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C2CRM vs Pega Customer Engagement Suite: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for C2CRM medium Failure Risk for Pega Customer Engagement Suite medium
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Comparison Summary

This comparison report of C2CRM vs. Pega Customer Engagement Suite is based on a specific set of business needs and context. The comparison uses 845 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing C2CRM and Pega Customer Engagement Suite

C2CRM, Pega Customer Engagement Suite, Solve CRM, FreeAgent CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

C2CRM covers Drip Marketing with Newsletter, Social Media Management with Mobile, Relationship Management, Sales Document Management with E-Mail, etc.

Pega Customer Engagement Suite focuses on Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.

"Many of these internal processes now are totally paperless due to C2. Therefore, we are saving time and money by working smarter, not harder. For example, because the sales team and the support team have access to the same data, our IS department sp...ends less time generating custom reports by request. " - Doug

"The concept of develop once, use many is a reality for us. And a major contributor to our success has been our ability to leverage the power of Pega's low-code automation platform. " - Andy Ryan

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo C2CRM

Focus area

Software Failure Risk

  • medium

logo Pega Customer Engagement Suite

Focus area

Software Failure Risk

  • medium

About

Flexible CRM that manages client relationships throughout the sales cycle.

Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers

Age

2017

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

43

23

Total Goals
(we found evidences for)

9

8

Top Processes

Evidences indicate better relative satisfaction

drip marketing

Read Reviews (15)

Read Reviews (0)

social media management

Read Reviews (13)

Read Reviews (0)

social media analytics

Read Reviews (13)

Read Reviews (0)

relationship management

Read Reviews (12)

Read Reviews (1)

workflow management

Read Reviews (12)

Read Reviews (6)

sales document management

Read Reviews (12)

Read Reviews (0)

proposal & quote management

Read Reviews (12)

Read Reviews (0)

collaboration

Read Reviews (10)

Read Reviews (1)

contact list management

Read Reviews (7)

Read Reviews (0)

products & pricelist management

Read Reviews (4)

Read Reviews (0)

helpdesk management

Read Reviews (3)

Read Reviews (10)

generation of new leads

Read Reviews (3)

Read Reviews (0)

knowledge management

Read Reviews (3)

Read Reviews (0)

campaign management

Read Reviews (2)

Read Reviews (2)

engagement management

Read Reviews (2)

Read Reviews (50)

engaging and following up

Read Reviews (2)

Read Reviews (21)

communication management

Read Reviews (2)

Read Reviews (9)

tracking & monitoring communications

Read Reviews (1)

Read Reviews (2)

training & onboarding

Read Reviews (2)

Read Reviews (1)

customer feedback management

Read Reviews (1)

Read Reviews (4)

measuring customer satisfaction

Read Reviews (1)

Read Reviews (3)

customer case management

Read Reviews (1)

Read Reviews (5)

loyalty management

Read Reviews (1)

Read Reviews (4)

personalized marketing

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Enter new markets internationally or locally

  • Launch new products

  • Scale best practices

  • Improve stakeholder relations

  • Grow market share

  • Improve internal communications

  • See 6 more

  • Enhance customer relationships

  • Improve visibility

  • Increase customer life time value

  • Acquire customers

  • Launch new products

  • Improve ROI

  • Manage risk

  • Scale best practices

  • See 5 more

Top Channels

Channels Used

  • phone calls

  • offline

  • on premises

  • omnichannel

  • mobile

  • social media

  • mobile app

  • See 4 more

  • phone calls

  • offline

  • on premises

  • omnichannel

  • mobile

  • social media

  • mobile app

  • See 4 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting