Comparison Summary
This comparison report of BMC Helix ITSM vs. Smith.ai is based on a specific set of business needs and context. The comparison uses 4384 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing BMC Helix ITSM and Smith.ai
BMC Helix ITSM, Smith.ai, CRMdesk, Track-It!, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
BMC Helix ITSM covers Helpdesk Management, Workflow Management, Knowledge Management, Communication Management with E-Mail, etc.
Smith.ai focuses on Helpdesk Management with Phone Calls, Conversion Management with Phone Calls, Engagement Management with Phone Calls, Capturing Leads with Chat, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
BMC Helix ITSM Capabilities - BMC Software
Generate sales and increase engagement with traffic
Financials
SEED
Business Need
Total Processes
(we found evidences for)
35
53
Total Goals
(we found evidences for)
8
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Scale best practices
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Improve efficiency
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Acquire customers
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Enhance customer relationships
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Improve stakeholder relations
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Launch new products
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Improve visibility
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Improve ROI
- See 5 more
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Increase sales & revenue
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Improve ROI
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Improve digital and social presence
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Enter new markets internationally or locally
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Grow market share
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Top Channels
Channels Used
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phone calls
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chat
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website
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social media
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text SMS
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Facebook
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e-mail
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Slack
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offline
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video
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promotions
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mobile
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mobile app
- See 10 more
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phone calls
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chat
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website
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social media
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text SMS
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Facebook
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e-mail
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Slack
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offline
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video
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promotions
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mobile
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mobile app
- See 10 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
