Comparison Summary
This comparison report of Blackbaud eTapestry vs. Zendesk Sunshine is based on a specific set of business needs and context. The comparison uses 3140 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Blackbaud eTapestry and Zendesk Sunshine
Blackbaud eTapestry, Zendesk Sunshine, Blackbaud CRM, Kindful, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Blackbaud eTapestry covers Helpdesk Management with Phone Calls, Engagement Management with Offline, Communication Management with E-Mail, Training & Onboarding with Video, etc.
Zendesk Sunshine focuses on Engagement Management with Review Sites, Workflow Management, Collaboration, Contact List Management with Phone Calls, etc.
"To know Meals on Wheels is to love Meals on Wheels. People who know our story connect with us and enjoy giving because they know the impact their donation makes—which is why we have to get better at knowing our donors. " - Annam Manthiram
"The implementation was really quick. That got the attention of our leadership teams. " - Steven Franklin
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Blackbaud eTapestry
Focus area
Blackbaud eTapestry is better than Zendesk Sunshine for
Software Failure Risk
About
Blackbaud eTapestry | Nonprofits with simple cloud fundraising and supporter management for growing organizations.
Develop custom experiences with the Zendesk Platform | Zendesk Sunshine
Age
1981
2007
Financials
IPO
IPO
Business Need
Total Processes
(we found evidences for)
55
29
Total Goals
(we found evidences for)
9
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Scale best practices
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Improve digital and social presence
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Improve ROI
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Increase customer life time value
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Increase sales & revenue
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Grow market share
- See 6 more
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Enhance customer relationships
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Launch new products
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Acquire customers
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Improve visibility
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Improve internal communications
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Enter new markets internationally or locally
- See 3 more
Top Channels
Channels Used
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phone calls
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review sites
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Amazon
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website
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omnichannel
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e-mail
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offline
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trade shows
- See 5 more
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phone calls
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review sites
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Amazon
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website
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omnichannel
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e-mail
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offline
-
trade shows
- See 5 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
