Comparison Summary
This comparison report of Blackbaud eTapestry vs. SAP Customer Experience is based on a specific set of business needs and context. The comparison uses 7080 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Blackbaud eTapestry and SAP Customer Experience
Blackbaud eTapestry, SAP Customer Experience, Blackbaud CRM, Kindful, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Blackbaud eTapestry covers Helpdesk Management with Phone Calls, Engagement Management with Offline, Communication Management with E-Mail, Training & Onboarding with Video, etc.
SAP Customer Experience focuses on Engagement Management, Sales Document Management, Helpdesk Management with Phone Calls, Relationship Management with Channel Partners, etc.
"With Blackbaud eTapestry we are better able to understand and maintain our data, giving us a holistic view of our member and donor relationships, which is invaluable when reporting to our executive board. As we approach our fundraising goal, we can ...see who has donated or renewed their membership, who hasn’t yet, and who we need to engage. " - Colleen Reilly
"Our customers depend on us to help them celebrate their employees, and we depend on SAP Customer Experience to provide customers with a digital experience that their employees can use to select customized rewards. " - Sarah Williams
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Blackbaud eTapestry
Focus area
Blackbaud eTapestry is better than SAP Customer Experience for
Software Failure Risk
SAP Customer Experience
Focus area
SAP Customer Experience is better than Blackbaud eTapestry for
Software Failure Risk
About
Blackbaud eTapestry | Nonprofits with simple cloud fundraising and supporter management for growing organizations.
Software to understand customers and engage them while growing revenue
Age
1981
1972
Financials
IPO
IPO
Business Need
Total Processes
(we found evidences for)
55
101
Total Goals
(we found evidences for)
9
16
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Scale best practices
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Improve digital and social presence
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Improve ROI
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Increase customer life time value
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Increase sales & revenue
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Grow market share
- See 6 more
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Scale best practices
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Improve efficiency
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Grow market share
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Improve digital and social presence
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Enter new markets internationally or locally
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Increase customer life time value
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Improve brand engagement
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Improve stakeholder relations
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Launch new products
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Establish thought leadership
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Improve internal communications
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Build brand awareness
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Manage risk
- See 13 more
Top Channels
Channels Used
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phone calls
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channel partners
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promotions
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social media
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offline
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omnichannel
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mobile
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e-mail
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point of sale
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on premises
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chat
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website
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user generated content
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blogs
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mobile app
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trade shows
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text SMS
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support groups
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events
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Whatsapp
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Facebook
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Slack
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Twitter
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video
- See 21 more
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phone calls
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channel partners
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promotions
-
social media
-
offline
-
omnichannel
-
mobile
-
e-mail
-
point of sale
-
on premises
-
chat
-
website
-
user generated content
-
blogs
-
mobile app
-
trade shows
-
text SMS
-
support groups
-
events
-
Whatsapp
-
Facebook
-
Slack
-
Twitter
-
video
- See 21 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
