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Blackbaud eTapestry vs Pega Customer Engagement Suite: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Blackbaud eTapestry medium Failure Risk for Pega Customer Engagement Suite medium
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Comparison Summary

This comparison report of Blackbaud eTapestry vs. Pega Customer Engagement Suite is based on a specific set of business needs and context. The comparison uses 3138 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Blackbaud eTapestry and Pega Customer Engagement Suite

Blackbaud eTapestry, Pega Customer Engagement Suite, Blackbaud CRM, Neon CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Blackbaud eTapestry covers Helpdesk Management with Phone Calls, Engagement Management with Offline, Communication Management with E-Mail, Training & Onboarding with Video, etc.

Pega Customer Engagement Suite focuses on Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.

"To know Meals on Wheels is to love Meals on Wheels. People who know our story connect with us and enjoy giving because they know the impact their donation makes—which is why we have to get better at knowing our donors. " - Annam Manthiram

"With Pega, we’ve moved from a focus on sales, to a focus on incremental value. For us, it’s about doing the right thing to drive value in the long run, and that approach has led to a 20% increase in incremental value in the last year alone. " - Dr. Esra Taylor

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Blackbaud eTapestry

Focus area

Blackbaud eTapestry is better than Pega Customer Engagement Suite for

Software Failure Risk

  • medium

logo Pega Customer Engagement Suite

Focus area

Software Failure Risk

  • medium

About

Blackbaud eTapestry | Nonprofits with simple cloud fundraising and supporter management for growing organizations.

Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers

Age

1981

2017

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

55

23

Total Goals
(we found evidences for)

9

8

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (59)

Read Reviews (10)

training & onboarding

Read Reviews (44)

Read Reviews (1)

engagement management

Read Reviews (43)

Read Reviews (50)

engaging and following up

Read Reviews (40)

Read Reviews (21)

communication management

Read Reviews (42)

Read Reviews (9)

sending & publishing communications

Read Reviews (31)

Read Reviews (0)

tracking & monitoring communications

Read Reviews (7)

Read Reviews (2)

contact list management

Read Reviews (26)

Read Reviews (0)

tracking contacts

Read Reviews (11)

Read Reviews (0)

contacts history

Read Reviews (3)

Read Reviews (0)

campaign management

Read Reviews (25)

Read Reviews (2)

campaign monitoring

Read Reviews (3)

Read Reviews (0)

social media management

Read Reviews (18)

Read Reviews (0)

social media analytics

Read Reviews (15)

Read Reviews (0)

sales document management

Read Reviews (14)

Read Reviews (0)

contract management

Read Reviews (10)

Read Reviews (0)

proposal & quote management

Read Reviews (2)

Read Reviews (0)

relationship management

Read Reviews (11)

Read Reviews (1)

social media marketing

Read Reviews (7)

Read Reviews (0)

workflow management

Read Reviews (7)

Read Reviews (6)

competitive intelligence

Read Reviews (5)

Read Reviews (0)

touchpoint management

Read Reviews (5)

Read Reviews (0)

channel management

Read Reviews (5)

Read Reviews (0)

knowledge management

Read Reviews (4)

Read Reviews (0)

membership management

Read Reviews (3)

Read Reviews (0)

content management

Read Reviews (2)

Read Reviews (0)

products & pricelist management

Read Reviews (2)

Read Reviews (0)

personalized marketing

Read Reviews (0)

Read Reviews (2)

customer case management

Read Reviews (0)

Read Reviews (5)

identify target customers

Read Reviews (0)

Read Reviews (3)

loyalty management

Read Reviews (0)

Read Reviews (4)

identify target customers

Read Reviews (0)

Read Reviews (3)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (3)

customer feedback management

Read Reviews (0)

Read Reviews (4)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (3)

SeealllessActivities

Top Goals

Goals Achieved

  • Scale best practices

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve digital and social presence

  • Improve ROI

  • Increase customer life time value

  • Increase sales & revenue

  • Grow market share

  • See 6 more

  • Enhance customer relationships

  • Improve visibility

  • Increase customer life time value

  • Acquire customers

  • Launch new products

  • Improve ROI

  • Manage risk

  • Scale best practices

  • See 5 more

Top Channels

Channels Used

  • phone calls

  • offline

  • on premises

  • omnichannel

  • mobile

  • social media

  • mobile app

  • See 4 more

  • phone calls

  • offline

  • on premises

  • omnichannel

  • mobile

  • social media

  • mobile app

  • See 4 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting