Comparison Summary
This comparison report of Bright Pattern vs. Upland InGenius is based on a specific set of business needs and context. The comparison uses 3146 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Bright Pattern and Upland InGenius
Bright Pattern, Upland InGenius, NICE CXone, Genesys PureConnect, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Bright Pattern covers Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Engagement Management with Phone Calls, Contact List Management with Phone Calls, etc.
Upland InGenius focuses on Customer Feedback Management with Promotions, Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Engagement Management with Phone Calls, etc.
"We thought it would be impossible to achieve 95% customer satisfaction without a brick-and-mortar call center, but we’ve done it with the help of Bright Pattern. " - Sean Rivers
"Moving to Upland InGenius has allowed us to hit our 3-hour SLA 100% of the time. Previously it would take almost a full day! " - Justin Glass
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Bright Pattern: Contact Center Software | Cloud-Based
Deliver better service, sales, IT and HR support with CTI
Age
2010
2010
Financials
SERIES A
PRIVATE
Business Need
Total Processes
(we found evidences for)
62
22
Total Goals
(we found evidences for)
10
4
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve ROI
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Improve efficiency
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Improve consistency
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Enter new markets internationally or locally
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Launch new products
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Increase sales & revenue
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Improve brand engagement
- See 7 more
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Enhance customer relationships
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Acquire customers
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Improve ROI
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Scale best practices
- See 1 more
Top Channels
Channels Used
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phone calls
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promotions
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offline
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on premises
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omnichannel
- See 2 more
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phone calls
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promotions
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offline
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on premises
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omnichannel
- See 2 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
