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Blackbaud Luminate Online vs Pega Customer Engagement Suite: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Blackbaud Luminate Online medium Failure Risk for Pega Customer Engagement Suite medium
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Comparison Summary

This comparison report of Blackbaud Luminate Online vs. Pega Customer Engagement Suite is based on a specific set of business needs and context. The comparison uses 2890 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Blackbaud Luminate Online and Pega Customer Engagement Suite

Blackbaud Luminate Online, Pega Customer Engagement Suite, EveryAction, Salsa CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Blackbaud Luminate Online covers Communication Management with E-Mail, Engagement Management with Offline, Event Management with Offline, Campaign Management with E-Mail, etc.

Pega Customer Engagement Suite focuses on Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.

"We’re gathering a lot of information through Blackbaud Luminate Online®. We’re able to have more robust segmentation, instead of sending one email to everyone on a list. " - Rosie Aquila

"We're operating on a speed that we've never seen before. Today, we use Pega to drive dynamic scripting and offer presentment based on consumer streaming usage, radio type, and the package that they're on. " - Jason Barbrow

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Blackbaud Luminate Online

Focus area

Blackbaud Luminate Online is better than Pega Customer Engagement Suite for

Software Failure Risk

  • medium

logo Pega Customer Engagement Suite

Focus area

Software Failure Risk

  • medium

About

Blackbaud Luminate Online | Comprehensive Cloud Solution for Engaging Your Constituents

Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers

Age

1981

2017

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

61

23

Total Goals
(we found evidences for)

10

8

Top Processes

Evidences indicate better relative satisfaction

communication management

Read Reviews (174)

Read Reviews (9)

sending & publishing communications

Read Reviews (114)

Read Reviews (0)

tracking & monitoring communications

Read Reviews (30)

Read Reviews (2)

engagement management

Read Reviews (112)

Read Reviews (50)

engaging and following up

Read Reviews (105)

Read Reviews (21)

event management

Read Reviews (51)

Read Reviews (1)

campaign management

Read Reviews (39)

Read Reviews (2)

campaign monitoring

Read Reviews (5)

Read Reviews (0)

campaign analytics

Read Reviews (2)

Read Reviews (0)

helpdesk management

Read Reviews (26)

Read Reviews (10)

training & onboarding

Read Reviews (24)

Read Reviews (1)

content management

Read Reviews (20)

Read Reviews (0)

content sharing

Read Reviews (7)

Read Reviews (0)

content curation

Read Reviews (7)

Read Reviews (0)

social media management

Read Reviews (17)

Read Reviews (0)

social media analytics

Read Reviews (12)

Read Reviews (0)

scheduling post to social media

Read Reviews (3)

Read Reviews (0)

generation of new leads

Read Reviews (15)

Read Reviews (0)

contact list management

Read Reviews (13)

Read Reviews (0)

creating contact list

Read Reviews (4)

Read Reviews (0)

products & pricelist management

Read Reviews (12)

Read Reviews (0)

personalized marketing

Read Reviews (9)

Read Reviews (2)

advocacy management

Read Reviews (8)

Read Reviews (0)

workflow management

Read Reviews (6)

Read Reviews (6)

trade show marketing

Read Reviews (5)

Read Reviews (0)

relationship management

Read Reviews (5)

Read Reviews (1)

sales document management

Read Reviews (4)

Read Reviews (0)

contract management

Read Reviews (4)

Read Reviews (0)

rating and review management

Read Reviews (3)

Read Reviews (1)

knowledge management

Read Reviews (3)

Read Reviews (0)

creating knowledge base

Read Reviews (2)

Read Reviews (0)

calendar management

Read Reviews (2)

Read Reviews (0)

touchpoint management

Read Reviews (2)

Read Reviews (0)

channel management

Read Reviews (2)

Read Reviews (0)

customer case management

Read Reviews (0)

Read Reviews (5)

identify target customers

Read Reviews (0)

Read Reviews (3)

loyalty management

Read Reviews (0)

Read Reviews (4)

identify target customers

Read Reviews (0)

Read Reviews (3)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (3)

customer feedback management

Read Reviews (0)

Read Reviews (4)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (3)

SeealllessActivities

Top Goals

Goals Achieved

  • Improve digital and social presence

  • Scale best practices

  • Increase sales & revenue

  • Improve ROI

  • Acquire customers

  • Enhance customer relationships

  • Increase customer life time value

  • Improve stakeholder relations

  • Improve internal communications

  • Launch new products

  • See 7 more

  • Enhance customer relationships

  • Improve visibility

  • Increase customer life time value

  • Acquire customers

  • Launch new products

  • Improve ROI

  • Manage risk

  • Scale best practices

  • See 5 more

Top Channels

Channels Used

  • phone calls

  • offline

  • on premises

  • omnichannel

  • mobile

  • social media

  • mobile app

  • See 4 more

  • phone calls

  • offline

  • on premises

  • omnichannel

  • mobile

  • social media

  • mobile app

  • See 4 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

low

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting