Comparison Summary
This comparison report of C2CRM vs. Merchant Relationship Management is based on a specific set of business needs and context. The comparison uses 2231 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing C2CRM and Merchant Relationship Management
C2CRM, Merchant Relationship Management, Solve CRM, FreeAgent CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
C2CRM covers Drip Marketing with Newsletter, Social Media Management with Mobile, Relationship Management, Sales Document Management with E-Mail, etc.
Merchant Relationship Management focuses on Sales Document Management, Lead Management, Helpdesk Management, Training & Onboarding, etc.
"The JD Edwards integration piece of the solution was very important because we had over 100,000 customer records in this database with multiple contacts that needed to be successfully transferred into C2, Our sales reps needed the capability to quic...kly turn quotes into orders. We also wanted a central repository for our product data that could be accessed by our multi-channel selling organization. " - Dolge
"With 12 years in the payment processing industry, building in-house solutions and trying many different CRMs with little success, IRIS is the only solution that solves our business needs in one centralized system " - Wayne Hamilton
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Merchant Relationship Management
Focus area
Merchant Relationship Management is better than C2CRM for
Software Failure Risk
About
Flexible CRM that manages client relationships throughout the sales cycle.
CRM & Underwriting Platform
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
43
53
Total Goals
(we found evidences for)
9
11
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Increase sales & revenue
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Acquire customers
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Enter new markets internationally or locally
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Launch new products
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Scale best practices
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Improve stakeholder relations
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Grow market share
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Improve internal communications
- See 6 more
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Acquire customers
-
Increase sales & revenue
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Enhance customer relationships
-
Manage risk
-
Improve efficiency
-
Improve visibility
-
Improve internal communications
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Improve stakeholder relations
-
Launch new products
-
Improve digital and social presence
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Reduce bounce
- See 8 more
Top Channels
Channels Used
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phone calls
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e-mail
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website
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user generated content
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blogs
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chat
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Slack
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text SMS
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social media
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Facebook
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offline
-
point of sale
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causes and charity
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support groups
- See 11 more
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phone calls
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e-mail
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website
-
user generated content
-
blogs
-
chat
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Slack
-
text SMS
-
social media
-
Facebook
-
offline
-
point of sale
-
causes and charity
-
support groups
- See 11 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
