Comparison Summary
This comparison report of BMC Helix ITSM vs. GoTo Resolve is based on a specific set of business needs and context. The comparison uses 3270 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing BMC Helix ITSM and GoTo Resolve
BMC Helix ITSM, GoTo Resolve, CRMdesk, Track-It!, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
BMC Helix ITSM covers Helpdesk Management, Workflow Management, Knowledge Management, Communication Management with E-Mail, etc.
GoTo Resolve focuses on Helpdesk Management with Chat, Collaboration, Communication Management with E-Mail, Content Management with Chat, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
BMC Helix ITSM Capabilities - BMC Software
Experience smarter, faster, easier-than-ever IT management and support
Financials
M&A
Business Need
Total Processes
(we found evidences for)
35
28
Total Goals
(we found evidences for)
8
4
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Scale best practices
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Improve efficiency
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Acquire customers
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Enhance customer relationships
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Improve stakeholder relations
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Launch new products
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Improve visibility
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Improve ROI
- See 5 more
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Enhance customer relationships
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Acquire customers
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Improve ROI
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Improve internal communications
- See 1 more
Top Channels
Channels Used
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phone calls
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chat
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offline
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Slack
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e-mail
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mobile
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website
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events
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trade shows
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on premises
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user generated content
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blogs
- See 9 more
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phone calls
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chat
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offline
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Slack
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e-mail
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mobile
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website
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events
-
trade shows
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on premises
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user generated content
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blogs
- See 9 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
