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Blackbaud eTapestry vs Salesforce CRM: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Blackbaud eTapestry vs. Salesforce CRM is based on a specific set of business needs and context. The comparison uses 104931 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Blackbaud eTapestry and Salesforce CRM

Blackbaud eTapestry, Salesforce CRM, Blackbaud CRM, Neon CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Blackbaud eTapestry covers Helpdesk Management with Phone Calls, Engagement Management with Offline, Communication Management with E-Mail, Training & Onboarding with Video, etc.

Salesforce CRM focuses on Engagement Management, Contact List Management, Communication Management with E-Mail, Sales Document Management, etc.

"Blackbaud products have helped us raise support for the sisters and made our small team able to accomplish more than what we could on our own. Blackbaud’s wealth analytics have felt like an extra staff member. " - Melissa Azzara

"Trailhead has made learning Salesforce so much more accessible for me and my colleagues. " - Tami Lau

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Blackbaud eTapestry

Focus area

Blackbaud eTapestry is better than Salesforce CRM for

Software Failure Risk

  • medium

logo Salesforce CRM

Focus area

Salesforce CRM is better than Blackbaud eTapestry for

Software Failure Risk

  • medium

About

Blackbaud eTapestry | Nonprofits with simple cloud fundraising and supporter management for growing organizations.

Salesforce CRM | Customer Relationship Management solution that brings companies and customers together

Age

1981

1999

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

55

168

Total Goals
(we found evidences for)

9

23

Top Processes

Evidences indicate better relative satisfaction



training & onboarding


engagement management

engaging and following up


communication management

sending & publishing communications

tracking & monitoring communications


contact list management

creating contact list


campaign monitoring


social media management

social media analytics

monitoring social media

scheduling post to social media

managing social media account


sales document management

proposal & quote management


relationship management


social media marketing



competitive intelligence


touchpoint management


channel management



knowledge management




membership management




products & pricelist management







payment management


relationship marketing


renewal management




segmentation and targeting


generation of new leads






personalized marketing




pipeline management


measuring customer satisfaction


measuring net promoter score


customer feedback management

measuring customer satisfaction

measuring net promoter score


customer case management



meeting management


call transcription



objection handling



sales call management

meeting management

call transcription

objection handling


conversion management


opportunity management




business development


lead qualification: technographic


lead qualification: demographic


lead qualification: firmographic


lead qualification: behavioural


lead qualification: technographic

lead qualification: demographic

lead qualification: firmographic

lead qualification: behavioural



lifetime value management



customise loyalty program


identify target customers


customise loyalty program

identify target customers




rating and review management



create learning path


identify skill gaps


track learning progress


courses & assessment

create learning path

identify skill gaps

track learning progress


promotion management




performance management


follower management


discount management




revenue cycle management



trade show marketing


sales review & feedback




conference call management


billing and invoice management


international marketing


community marketing






calendar management


sales quota management


motivation management


advocacy management


subscription management



database marketing


license management


influencer marketing




category management



referral management



distribution management


merger and acquisition


compliance & governance


sales commission management


outbound marketing


evangelist management




bundling of products


influencer management


sales incentive management


Top Goals

Goals Achieved

  • Scale best practices

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve digital and social presence

  • Improve ROI

  • Increase customer life time value

  • Increase sales & revenue

  • Grow market share

  • See 6 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Improve ROI

  • Improve internal communications

  • Grow market share

  • Launch new products

  • Improve stakeholder relations

  • Enter new markets internationally or locally

  • Improve efficiency

  • Establish thought leadership

  • Improve brand engagement

  • Improve digital and social presence

  • Build brand awareness

  • Improve visibility

  • Manage risk

  • Increase customer life time value

  • Improve consistency

  • Shorten ramp up time

  • Improve navigation

  • Increase average basket value

  • Reduce bounce

  • See 20 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • social media

  • offline

  • mobile

  • website

  • point of sale

  • user generated content

  • blogs

  • mobile app

  • chat

  • promotions

  • on premises

  • video

  • trade shows

  • omnichannel

  • causes and charity

  • text SMS

  • Facebook

  • games

  • events

  • channel partners

  • review sites

  • LinkedIn

  • Amazon

  • Twitter

  • newsletter

  • support groups

  • mass media

  • display advertisement

  • coupons

  • Slack

  • Instagram

  • print media

  • magazine

  • Netflix

  • television

  • radio

  • Pinterest

  • movies

  • Whatsapp

  • out of home

  • Doubleclick

  • brochure

  • billboards

  • Glassdoor

  • eBay

  • Facebook page

  • Facebook at work

  • See 46 more
  • e-mail

  • phone calls

  • social media

  • offline

  • mobile

  • website

  • point of sale

  • user generated content

  • blogs

  • mobile app

  • chat

  • promotions

  • on premises

  • video

  • trade shows

  • omnichannel

  • causes and charity

  • text SMS

  • Facebook

  • games

  • events

  • channel partners

  • review sites

  • LinkedIn

  • Amazon

  • Twitter

  • newsletter

  • support groups

  • mass media

  • display advertisement

  • coupons

  • Slack

  • Instagram

  • print media

  • magazine

  • Netflix

  • television

  • radio

  • Pinterest

  • movies

  • Whatsapp

  • out of home

  • Doubleclick

  • brochure

  • billboards

  • Glassdoor

  • eBay

  • Facebook page

  • Facebook at work

  • See 46 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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Business Setting