Comparison Summary
This comparison report of Bloomerang vs. Zendesk Sunshine is based on a specific set of business needs and context. The comparison uses 11315 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Bloomerang and Zendesk Sunshine
Bloomerang, Zendesk Sunshine, Blackbaud Luminate Online, Kindful, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Bloomerang covers Engagement Management, Communication Management with E-Mail, Helpdesk Management with Chat, Campaign Management with E-Mail, etc.
Zendesk Sunshine focuses on Engagement Management with Review Sites, Workflow Management, Collaboration, Contact List Management with Phone Calls, etc.
"I took the “Creating Letters” session awhile ago, but needed a refresher as we haven’t done thank yous through Bloomerang yet. We’re about to start doing thank yous through Bloomerang, so this was an excellent refresher. Thank you! " - Janise Gray
"One of the main reasons for switching to Zendesk ultimately was to gain those base level efficiencies. What we ended up getting was a lot more than that. Sunshine made it a lot easier for agents to have more information, which in the end resulted in... a much better customer experience. " - John Wie
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About
Donor Management Software for Nonprofits
Develop custom experiences with the Zendesk Platform | Zendesk Sunshine
Age
2012
2007
Financials
SEED
IPO
Business Need
Total Processes
(we found evidences for)
91
29
Total Goals
(we found evidences for)
16
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Scale best practices
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Increase sales & revenue
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Improve efficiency
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Improve digital and social presence
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Improve internal communications
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Enhance customer relationships
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Acquire customers
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Establish thought leadership
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Increase customer life time value
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Improve stakeholder relations
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Launch new products
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Improve consistency
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Shorten ramp up time
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Improve navigation
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Improve visibility
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Enter new markets internationally or locally
- See 13 more
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Enhance customer relationships
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Launch new products
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Acquire customers
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Improve visibility
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Improve internal communications
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Enter new markets internationally or locally
- See 3 more
Top Channels
Channels Used
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phone calls
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review sites
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Amazon
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website
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omnichannel
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e-mail
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offline
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trade shows
- See 5 more
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phone calls
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review sites
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Amazon
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website
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omnichannel
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e-mail
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offline
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trade shows
- See 5 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
