Comparison Summary
This comparison report of Bright Pattern vs. Toky is based on a specific set of business needs and context. The comparison uses 4475 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Bright Pattern and Toky
Bright Pattern, Toky, NICE CXone, Genesys PureConnect, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Bright Pattern covers Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Engagement Management with Phone Calls, Contact List Management with Phone Calls, etc.
Toky focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Contact List Management with Phone Calls, etc.
"We thought it would be impossible to achieve 95% customer satisfaction without a brick-and-mortar call center, but we’ve done it with the help of Bright Pattern. " - Sean Rivers
"It's the easiest way to set up your own call center with local numbers, IVR, etc. You can have, in an hour or so, a top tier call center platform. " - Gonzalo B
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Bright Pattern: Contact Center Software | Cloud-Based
Toky | Business Phone System & Integrated VoIP Service
Age
2010
Financials
SERIES A
SEED
Business Need
Total Processes
(we found evidences for)
62
35
Total Goals
(we found evidences for)
10
7
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve ROI
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Improve efficiency
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Improve consistency
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Enter new markets internationally or locally
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Launch new products
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Increase sales & revenue
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Improve brand engagement
- See 7 more
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Increase sales & revenue
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Improve internal communications
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Acquire customers
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Enhance customer relationships
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Improve digital and social presence
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Build brand awareness
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Improve consistency
- See 4 more
Top Channels
Channels Used
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phone calls
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text SMS
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website
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e-mail
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chat
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Whatsapp
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user generated content
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blogs
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mobile
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offline
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Slack
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point of sale
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video
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events
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trade shows
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on premises
- See 13 more
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phone calls
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text SMS
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website
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e-mail
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chat
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Whatsapp
-
user generated content
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blogs
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mobile
-
offline
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Slack
-
point of sale
-
video
-
events
-
trade shows
-
on premises
- See 13 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
