Comparison Summary
This comparison report of BMC Helix ITSM vs. Spiceworks IT Help Desk is based on a specific set of business needs and context. The comparison uses 6770 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing BMC Helix ITSM and Spiceworks IT Help Desk
BMC Helix ITSM, Spiceworks IT Help Desk, CRMdesk, Track-It!, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
BMC Helix ITSM covers Helpdesk Management, Workflow Management, Knowledge Management, Communication Management with E-Mail, etc.
Spiceworks IT Help Desk focuses on Helpdesk Management, Knowledge Management, Communication Management with E-Mail, Sales Document Management with User Generated Content, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
BMC Helix ITSM
Focus area
BMC Helix ITSM is better than Spiceworks IT Help Desk for
Software Failure Risk
Spiceworks IT Help Desk
Focus area
Spiceworks IT Help Desk is better than BMC Helix ITSM for
Software Failure Risk
About
BMC Helix ITSM Capabilities - BMC Software
Cloud Help desk software for IT
Financials
Business Need
Total Processes
(we found evidences for)
35
52
Total Goals
(we found evidences for)
8
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Scale best practices
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Improve efficiency
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Acquire customers
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Enhance customer relationships
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Improve stakeholder relations
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Launch new products
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Improve visibility
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Improve ROI
- See 5 more
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Acquire customers
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Enhance customer relationships
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Improve internal communications
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Establish thought leadership
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Scale best practices
-
Improve efficiency
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Improve ROI
- See 4 more
Top Channels
Channels Used
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e-mail
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phone calls
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user generated content
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blogs
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website
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offline
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social media
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on premises
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point of sale
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mobile
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display advertisement
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mobile app
- See 9 more
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e-mail
-
phone calls
-
user generated content
-
blogs
-
website
-
offline
-
social media
-
on premises
-
point of sale
-
mobile
-
display advertisement
-
mobile app
- See 9 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
