Bright Pattern and Vocalcom, An In-Depth Comparison 2024

Comparison Summary

Bright Pattern: Bright-pattern offers seamless omnichannel communications across various channels, including voice, email, and chat. It features robust quality management and a powerful mobile app for effortless customer interactions.

Vocalcom: Vocalcom simplifies customer interactions with an all-in-one cloud contact center platform. It integrates phone, email, SMS, web chat, and social media into a single intuitive interface with CRM integration.

Bright Pattern and Vocalcom: Customer Satisfaction Data

Most deployed common Use Cases for Bright Pattern and Vocalcom

How can Bright Pattern and Vocalcom enhance your Helpdesk Management process?

Bright Pattern and Vocalcom are both designed for helpdesk management. Bright Pattern excels in setting up call centers quickly and easily, offering a comprehensive approach with integrations for various channels. Vocalcom, on the other hand, focuses on managing a high volume of interactions across email, chat, and social media, enhancing operational efficiency.

"...They understand what call centers/customer service organizations need and provide a true Omni channel approach for partners...." Peer review by Kristine Lee

"...Their call center software has increased our leads, conversions and sales over 45%...." Peer review by Jennifer Virley, Vice President, Central Intake & Administration, Crawford & Company

How can Bright Pattern and Vocalcom optimize your Engagement Management Workflow?

Bright Pattern and Vocalcom both offer multi-channel customer engagement solutions. Bright Pattern provides a robust multi-channel engine allowing for interaction across digital, video, and voice channels, while Vocalcom emphasizes the integration of multiple customer interactions into a single conversation. Both tools allow for tracking and follow-up across multiple channels, but Bright Pattern focuses on interaction management and reporting, while Vocalcom highlights the integration with Salesforce and its focus on driving customer engagement.

"...Bright pattern assist with customer follow up and retention...." Peer review by Consultant

"...Managers love it because of the tracking and dashboards while inside sales don't wear out their fingers dialing manually, can easily leave recorded voice-mails, schedule follow-ups and send emails and text messages with one click...." Peer review by Edouard Ibled, Sales & Marketing Manager, Gazprom Energy

Why is Bright Pattern and Vocalcom the best choice for Contact List Management?

Bright Pattern and Vocalcom both allow users to easily manage contact centers through web-based admin portals with drag-and-drop functionality. Bright Pattern offers integrations with Salesforce and Hubspot, providing supervisors access to important customer information. Vocalcom, however, is native to Salesforce and includes features such as predictive dialing, click-to-call, and post-call automation. Both tools offer omnichannel capabilities, allowing for management of multiple communication channels.

"...The web based admin portal with drag and drop functionality is unparalleled and really makes it easy to configure and manage the contact center within minutes and removes the complexity that you see in traditional platforms...." Peer review by Executive Sponsor