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Bloomerang vs Pega Customer Engagement Suite: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Bloomerang medium Failure Risk for Pega Customer Engagement Suite medium
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Comparison Summary

This comparison report of Bloomerang vs. Pega Customer Engagement Suite is based on a specific set of business needs and context. The comparison uses 11313 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Bloomerang and Pega Customer Engagement Suite

Bloomerang, Pega Customer Engagement Suite, Blackbaud Luminate Online, Kindful, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Bloomerang covers Engagement Management, Communication Management with E-Mail, Helpdesk Management with Chat, Campaign Management with E-Mail, etc.

Pega Customer Engagement Suite focuses on Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.

"We use almost all of the Bloomerang product partner integrations available. We import our Shopify and photographic print orders into Bloomerang through Zapier, segment and communicate by email through Mailchimp, and have GeoTargetly and Fundraise Up... implemented on our site. We’ve even provided our sponsors and key donor partners a Fundraise Up donate lightbox that allows their site visitors to donate to Pacific Wild without ever leaving the partner’s website. The new integration with Fundraise Up is excellent. We can now receive and receipt in any currency, and we can provide tax receipts on the spot for US and Canadian donors. Because of Bloomerang – and the recent integrations developed, including Zapier – we are now able to work on segmentation, stewardship and long range planning. It was always a chaotic ad-hoc end of year process and this year feels very different. " - Laurie McConnell

"We're operating on a speed that we've never seen before. Today, we use Pega to drive dynamic scripting and offer presentment based on consumer streaming usage, radio type, and the package that they're on. " - Jason Barbrow

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Bloomerang

Focus area

Bloomerang is better than Pega Customer Engagement Suite for

Software Failure Risk

  • medium

logo Pega Customer Engagement Suite

Focus area

Software Failure Risk

  • medium

About

Donor Management Software for Nonprofits

Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers

Age

2012

2017

Financials

SEED

IPO

Business Need

Total Processes
(we found evidences for)

91

23

Total Goals
(we found evidences for)

16

8

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (396)

Read Reviews (50)

engaging and following up

Read Reviews (384)

Read Reviews (21)

communication management

Read Reviews (224)

Read Reviews (9)

sending & publishing communications

Read Reviews (156)

Read Reviews (0)

tracking & monitoring communications

Read Reviews (48)

Read Reviews (2)

helpdesk management

Read Reviews (142)

Read Reviews (10)

campaign management

Read Reviews (98)

Read Reviews (2)

campaign monitoring

Read Reviews (40)

Read Reviews (0)

campaign analytics

Read Reviews (20)

Read Reviews (0)

training & onboarding

Read Reviews (97)

Read Reviews (1)

contact list management

Read Reviews (56)

Read Reviews (0)

contacts history

Read Reviews (22)

Read Reviews (0)

tracking contacts

Read Reviews (3)

Read Reviews (0)

creating contact list

Read Reviews (2)

Read Reviews (0)

enriching contact list

Read Reviews (2)

Read Reviews (0)

social media management

Read Reviews (50)

Read Reviews (0)

social media analytics

Read Reviews (15)

Read Reviews (0)

engaging on social media

Read Reviews (10)

Read Reviews (0)

monitoring social media

Read Reviews (10)

Read Reviews (0)

scheduling post to social media

Read Reviews (4)

Read Reviews (0)

relationship management

Read Reviews (47)

Read Reviews (1)

sales document management

Read Reviews (44)

Read Reviews (0)

contract management

Read Reviews (36)

Read Reviews (0)

proposal & quote management

Read Reviews (6)

Read Reviews (0)

generation of new leads

Read Reviews (28)

Read Reviews (0)

workflow management

Read Reviews (21)

Read Reviews (6)

products & pricelist management

Read Reviews (18)

Read Reviews (0)

content management

Read Reviews (11)

Read Reviews (0)

content curation

Read Reviews (2)

Read Reviews (0)

knowledge management

Read Reviews (11)

Read Reviews (0)

customer feedback management

Read Reviews (9)

Read Reviews (4)

measuring customer satisfaction

Read Reviews (3)

Read Reviews (3)

sales call management

Read Reviews (9)

Read Reviews (0)

conversion management

Read Reviews (8)

Read Reviews (0)

lead qualification

Read Reviews (4)

Read Reviews (0)

lead qualification: demographic

Read Reviews (3)

Read Reviews (0)

courses & assessment

Read Reviews (4)

Read Reviews (0)

create learning path

Read Reviews (4)

Read Reviews (0)

membership management

Read Reviews (4)

Read Reviews (0)

category management

Read Reviews (4)

Read Reviews (0)

lifetime value management

Read Reviews (3)

Read Reviews (1)

database marketing

Read Reviews (3)

Read Reviews (0)

competitive intelligence

Read Reviews (3)

Read Reviews (0)

advocacy management

Read Reviews (2)

Read Reviews (0)

business development

Read Reviews (2)

Read Reviews (0)

segmentation and targeting

Read Reviews (2)

Read Reviews (0)

loyalty management

Read Reviews (1)

Read Reviews (4)

customer case management

Read Reviews (0)

Read Reviews (5)

personalized marketing

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Scale best practices

  • Increase sales & revenue

  • Improve efficiency

  • Improve digital and social presence

  • Improve internal communications

  • Enhance customer relationships

  • Acquire customers

  • Establish thought leadership

  • Increase customer life time value

  • Improve stakeholder relations

  • Launch new products

  • Improve consistency

  • Shorten ramp up time

  • Improve navigation

  • Improve visibility

  • Enter new markets internationally or locally

  • See 13 more

  • Enhance customer relationships

  • Improve visibility

  • Increase customer life time value

  • Acquire customers

  • Launch new products

  • Improve ROI

  • Manage risk

  • Scale best practices

  • See 5 more

Top Channels

Channels Used

  • phone calls

  • offline

  • on premises

  • omnichannel

  • mobile

  • social media

  • mobile app

  • See 4 more

  • phone calls

  • offline

  • on premises

  • omnichannel

  • mobile

  • social media

  • mobile app

  • See 4 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

{{{rsh_C_1}}}

medium

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Migration Risk

medium

{{{rsh_C_1}}}

low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting