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Blue Platform vs Retently: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Blue Platform vs. Retently is based on a specific set of business needs and context. The comparison uses 1555 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Blue Platform and Retently

Blue Platform, SelectSurvey.NET, Userback, etc., belong to a category of solutions that help Customer Feedback Management, whereas Retently, CSS Customer Experience Analytics, Ushur, etc., belong to a category of solutions that help Customer Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Blue Platform covers Collecting Feedback, Communication Management with E-Mail, Engaging Conversational Surveys, Social Media Management, etc.

Retently focuses on Customer Feedback Management with Promotions, Social Media Management, Engagement Management with Promotions, Communication Management with E-Mail, etc.

"Since transitioning to Blue, Monash has made significant efficiency savings in their survey fieldwork operations, has a platform that can cater to the customisation requirements of a large and complex university, and provides a streamlined and conso...lidated platform for the sharing and distribution of student insights. " - Kristina K

"Retently is intuitive, fully customizable and automated, and we were able to integrate with the services that we're using. We now have a much easier time understanding customer needs and acting on them in a timely manner. " - Pablo Hoffmann

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Blue Platform

Focus area

Software Failure Risk

  • medium

logo Retently

Focus area

Retently is better than Blue Platform for

Software Failure Risk

  • low

About

Blue | Experience Management | Software ...

Platform to Improve Customer Satisfaction with Net Promoter Score

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

22

30

Total Goals
(we found evidences for)

2

6

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring customer satisfaction


communication management

sending & publishing communications


engagement management

engaging and following up


social media management

social media analytics


knowledge management


helpdesk management



workflow management



relationship management


performance management


sales review & feedback


contact list management



referral management



customise loyalty program


loyalty management

customise loyalty program



campaign management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve digital and social presence

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Build brand awareness

  • See 3 more

Top Channels

Channels Used

  • promotions

  • e-mail

  • chat

  • Slack

  • support groups

  • offline

  • See 3 more
  • promotions

  • e-mail

  • chat

  • Slack

  • support groups

  • offline

  • See 3 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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No Data

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting