Comparison Summary
This comparison report of Blackbaud eTapestry vs. Intercom is based on a specific set of business needs and context. The comparison uses 25766 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Blackbaud eTapestry and Intercom
Blackbaud eTapestry, Blackbaud CRM, Virtuous CRM, etc., belong to a category of solutions that help CRM, whereas Intercom, Livechat, Freshdesk Messaging, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Blackbaud eTapestry covers Helpdesk Management with Phone Calls, Engagement Management with Offline, Communication Management with E-Mail, Training & Onboarding with Video, etc.
Intercom focuses on Engagement Management with Chat, Helpdesk Management with Chat, Training & Onboarding, Communication Management with E-Mail, etc.
"Blackbaud products have helped us raise support for the sisters and made our small team able to accomplish more than what we could on our own. Blackbaud’s wealth analytics have felt like an extra staff member. " - Melissa Azzara
"Intercom is pivotal for us, it’s the one and only way that we’re able to talk to our customers in real time. It really helps us engage with them. " - Gill Fisher
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Blackbaud eTapestry
Focus area
Blackbaud eTapestry is better than Intercom for
Software Failure Risk
About
Blackbaud eTapestry | Nonprofits with simple cloud fundraising and supporter management for growing organizations.
Complete customer communications platform with bots, apps, product tours, and more
Age
1981
Financials
IPO
SERIES D
Business Need
Total Processes
(we found evidences for)
55
127
Total Goals
(we found evidences for)
9
18
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Scale best practices
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Improve digital and social presence
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Improve ROI
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Increase customer life time value
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Increase sales & revenue
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Grow market share
- See 6 more
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Launch new products
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Improve internal communications
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Scale best practices
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Improve ROI
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Enter new markets internationally or locally
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Establish thought leadership
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Build brand awareness
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Grow market share
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Improve efficiency
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Reduce bounce
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Improve digital and social presence
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Improve consistency
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Improve brand engagement
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Increase customer life time value
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Improve navigation
- See 15 more
Top Channels
Channels Used
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chat
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e-mail
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website
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user generated content
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blogs
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mobile
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phone calls
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mobile app
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offline
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promotions
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video
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social media
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display advertisement
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point of sale
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on premises
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Slack
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omnichannel
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newsletter
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support groups
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games
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text SMS
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trade shows
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Facebook
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review sites
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events
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mass media
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Instagram
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eBay
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Twitter
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coupons
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Facebook at work
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channel partners
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radio
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Skype
-
Netflix
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out of home
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billboards
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Snapchat
-
Whatsapp
-
Amazon
- See 37 more
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chat
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e-mail
-
website
-
user generated content
-
blogs
-
mobile
-
phone calls
-
mobile app
-
offline
-
promotions
-
video
-
social media
-
display advertisement
-
point of sale
-
on premises
-
Slack
-
omnichannel
-
newsletter
-
support groups
-
games
-
text SMS
-
trade shows
-
Facebook
-
review sites
-
events
-
mass media
-
Instagram
-
eBay
-
Twitter
-
coupons
-
Facebook at work
-
channel partners
-
radio
-
Skype
-
Netflix
-
out of home
-
billboards
-
Snapchat
-
Whatsapp
-
Amazon
- See 37 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
