Comparison Summary
This comparison report of Bright Pattern vs. Exotel is based on a specific set of business needs and context. The comparison uses 4599 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Bright Pattern and Exotel
Bright Pattern, Exotel, NICE CXone, Genesys PureConnect, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Bright Pattern covers Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Engagement Management with Phone Calls, Contact List Management with Phone Calls, etc.
Exotel focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Engagement Management with Phone Calls, etc.
"Bright Pattern is a very straightforward platform. It’s easy to implement, it’s easy to use and it has a great support team around it. I keep coming back to Bright Pattern because of the excellent support. " - John Ward
"Integrating with Exotel was one of the best decisions we had taken while scaling up which helped our coaches maintain privacy and improved our quality of services. Having good relationship managers helped us navigate this through easily over the las...t few years. " - Swati Bajaj
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Bright Pattern: Contact Center Software | Cloud-Based
Cloud Communication APIs for Calls, SMS, User verifications and more
Age
2010
Financials
SERIES A
SERIES D
Business Need
Total Processes
(we found evidences for)
62
50
Total Goals
(we found evidences for)
10
11
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve ROI
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Improve efficiency
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Improve consistency
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Enter new markets internationally or locally
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Launch new products
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Increase sales & revenue
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Improve brand engagement
- See 7 more
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Acquire customers
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Enhance customer relationships
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Increase sales & revenue
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Improve internal communications
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Scale best practices
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Improve ROI
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Improve brand engagement
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Build brand awareness
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Improve digital and social presence
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Grow market share
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Improve efficiency
- See 8 more
Top Channels
Channels Used
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phone calls
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text SMS
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offline
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point of sale
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website
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e-mail
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mobile
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mass media
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radio
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events
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trade shows
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mobile app
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video
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social media
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chat
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Skype
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promotions
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on premises
- See 15 more
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phone calls
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text SMS
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offline
-
point of sale
-
website
-
e-mail
-
mobile
-
mass media
-
radio
-
events
-
trade shows
-
mobile app
-
video
-
social media
-
chat
-
Skype
-
promotions
-
on premises
- See 15 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
