Comparison Summary
This comparison report of Blue Platform vs. Retently is based on a specific set of business needs and context. The comparison uses 1555 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Blue Platform and Retently
Blue Platform, SelectSurvey.NET, Userback, etc., belong to a category of solutions that help Customer Feedback Management, whereas Retently, Ushur, Genesys Cloud, etc., belong to a category of solutions that help Customer Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Blue Platform covers Collecting Feedback, Communication Management with E-Mail, Engaging Conversational Surveys, Social Media Management, etc.
Retently focuses on Customer Feedback Management with Promotions, Social Media Management, Engagement Management with Promotions, Communication Management with E-Mail, etc.
"It's been a pleasure working with the Blue implementation team on this challenging and complicated project. Alexandra went above and beyond to assist us in making sure our pilot deployment went without a glitch. Thank you everyone! " - Agata N
"Retently is intuitive, fully customizable and automated, and we were able to integrate with the services that we're using. We now have a much easier time understanding customer needs and acting on them in a timely manner. " - Pablo Hoffmann
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Blue | Experience Management | Software ...
Platform to Improve Customer Satisfaction with Net Promoter Score
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
22
30
Total Goals
(we found evidences for)
2
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve digital and social presence
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Increase sales & revenue
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Enter new markets internationally or locally
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Build brand awareness
- See 3 more
Top Channels
Channels Used
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promotions
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e-mail
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chat
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Slack
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support groups
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offline
- See 3 more
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promotions
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e-mail
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chat
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Slack
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support groups
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offline
- See 3 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
