Comparison Summary
This comparison report of Blackbaud Luminate Online vs. Pega Customer Engagement Suite is based on a specific set of business needs and context. The comparison uses 2890 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Blackbaud Luminate Online and Pega Customer Engagement Suite
Blackbaud Luminate Online, Pega Customer Engagement Suite, Virtuous CRM, Memberplanet, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Blackbaud Luminate Online covers Communication Management with E-Mail, Engagement Management with Offline, Event Management with Offline, Campaign Management with E-Mail, etc.
Pega Customer Engagement Suite focuses on Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.
"It’s really because of the tools that Blackbaud has provided that we’ve been able to do what we say we were going to do and to give that transparency back to our donors with the confidence that we’re using their donations how intended. " - Heather Bennett
"Our world revolves around our customers. To be able to identify, personalize, and manage all our interactions, for all of our passengers, from one platform is truly transformational. " - Sandra Lenis
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Blackbaud Luminate Online
Focus area
Blackbaud Luminate Online is better than Pega Customer Engagement Suite for
Software Failure Risk
About
Blackbaud Luminate Online | Comprehensive Cloud Solution for Engaging Your Constituents
Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers
Age
1981
2017
Financials
IPO
IPO
Business Need
Total Processes
(we found evidences for)
61
23
Total Goals
(we found evidences for)
10
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve digital and social presence
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Scale best practices
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Increase sales & revenue
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Improve ROI
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Acquire customers
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Enhance customer relationships
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Increase customer life time value
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Improve stakeholder relations
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Improve internal communications
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Launch new products
- See 7 more
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Enhance customer relationships
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Improve visibility
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Increase customer life time value
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Acquire customers
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Launch new products
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Improve ROI
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Manage risk
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Scale best practices
- See 5 more
Top Channels
Channels Used
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phone calls
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offline
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on premises
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omnichannel
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mobile
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social media
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mobile app
- See 4 more
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phone calls
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offline
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on premises
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omnichannel
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mobile
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social media
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mobile app
- See 4 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
