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Blackbaud eTapestry vs Front: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Blackbaud eTapestry medium Failure Risk for Front medium
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Comparison Summary

This comparison report of Blackbaud eTapestry vs. Front is based on a specific set of business needs and context. The comparison uses 6217 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Blackbaud eTapestry and Front

Blackbaud eTapestry, Blackbaud CRM, Neon CRM, etc., belong to a category of solutions that help CRM, whereas Front, Gainsight Platform, ChurnZero, etc., belong to a category of solutions that help Customer Success Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Blackbaud eTapestry covers Helpdesk Management with Phone Calls, Engagement Management with Offline, Communication Management with E-Mail, Training & Onboarding with Video, etc.

Front focuses on Collaboration with E-Mail, Communication Management with E-Mail, Workflow Management with E-Mail, Engagement Management with E-Mail, etc.

"Our new case statement is a living, breathing document that helps us communicate the heart of our mission, backs it up with data, and shares our future. " - Natalie Fortunato

"You're always limited by the information that comes up on the screen. Front gives you the information you need to continue and improve that customer experience. " - Zach Smith

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Blackbaud eTapestry

Focus area

Blackbaud eTapestry is better than Front for

Software Failure Risk

  • medium

logo Front

Focus area

Front is better than Blackbaud eTapestry for

Software Failure Risk

  • medium

About

Blackbaud eTapestry | Nonprofits with simple cloud fundraising and supporter management for growing organizations.

Customer Communication hub connecting all communication channels

Age

1981

2013

Financials

IPO

SERIES D

Business Need

Total Processes
(we found evidences for)

55

68

Total Goals
(we found evidences for)

9

12

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (59)

Read Reviews (48)

training & onboarding

Read Reviews (44)

Read Reviews (58)

engagement management

Read Reviews (43)

Read Reviews (85)

engaging and following up

Read Reviews (40)

Read Reviews (57)

communication management

Read Reviews (42)

Read Reviews (147)

sending & publishing communications

Read Reviews (31)

Read Reviews (64)

tracking & monitoring communications

Read Reviews (7)

Read Reviews (16)

contact list management

Read Reviews (26)

Read Reviews (19)

tracking contacts

Read Reviews (11)

Read Reviews (0)

contacts history

Read Reviews (3)

Read Reviews (5)

campaign management

Read Reviews (25)

Read Reviews (0)

campaign monitoring

Read Reviews (3)

Read Reviews (0)

social media management

Read Reviews (18)

Read Reviews (43)

social media analytics

Read Reviews (15)

Read Reviews (23)

managing social media account

Read Reviews (1)

Read Reviews (5)

sales document management

Read Reviews (14)

Read Reviews (44)

contract management

Read Reviews (10)

Read Reviews (4)

proposal & quote management

Read Reviews (2)

Read Reviews (32)

relationship management

Read Reviews (11)

Read Reviews (1)

social media marketing

Read Reviews (7)

Read Reviews (0)

workflow management

Read Reviews (7)

Read Reviews (123)

competitive intelligence

Read Reviews (5)

Read Reviews (1)

touchpoint management

Read Reviews (5)

Read Reviews (2)

channel management

Read Reviews (5)

Read Reviews (2)

knowledge management

Read Reviews (4)

Read Reviews (5)

membership management

Read Reviews (3)

Read Reviews (0)

content management

Read Reviews (2)

Read Reviews (5)

products & pricelist management

Read Reviews (2)

Read Reviews (2)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (20)

measuring net promoter score

Read Reviews (0)

Read Reviews (4)

customer feedback management

Read Reviews (0)

Read Reviews (33)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (20)

measuring net promoter score

Read Reviews (0)

Read Reviews (4)

conversion management

Read Reviews (0)

Read Reviews (10)

rating and review management

Read Reviews (0)

Read Reviews (3)

lead qualification: technographic

Read Reviews (0)

Read Reviews (3)

lead qualification

Read Reviews (0)

Read Reviews (3)

lead qualification: technographic

Read Reviews (0)

Read Reviews (3)

sales call management

Read Reviews (0)

Read Reviews (3)

revenue cycle management

Read Reviews (0)

Read Reviews (2)

sales review & feedback

Read Reviews (0)

Read Reviews (2)

pipeline management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Scale best practices

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve digital and social presence

  • Improve ROI

  • Increase customer life time value

  • Increase sales & revenue

  • Grow market share

  • See 6 more

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve ROI

  • Increase sales & revenue

  • Scale best practices

  • Improve efficiency

  • Improve digital and social presence

  • Launch new products

  • Improve visibility

  • Improve stakeholder relations

  • Improve consistency

  • See 9 more

Top Channels

Channels Used

  • e-mail

  • chat

  • social media

  • text SMS

  • phone calls

  • Facebook

  • user generated content

  • website

  • blogs

  • Twitter

  • Slack

  • video

  • promotions

  • omnichannel

  • offline

  • on premises

  • mobile

  • mobile app

  • mass media

  • television

  • movies

  • print media

  • magazine

  • point of sale

  • See 21 more

  • e-mail

  • chat

  • social media

  • text SMS

  • phone calls

  • Facebook

  • user generated content

  • website

  • blogs

  • Twitter

  • Slack

  • video

  • promotions

  • omnichannel

  • offline

  • on premises

  • mobile

  • mobile app

  • mass media

  • television

  • movies

  • print media

  • magazine

  • point of sale

  • See 21 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting