Intercom Overview
Intercom's AI-first customer service solution transforms customer interactions with its Fin AI Agent. This human-quality AI agent seamlessly integrates across platforms, including Tickets, Inbox, Phone, and Help Center, enhancing customer engagement and support efficiency. Businesses experience improved response times and customer satisfaction, leveraging AI to handle inquiries with precision and consistency. Intercom's platform supports customer service teams and leaders by providing actionable insights and streamlined communication channels. This positions businesses to meet evolving customer expectations in real-time, fostering loyalty and trust. The AI-driven approach ensures scalability and adaptability, crucial for dynamic market demands.
Use Cases
Customers recommend Engagement Management, Helpdesk Management, Onboarding, as the business use cases that they have been most satisfied with while using Intercom.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Intercom.
Intercom Use-Cases and Business Priorities: Customer Satisfaction Data
Intercom works with different mediums / channels such as Chat. User Generated Content. Blogs etc.
Intercom's features include Bot, Personalization, Ticketing, etc. and Intercom support capabilities include Phone Support, Chat Support, Email Support, etc. also Intercom analytics capabilities include Analytics, and Custom Reports.
Reviews
"Intercom is pivotal for us, it’s the one and only way that we’re able to talk to our customers in real time. It really helps us engage with them." - Gill Fisher
Intercom, Helpcrunch, Haptik, iSpring Suite, Gusto, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Intercom is the complete AI-first customer service solution, enhancing support teams with AI agents, copilots, ticketing, and phone services. Exceptional customer experiences are delivered efficiently.
Popular Business Setting
for Intercom
Top Industries
- Computer Software
- Internet
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Enterprise
Intercom is popular in Computer Software, Internet, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on Intercom Use Cases
How efficiently Does Intercom manage your Engagement Management?
What makes Intercom ideal for Helpdesk Management?
How does Intercom address your Onboarding Challenges?
How can Intercom optimize your Communication Management Workflow?
How efficiently Does Intercom manage your Knowledge Management?
84+ more Business Use Cases
15 buyers and buying teams have used Cuspera to assess how well Intercom solved their Live Chat needs. Cuspera uses 22946 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Intercom is pivotal for us, it’s the one and only way that we’re able to talk to our customers in real time. It really helps us engage with them. Testimonial By Gill Fisher |
|
One of the most valuable features of Intercom is that it gives your teams more at-bats. And the more conversations you can start, the more opportunities your team has to qualify those leads. Testimonial By CathyLee McNeill |
|
Our response time used to be in the multi-hour range, but with Intercom, we’ve been able to drop that to 10 minutes. Testimonial By Jack Harrison-Sherlock |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Gill Fisher Head of Customer Experience & Delivery SMARTY |
Intercom is pivotal for us, it’s the one and only way that we’re able to talk to our customers in real time. It really helps us engage with them. Testimonial By Gill Fisher |
|
CathyLee McNeill Account Development Representative Manager Envoy |
One of the most valuable features of Intercom is that it gives your teams more at-bats. And the more conversations you can start, the more opportunities your team has to qualify those leads. Testimonial By CathyLee McNeill |
|
Jack Harrison-Sherlock Product Manager Vend |
Our response time used to be in the multi-hour range, but with Intercom, we’ve been able to drop that to 10 minutes. Testimonial By Jack Harrison-Sherlock |
Case Studies
CASE STUDY MONY Group
CASE STUDY Synthesia
CASE STUDY Road
CASE STUDY Peddle
CASE STUDY MPB
CASE STUDY Consensys
Frequently Asked Questions(FAQ)
for Intercom
What is Intercom?
Intercom is a complete Customer Communications Platform providing Conversational Support, Conversational Engagement and Conversational Marketing for businesses ranging from small to Medium and Large Enterprises. The software can be used across industries such as E-commerce, Financial Services, Healthcare, Education and more. The software is optimized for desktop and mobile devices.
Intercom helps in building strong customer relationships with its range of communication features such as Chatbots, Support Bots, Shared Inbox, Product Tours and Campaign Builder tools. The Business Messenger module provides personalized customer conversations in real-time through Chatbots, customer self-serve support, delivers out-bound messages on the website, provides targeted messaging to specific segments, and interactive guided product tours.
The Management tools feature provides collaboration support to teams within the organization, with tools such as Shared Inbox that helps with quick attention to customer requests, automated processes for routing assignments, code-free chatbot builder that helps in tasks such as collecting information or answering queries. Intercom’s CDP feature provides for a common repository of customer and behavioral data, that helps with easy access to history, enabling personalized customer interactions.
Intercom integrates with the regular business applications and provides APIs where custom integration is required.
What is Intercom used for?
What are the top features of Intercom?
Who uses Intercom?
What are Intercom alternatives?
Where is Intercom located?
Peers used Intercom for engagement management and helpdesk management
Intercom Competitors
Intercom Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (76) |
| Analytics | Read Reviews (619) |
| Custom Reports | Read Reviews (1754) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (76) |
| Analytics | Read Reviews (619) |
| Custom Reports | Read Reviews (1754) |
Intercom Integrations
Intercom integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Intercom
Software Failure Risk Guidance
?for Intercom
Overall Risk Meter
Top Failure Risks for Intercom
Intercom, Inc. News
Intercom adds analytics tools to help AI agents deliver their best work - Diginomica
Intercom has launched new analytics tools designed to enhance its AI customer service agents. These tools provide actionable insights, enabling AI to resolve customer issues more effectively. The update strengthens Intercoms AI-powered support platform, focusing on improved resolution rates and operational efficiency for enterprise customer service teams.
Claude AI Integrations Launch: Connect with Asana, Intercom, Zapier for Automated Crypto ...
Claude AI has launched new integrations with Asana, Intercom, and Zapier, enabling users to automate crypto trading workflows by connecting these platforms for enhanced operational efficiency.
Intercom, Inc. Profile
Company Name
Intercom, Inc.
Company Website
//intercom.comHQ Location
55 2nd Street, 4th Floor, San Francisco, California 94105, US
Employees
501-1000
Social
Financials
SERIES D
