cuspera logo CUSPERA
Search Your Reports For Vendors
Your Reports For Vendors

Blackbaud eTapestry vs Intouch CRM: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Blackbaud eTapestry medium Failure Risk for Intouch CRM medium
Know More

Comparison Summary

This comparison report of Blackbaud eTapestry vs. Intouch CRM is based on a specific set of business needs and context. The comparison uses 3340 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Blackbaud eTapestry and Intouch CRM

Blackbaud eTapestry, Intouch CRM, Blackbaud CRM, Neon CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Blackbaud eTapestry covers Helpdesk Management with Phone Calls, Engagement Management with Offline, Communication Management with E-Mail, Training & Onboarding with Video, etc.

Intouch CRM focuses on Helpdesk Management with Chat, Contact List Management with E-Mail, Lead Qualification, Billing And Invoice Management with E-Mail, etc.

"We had to come up with a way to increase visibility and also to expand capacity. You need a donor database to do that. " - Danise Habun

"I attended a course on marketing automation, run by InTouchCRM. Matthew was the trainer. I came away with a really well thought out automation which I’d say is 100 times better than any automation I’ve done to date. " - Matthew Broadbent

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Blackbaud eTapestry

Focus area

Blackbaud eTapestry is better than Intouch CRM for

Software Failure Risk

  • medium

logo Intouch CRM

Focus area

Intouch CRM is better than Blackbaud eTapestry for

Software Failure Risk

  • medium

About

Blackbaud eTapestry | Nonprofits with simple cloud fundraising and supporter management for growing organizations.

CRM system with full Sales and Marketing Features

Age

1981

2005

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

55

45

Total Goals
(we found evidences for)

9

4

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (59)

Read Reviews (47)

training & onboarding

Read Reviews (44)

Read Reviews (0)

engagement management

Read Reviews (43)

Read Reviews (5)

engaging and following up

Read Reviews (40)

Read Reviews (3)

communication management

Read Reviews (42)

Read Reviews (7)

sending & publishing communications

Read Reviews (31)

Read Reviews (7)

tracking & monitoring communications

Read Reviews (7)

Read Reviews (0)

contact list management

Read Reviews (26)

Read Reviews (46)

tracking contacts

Read Reviews (11)

Read Reviews (0)

contacts history

Read Reviews (3)

Read Reviews (0)

campaign management

Read Reviews (25)

Read Reviews (2)

campaign monitoring

Read Reviews (3)

Read Reviews (0)

social media management

Read Reviews (18)

Read Reviews (0)

social media analytics

Read Reviews (15)

Read Reviews (0)

sales document management

Read Reviews (14)

Read Reviews (0)

contract management

Read Reviews (10)

Read Reviews (0)

proposal & quote management

Read Reviews (2)

Read Reviews (0)

relationship management

Read Reviews (11)

Read Reviews (2)

social media marketing

Read Reviews (7)

Read Reviews (5)

workflow management

Read Reviews (7)

Read Reviews (1)

competitive intelligence

Read Reviews (5)

Read Reviews (0)

touchpoint management

Read Reviews (5)

Read Reviews (1)

channel management

Read Reviews (5)

Read Reviews (1)

knowledge management

Read Reviews (4)

Read Reviews (3)

membership management

Read Reviews (3)

Read Reviews (0)

content management

Read Reviews (2)

Read Reviews (0)

products & pricelist management

Read Reviews (2)

Read Reviews (0)

generation of new leads

Read Reviews (0)

Read Reviews (12)

lead qualification: behavioural

Read Reviews (0)

Read Reviews (5)

lead qualification: technographic

Read Reviews (0)

Read Reviews (5)

lead qualification: firmographic

Read Reviews (0)

Read Reviews (5)

lead qualification: demographic

Read Reviews (0)

Read Reviews (5)

lead qualification

Read Reviews (0)

Read Reviews (28)

lead qualification: behavioural

Read Reviews (0)

Read Reviews (5)

lead qualification: technographic

Read Reviews (0)

Read Reviews (5)

lead qualification: firmographic

Read Reviews (0)

Read Reviews (5)

lead qualification: demographic

Read Reviews (0)

Read Reviews (5)

billing and invoice management

Read Reviews (0)

Read Reviews (16)

pipeline management

Read Reviews (0)

Read Reviews (16)

calendar management

Read Reviews (0)

Read Reviews (7)

conversion management

Read Reviews (0)

Read Reviews (7)

customer feedback management

Read Reviews (0)

Read Reviews (6)

discount management

Read Reviews (0)

Read Reviews (5)

promotion management

Read Reviews (0)

Read Reviews (5)

customer case management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Scale best practices

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve digital and social presence

  • Improve ROI

  • Increase customer life time value

  • Increase sales & revenue

  • Grow market share

  • See 6 more

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve digital and social presence

  • See 1 more

Top Channels

Channels Used

  • e-mail

  • social media

  • text SMS

  • website

  • chat

  • omnichannel

  • offline

  • point of sale

  • phone calls

  • video

  • causes and charity

  • See 8 more

  • e-mail

  • social media

  • text SMS

  • website

  • chat

  • omnichannel

  • offline

  • point of sale

  • phone calls

  • video

  • causes and charity

  • See 8 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

No Data

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting