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C2CRM vs Zendesk Sunshine: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of C2CRM vs. Zendesk Sunshine is based on a specific set of business needs and context. The comparison uses 847 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing C2CRM and Zendesk Sunshine

C2CRM, Zendesk Sunshine, Solve CRM, FreeAgent CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

C2CRM covers Drip Marketing with Newsletter, Social Media Management with Mobile, Relationship Management, Sales Document Management with E-Mail, etc.

Zendesk Sunshine focuses on Engagement Management with Review Sites, Workflow Management, Collaboration, Contact List Management with Phone Calls, etc.

"The JD Edwards integration piece of the solution was very important because we had over 100,000 customer records in this database with multiple contacts that needed to be successfully transferred into C2, Our sales reps needed the capability to quic...kly turn quotes into orders. We also wanted a central repository for our product data that could be accessed by our multi-channel sell­ing organization. " - Dolge

"It's been amazing working with the documentation and the community, who are as excited as I am about building customised things for their agents. " - Cameron Dunn

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo C2CRM

Focus area

Software Failure Risk

  • medium

logo Zendesk Sunshine

Focus area

Software Failure Risk

  • medium

About

Flexible CRM that manages client relationships throughout the sales cycle.

Develop custom experiences with the Zendesk Platform | Zendesk Sunshine

Age

2007

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

43

29

Total Goals
(we found evidences for)

9

6

Top Processes

Evidences indicate better relative satisfaction



social media management

social media analytics


relationship management


workflow management


sales document management

proposal & quote management



contact list management



products & pricelist management


helpdesk management


generation of new leads


knowledge management


campaign management


engagement management

engaging and following up


communication management



training & onboarding


customer feedback management

measuring customer satisfaction


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Enter new markets internationally or locally

  • Launch new products

  • Scale best practices

  • Improve stakeholder relations

  • Grow market share

  • Improve internal communications

  • See 6 more
  • Enhance customer relationships

  • Launch new products

  • Acquire customers

  • Improve visibility

  • Improve internal communications

  • Enter new markets internationally or locally

  • See 3 more

Top Channels

Channels Used

  • phone calls

  • review sites

  • Amazon

  • website

  • omnichannel

  • e-mail

  • offline

  • trade shows

  • See 5 more
  • phone calls

  • review sites

  • Amazon

  • website

  • omnichannel

  • e-mail

  • offline

  • trade shows

  • See 5 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting