Comparison Summary
This comparison report of C2CRM vs. Pega Customer Engagement Suite is based on a specific set of business needs and context. The comparison uses 845 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing C2CRM and Pega Customer Engagement Suite
C2CRM, Pega Customer Engagement Suite, Solve CRM, FreeAgent CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
C2CRM covers Drip Marketing with Newsletter, Social Media Management with Mobile, Relationship Management, Sales Document Management with E-Mail, etc.
Pega Customer Engagement Suite focuses on Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.
"Many of these internal processes now are totally paperless due to C2. Therefore, we are saving time and money by working smarter, not harder. For example, because the sales team and the support team have access to the same data, our IS department sp...ends less time generating custom reports by request. " - Doug
"With Pega, we were able to work efficiently together with small groups of stakeholders including councils, state agencies, and industry, to design a fully integrated digital solution. " - Gino Cavallaro
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Flexible CRM that manages client relationships throughout the sales cycle.
Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers
Age
2017
Financials
PRIVATE
IPO
Business Need
Total Processes
(we found evidences for)
43
23
Total Goals
(we found evidences for)
9
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Increase sales & revenue
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Acquire customers
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Enter new markets internationally or locally
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Launch new products
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Scale best practices
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Improve stakeholder relations
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Grow market share
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Improve internal communications
- See 6 more
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Enhance customer relationships
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Improve visibility
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Increase customer life time value
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Acquire customers
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Launch new products
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Improve ROI
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Manage risk
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Scale best practices
- See 5 more
Top Channels
Channels Used
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phone calls
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offline
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on premises
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omnichannel
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mobile
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social media
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mobile app
- See 4 more
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phone calls
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offline
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on premises
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omnichannel
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mobile
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social media
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mobile app
- See 4 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
