cuspera logo CUSPERA
Search Your Reports For Vendors
Your Reports For Vendors

Bright Pattern vs Upland InGenius: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Bright Pattern low Failure Risk for Upland InGenius low
Know More

Comparison Summary

This comparison report of Bright Pattern vs. Upland InGenius is based on a specific set of business needs and context. The comparison uses 3146 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Bright Pattern and Upland InGenius

Bright Pattern, Upland InGenius, NICE CXone, Genesys PureConnect, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Bright Pattern covers Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Engagement Management with Phone Calls, Contact List Management with Phone Calls, etc.

Upland InGenius focuses on Customer Feedback Management with Promotions, Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Engagement Management with Phone Calls, etc.

"We thought it would be impossible to achieve 95% customer satisfaction without a brick-and-mortar call center, but we’ve done it with the help of Bright Pattern. " - Sean Rivers

"Upland InGenius was not only easy to implement with Microsoft Dynamics, but it was easy to use by our telemedicine physicians. Our reporting to management and the customer is much better, and we reduced our call time because the tool was so intuitiv...e. " - Diego Zuccolin

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Bright Pattern

Focus area

Bright Pattern is better than Upland InGenius for

Software Failure Risk

  • low

logo Upland InGenius

Focus area

Software Failure Risk

  • low

About

Bright Pattern: Contact Center Software | Cloud-Based

Deliver better service, sales, IT and HR support with CTI

Age

2010

2010

Financials

SERIES A

PRIVATE

Business Need

Total Processes
(we found evidences for)

62

22

Total Goals
(we found evidences for)

10

4

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (491)

Read Reviews (21)

sales call management

Read Reviews (87)

Read Reviews (15)

call recording

Read Reviews (60)

Read Reviews (8)

call analytics

Read Reviews (4)

Read Reviews (0)

engagement management

Read Reviews (75)

Read Reviews (12)

engaging and following up

Read Reviews (39)

Read Reviews (6)

contact list management

Read Reviews (65)

Read Reviews (1)

contacts history

Read Reviews (22)

Read Reviews (0)

tracking contacts

Read Reviews (12)

Read Reviews (0)

customer feedback management

Read Reviews (31)

Read Reviews (22)

measuring customer satisfaction

Read Reviews (24)

Read Reviews (13)

measuring net promoter score

Read Reviews (2)

Read Reviews (7)

sales document management

Read Reviews (30)

Read Reviews (1)

contract management

Read Reviews (16)

Read Reviews (1)

document sharing

Read Reviews (9)

Read Reviews (0)

digital signature

Read Reviews (2)

Read Reviews (0)

workflow management

Read Reviews (29)

Read Reviews (5)

training & onboarding

Read Reviews (19)

Read Reviews (0)

lifetime value management

Read Reviews (16)

Read Reviews (0)

communication management

Read Reviews (11)

Read Reviews (5)

tracking & monitoring communications

Read Reviews (6)

Read Reviews (3)

competitive intelligence

Read Reviews (10)

Read Reviews (0)

content management

Read Reviews (8)

Read Reviews (0)

content sharing

Read Reviews (8)

Read Reviews (0)

rating and review management

Read Reviews (7)

Read Reviews (1)

relationship management

Read Reviews (5)

Read Reviews (0)

touchpoint management

Read Reviews (4)

Read Reviews (0)

business development

Read Reviews (4)

Read Reviews (0)

lead qualification

Read Reviews (3)

Read Reviews (0)

lead qualification: technographic

Read Reviews (3)

Read Reviews (0)

account management

Read Reviews (2)

Read Reviews (0)

campaign management

Read Reviews (2)

Read Reviews (1)

knowledge management

Read Reviews (2)

Read Reviews (6)

outbound marketing

Read Reviews (2)

Read Reviews (0)

performance management

Read Reviews (2)

Read Reviews (0)

advocacy management

Read Reviews (1)

Read Reviews (8)

SeealllessActivities

Top Goals

Goals Achieved

  • Improve ROI

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve efficiency

  • Improve consistency

  • Enter new markets internationally or locally

  • Launch new products

  • Increase sales & revenue

  • Improve brand engagement

  • See 7 more

  • Enhance customer relationships

  • Acquire customers

  • Improve ROI

  • Scale best practices

  • See 1 more

Top Channels

Channels Used

  • phone calls

  • promotions

  • offline

  • on premises

  • omnichannel

  • See 2 more

  • phone calls

  • promotions

  • offline

  • on premises

  • omnichannel

  • See 2 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting