Overview: Blackbaud Luminate Online and Bloomerang as CRM Category solutions.

Blackbaud Luminate Online and Bloomerang both cater to CRM needs with distinct strengths. Blackbaud Luminate Online focuses on communication management, supporting large enterprises and nonprofit organizations. It excels in event management and data integration, suitable for firms enhancing digital presence. Bloomerang emphasizes engagement and follow-up processes, popular with nonprofits and large enterprises. It offers robust reporting and diverse data management options, appealing to organizations aiming to scale best practices and boost revenue.

Blackbaud Luminate Online and Bloomerang: Best Use cases based on the customer satisfaction data

Blackbaud Luminate Online

3.5

Bloomerang

4.6

Key Capabilities Supported

Blackbaud Luminate Online facilitates communication and engagement management, event and campaign coordination, suitable for users managing digital communications. read more →

Bloomerang excels in engagement and following up, communication management, and campaign handling, fitting users who focus on donor engagement. read more →

Business Goals

Blackbaud Luminate Online aids users in improving digital presence, acquiring customers, boosting sales, and nurturing relationships. read more →

Bloomerang helps scale best practices, enhances communication efficiency, and strengthens customer relations, aligning with organizations boosting revenue. read more →

Core Features

Blackbaud Luminate Online offers custom reports and seamless data migration, crucial for organizations needing complex reporting and integration. read more →

Bloomerang provides advanced reporting, extensive data import capabilities, and robust security, essential for nonprofits with detailed data needs. read more →

Vendor Support

Blackbaud Luminate Online delivers support through email, phone, chat, and 24/7 channels to meet customer service expectations. read more →

Bloomerang offers comprehensive support, including training, and extensive 24/7 assistance, catering to users requiring detailed onboarding and continuous help. read more →

Segments and Industries

Blackbaud Luminate Online serves enterprises and nonprofits, proving beneficial for educational and healthcare sectors. read more →

Bloomerang is widely used by large enterprises and nonprofit management, serving education and consumer services adeptly. read more →

Operational Alignment

Blackbaud Luminate Online integrates into workflows of large-scale operations with its robust capabilities for communication and compliance. read more →

Bloomerang aligns with operations needing intensive engagement tracking and reporting, appealing to nonprofits and educational bodies. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

low

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

Email Support

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Phone Support

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Chat Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Blackbaud Luminate Online and Bloomerang

What benefits does Blackbaud Luminate Online and Bloomerang offer for Communication Management?

Blackbaud Luminate Online and Bloomerang both allow users to send emails to targeted groups and track email analytics. Blackbaud Luminate Online has additional features for managing events, such as event registration and ticketing. Bloomerang has features for tracking donor interactions and generating custom letters. Both tools have limitations, including difficulty with name separation in reports for Bloomerang and the lack of organizational record management for Blackbaud Luminate Online.

"...We have a very active email program, and are sending emails left and right...." Peer review by Amy Barker, bCRE, Membership Operations Manager, The Trustees

"...In addition, Bloomerang has a built in newsletter feature that allows you to send your message to donors and keep constituents informed...." Peer review by Verified Reviewer, Non-Profit Organization Management

How does Blackbaud Luminate Online and Bloomerang address your Engagement Management Challenges?

Blackbaud Luminate Online and Bloomerang both help organizations manage engagement with constituents. Blackbaud Luminate Online provides a comprehensive suite of tools for managing constituent interactions, including email marketing, event management, and donation processing. Bloomerang offers a more focused approach, specializing in donor engagement and tracking. Blackbaud Luminate Online is more complex, providing a wider range of features, while Bloomerang is simpler to use but has more limited functionality.

"...I love the analytics, such as rating clients by engagement factors...." Peer review by Kendall S, Grants Writer, Non-Profit Organization Management

"...Bloomerang helps us to see who we need to follow up with and how...." Peer review by Agnes F, Missionary - LOVE EUROPE mission, Non-Profit Organization Management

What solutions does Blackbaud Luminate Online and Bloomerang provide for Helpdesk Management?

Blackbaud Luminate Online and Bloomerang both provide helpful support through tutorials, online resources, and dedicated help desks. Blackbaud Luminate Online emphasizes client services and supports organizations with various needs. Bloomerang offers more affordable options with a user-friendly interface and real-time support. Both tools are limited by their complexity, which may require additional training or personnel for some organizations.

"...I consider myself pretty technically savvy and can work my way around the system, but there are still many things I need support help to figure out...." Peer review by Verified User, Employee in Other

"...The workshops informative and online training support is also helpful...." Peer review by Donna Melton, Marketing and Development Consultant, Just in Time! Communications

How can Blackbaud Luminate Online and Bloomerang enhance your Campaign Management process?

Blackbaud Luminate Online and Bloomerang both manage campaigns, but they offer different features. Luminate Online provides tools for creating dynamic marketing campaigns and organizing online fundraising events. Bloomerang focuses on tracking campaign effectiveness and donor interactions to create targeted campaigns. Luminate Online has more features for managing email campaigns and events, while Bloomerang excels in tracking donor information and campaign progress.

"...Luminate is a good tool to help manage mulit-channel fundraising/marketing campaigns...." Peer review by Veronica Medina Brown, Director of Individual Giving, Chicago Public Library Foundation

"...I had tried another donor management program that had many hidden expenses...." Peer review by Jennifer K., Executive Director, Hospital & Health Care