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Blackbaud Luminate Online vs SAP Customer Experience: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Blackbaud Luminate Online vs. SAP Customer Experience is based on a specific set of business needs and context. The comparison uses 6832 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Blackbaud Luminate Online and SAP Customer Experience

Blackbaud Luminate Online, SAP Customer Experience, EveryAction, Salsa CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Blackbaud Luminate Online covers Communication Management with E-Mail, Engagement Management with Offline, Event Management with Offline, Campaign Management with E-Mail, etc.

SAP Customer Experience focuses on Engagement Management, Sales Document Management, Helpdesk Management with Phone Calls, Relationship Management with Channel Partners, etc.

"We really had to work together with our partners to push the creative envelope of what was possible, and what an event can look like. " - Sophia Santamaria

"SAP Customer Experience solutions are at the heart of avec box. Thanks to the innovation and dedication of SAP and its partners, we can now offer customers a more pleasurable and convenient shopping experiencethat suits their schedules –day or night. " - Dirk Muehlhaeuser

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Blackbaud Luminate Online

Focus area

Blackbaud Luminate Online is better than SAP Customer Experience for

Software Failure Risk

  • medium

logo SAP Customer Experience

Focus area

SAP Customer Experience is better than Blackbaud Luminate Online for

Software Failure Risk

  • medium

About

Blackbaud Luminate Online | Comprehensive Cloud Solution for Engaging Your Constituents

Software to understand customers and engage them while growing revenue

Age

1981

1972

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

61

101

Total Goals
(we found evidences for)

10

16

Top Processes

Evidences indicate better relative satisfaction


communication management

sending & publishing communications

tracking & monitoring communications


engagement management

engaging and following up



campaign management

campaign monitoring

campaign analytics


helpdesk management


training & onboarding


content management


social media management

social media analytics

scheduling post to social media



generation of new leads



contact list management

creating contact list


products & pricelist management


personalized marketing


advocacy management


workflow management


trade show marketing


relationship management



sales document management

contract management

proposal & quote management


rating and review management





knowledge management

creating knowledge base


calendar management




touchpoint management


channel management



lead qualification


competitive intelligence





lifetime value management


social media marketing


relationship marketing




opportunity management




measuring customer satisfaction


customer feedback management

measuring customer satisfaction




promotion management


customise loyalty program


identify target customers


loyalty management

customise loyalty program

identify target customers


customer case management


performance management


conversion management


account management


pipeline management



sales call management


revenue cycle management


billing and invoice management


community building


business development


subscription management


courses & assessment


distribution management



follower management


Top Goals

Goals Achieved

  • Improve digital and social presence

  • Scale best practices

  • Increase sales & revenue

  • Improve ROI

  • Acquire customers

  • Enhance customer relationships

  • Increase customer life time value

  • Improve stakeholder relations

  • Improve internal communications

  • Launch new products

  • See 7 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Improve efficiency

  • Grow market share

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Increase customer life time value

  • Improve brand engagement

  • Improve stakeholder relations

  • Launch new products

  • Establish thought leadership

  • Improve internal communications

  • Build brand awareness

  • Manage risk

  • See 13 more

Top Channels

Channels Used

  • phone calls

  • channel partners

  • promotions

  • social media

  • offline

  • omnichannel

  • mobile

  • e-mail

  • point of sale

  • on premises

  • chat

  • website

  • user generated content

  • blogs

  • mobile app

  • trade shows

  • text SMS

  • support groups

  • events

  • Whatsapp

  • Facebook

  • Slack

  • Twitter

  • video

  • See 21 more
  • phone calls

  • channel partners

  • promotions

  • social media

  • offline

  • omnichannel

  • mobile

  • e-mail

  • point of sale

  • on premises

  • chat

  • website

  • user generated content

  • blogs

  • mobile app

  • trade shows

  • text SMS

  • support groups

  • events

  • Whatsapp

  • Facebook

  • Slack

  • Twitter

  • video

  • See 21 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

low

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medium

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Business Setting