital and social presence
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Launch new products
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Improve visibility
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Improve stakeholder relations
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Improve consistency
- See 9 more
Top Channels
Channels Used
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e-mail
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chat
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social media
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text SMS
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phone calls
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Facebook
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user generated content
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website
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blogs
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Twitter
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Slack
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video
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promotions
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omnichannel
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offline
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on premises
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mobile
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mobile app
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mass media
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television
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movies
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print media
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magazine
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point of sale
- See 21 more
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e-mail
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chat
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social media
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text SMS
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phone calls
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Facebook
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user generated content
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website
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blogs
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Twitter
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Slack
-
video
-
promotions
-
omnichannel
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offline
-
on premises
-
mobile
-
mobile app
-
mass media
-
television
-
movies
-
print media
-
magazine
-
point of sale
- See 21 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
